Hotel Santa Barbara

Hotels
5.7 (32 reviews)
2612 Calle Benito Juárez , Mazatlán , mx

listing image 1
Show all photos

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Internet access
Beach toys

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.4
The hotel's location was praised by many guests for its proximity to key landmarks and public transport.
Room Quality
7.8
Rooms were described as spacious and comfortable, although minor maintenance issues were mentioned by some guests.
Amenities
7.2
The provided amenities were satisfactory, with positive mentions of the gym and pool, but some guests expressed disappointment in the lack of spa services.
Value for Money
6.9
Opinions varied on the pricing, with some guests feeling it was high for the services offered, while others found it reasonable considering the location.
Food and Beverage
7.3
The breakfast and restaurant services received positive feedback overall, though some guests suggested more variety would enhance the experience.
Overall Experience
8.1
Most guests reported a positive overall experience and expressed willingness to recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 07:13

Property Description

Prime Location in Mazatlán
Located in the vibrant Malecon district, Hotel Santa Barbara offers a convenient stay just a stone's throw away from Plazuela Machado and Mazatlan Lighthouse.

Comfortable Rooms with City Views
Experience comfort in our air-conditioned rooms equipped with modern amenities including free WiFi, flat-screen TVs, and private bathrooms. Some rooms even offer picturesque city views, making your stay extra special.

Delicious Dining Options
Start your day right with a delectable à la carte, continental, or American breakfast served at our on-site restaurant. With room service available and a 24-hour front desk, we ensure you're well taken care of during your stay.

Ready to experience the charm of Mazatlán? Book your stay at Hotel Santa Barbara now!

Important information:

This property will not accommodate hen, stag or similar parties.
A damage deposit of MXN 150 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Check-in and check-out hours:

Location

Guest Reviews

5.7
Based on 32 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.4
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8.1
G
gregorio armando • couple • us
6
2025-10-05 • via Nuitee
I
Illescas • solo_traveller • mx
1
Terrible
Pros:

Ubicacion

Cons:

Cucarachas, apestaba a sudor las almohadas. Sábanas sucias, no sirven las puertas en si no hay limpieza y mantenimiento el ventilador esta oxidado

2025-09-16 • via Nuitee
A
Angie • couple • mx
10
Muy buena estancia
Pros:

Buen servicio y acogedor

2025-08-28 • via Nuitee
A
Alma • couple • mx
8
Buena relación calidad/precio
Pros:

En definitiva el trato del personal en especial la señora de recepción.
Y la ubicación en definitiva es excelente!!!
A una cuadra del malecón

Cons:

La última noche habia cucarachas en nuestra habitación 😢😓

2025-08-26 • via Nuitee
L
Lozano • couple • mx
4
2025-08-19 • via Nuitee
S
S. Guillermo • solo_traveller • mx
9
Pros:

Ubicación

Cons:

.

2025-08-07 • via Nuitee
M
Mario Hernández Díaz • extended_group • mx
7
2025-07-31 • via Nuitee
C
Christopher Osvaldo • solo_traveller • mx
5
2025-07-23 • via Nuitee
P
pablo • solo_traveller • mx
6
2025-07-12 • via Nuitee
F
florentino
4
Pros:

Muy mala las instalaciones

2025-05-12 • via Nuitee
S
Sara
10
Pros:

Very close to the beach.

2025-04-23 • via Nuitee
E
Elander • young couple • mx
7
Good
Pros:

Location and staff

2025-03-21 • via Nuitee
R
Richard • young couple • us
6
Pleasant
2025-03-01 • via Nuitee
M
Monica • young couple • ie
8
Very good
2025-02-04 • via Nuitee
B
BRENDA
2
Pros:

VENTANA SIN CRISTAL EN EL BAÑOOOOOOOOOOOOOOOOO

2024-11-23 • via Nuitee
J
James • solo traveller • au
3
Avoid unless extremely desperate, or just wanting to have a quicky with a date.
Pros:

Location was good, close to the Malecon. That's about it.

Cons:

Staff attentiveness, I got out of the uber with 4 bags, right at the front door in plain sight, Struggled with them to get them up the door ledge into the hotel. Meanwhile the Staff on duty, sitting right at the door (2 of them) watched me the whole time with blank stares. The breakfast was - not really breakfast: White bread toasted and a manky old pot of what appeared to be strawberry jam, there was also coffee. Rooms were musty, water damaged, delapidated (bathroom door didn't even have a door knob), no safe to lock anything, windows were glass venetian type and would not close to keep bugs out or noise.

2024-09-14 • via Nuitee
L
Liliana Aline • family
2
Pros:

La habitación estaba en mal estado, no fue lo que yo reservé, ganchos en mal estado, olor a húmedo en toda la habitación, habitación sucia, colchones en mal estado con resortes salidos, ropa de cama sucia y manchada, funda de almohada con manchas de sangre, a parte el encargado hizo el comentario que esa habitación no la tenía a la venta y estaba bloqueada. NO RECOMENDABLE

2024-07-19 • via Nuitee
O
Olga Judith
2
Pros:

La habitacion muy pequeña, abria mi ventana y estaba una inmensa pared que no dejaba ver nada. Se me termino el papel sanitario y solicite 1 y me dijeron que no tenian, la televicion no funcionaba tubo que acudir el personal de mtto a revisarla, colochones muy duros, el clima muy viejo hacia un ruido espantoso.. Mi hospedaje era para 5 noches y solo pase 1 ahi me tube que cambiar a otro hotel...

2024-07-16 • via Nuitee
K
Kimberly • partner
4
Pros:

Images online did not match the room in real time. Windows were missing glass & covered in plastic. The shower facility was in very poor condition. The bed linens were stained with rust or something.

We were able to get into the room early.

2024-07-07 • via Nuitee
M
Mukesh • family
2
Pros:

Staff was not co-operative, no clean room. One of male staff in the day shift was not allowed to take drinking water.
Night shift male staff is really good and co-operative in nature.

2024-06-04 • via Nuitee