Hotel Balcón del Parque

Hotels
9.5 (130 reviews)
Rafael Ramírez 62 , Xalapa , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Cashless payment available
See all facilities

Review Highlights

Pros:
Beautiful views
Clean and comfortable rooms
Cons:
Inattentive staff
Inconvenient location

Categories

Cleanliness
9.8
Several reviews noted the room cleanliness as excellent.
Service
9.3
Service was noted as attentive; however, there were mentions of staff not being very attentive.
Location
8.8
Location is mentioned as not convenient but praised for the views.
Room Quality
10
Rooms were described as quiet, comfortable, and with great views.
Amenities
9.3
Amenities noted as satisfactory but with some issues reported.
Value for Money
10
Positive sentiments about the overall experience suggest good value for money.
Food and Beverage
8.8
Food service received mixed reviews, with particular criticism on room service.
Overall Experience
10
Most reviews expressed a very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:32

Property Description

Prime Location

Located in Xalapa, Hotel Balcón del Parque is the perfect retreat for travelers seeking convenience and comfort. Situated just a stone's throw away from popular attractions like Pescados River and Clavijero Botanic Garden, our hotel offers a prime location for exploring the beauty of the city.

Modern Amenities

Our air-conditioned rooms are thoughtfully equipped with a desk, coffee machine, safety deposit box, and a flat-screen TV. For added convenience, select rooms feature a kitchenette with a fridge, microwave, and stovetop. Whether you're here for business or leisure, we ensure a comfortable stay with all the modern amenities you need.

Exceptional Service

At Hotel Balcón del Parque, our dedicated staff are fluent in English and Spanish, providing round-the-clock assistance at the 24-hour front desk. Expect exceptional service and personalized attention throughout your stay, making your experience with us truly memorable.

Ready to experience comfort and convenience in Xalapa? Book your stay at Hotel Balcón del Parque now.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 130 reviews
Cleanliness: 9.8
Service: 9.3
Location: 8.8
Room Quality: 10
Amenities: 9.3
Value for Money: 10
Food and Beverage: 8.8
Overall Experience: 10
D
Diana Estefanía • solo_traveller • mx
10
Pros:

La vista, es relajante, es pura y basta naturaleza

Cons:

Realmente no encontré ningún punto malo en este hotel, fue una estancia muy agradable

2026-03-10 • via Nuitee
S
Steven M • couple • us
10
Beautiful hotel in a beautiful setting with wonderful staff and outstanding restaurant!!
Pros:

Beautiful hotel in a beautiful setting -- our ample balcony was overlooking Parque de los Tecajetes. It was wonderful to wake up and look out into paradise. The room was large and ultra-comfortable. The staff at the front desk was always smiling, friendly, and helpful-- special praise for Arturo, who speaks impeccable English and helped me to plan our time in Xalapa. The hotel's restaurant, Sal y Piedra, is firstrate. Every morning, I enjoyed my favorite breakfast -- a large bowl of fruit with yogurt and granola, a cappuccino, and fresh orange juice. The menu has a wide variety of other choices. We ate dinner at Sal y Piedra one evening, and we thoroughly enjoyed fish fillet (robalo or bass) cooked in a banana leaf. The fish was ultra-moist, and the seasoning was exquisite!! DON'T MISS IT: Xalapa's Museum of Anthropology is worldclass and second to only the National Museum in Mexico City. Its Olmec collection, which includes colossal heads, the famous "La Lima" sculpture, pottery, masks, etc., is spectacular. The layout of the museum -- with its ascending platforms and garden spaces -- is inspired. ALSO: Xalapa is very close to Coatepec (coffee central) and Xico (amazing chocolate) and Naolinco (leather goods) -- all of which are pueblos magicos (magic towns). OUR RECOMMENDATION: Jarocho Trip's Pedro is the very best English-language guide to Xalapa and the region. You can reach Pedro at +52 228 111 9887. Pedro, who is a super driver as well as a super guide, provided us with two terrific days in Xalapa, Coatepec, Xico, Naolinco, small villages on the way, Texolo waterfall, etc. At the end of the tour, Pedro, who is an extraordinary musician (guitar and singing), treated us to a "son jarocho" concert in the Zocalo of Naolinco.

Cons:

That our stay was only for a few days!

2026-02-24 • via Nuitee
A
ALEJANDRO • couple • mx
10
2026-02-13 • via Nuitee
A
Alejandro • couple • mx
10
Pros:

La ubicación es muy buena y la vista que tienen sus balcones

2026-01-09 • via Nuitee
C
Casados • extended_group • us
10
Estancia agradable
Pros:

Habitacion agradable y confortable, muy tranquila

Cons:

Desayuno es muy tarde

2026-01-04 • via Nuitee
M
Mary Celia • solo_traveller • mx
10
Pros:

Todo, fuimos de un día para otro, pero la habitación de 10

Cons:

Todo me gustó

2025-12-27 • via Nuitee
M
Morenike • solo_traveller • vn
9
Wonderful park view but not all services are working
Pros:

The view and walk ability to everything in the center is very nice and I needed to disconnect and rest from a few days working here.
As someone who needs trees and natural light, this place checked all the boxes.

Cons:

The beds are rock hard, be prepared to have some back pain in the morning and the jacuzzi does not exactly spout clean water so just bring Epsom salt and just soak in the tub if that is what you booked it for and just know the wifi is not the best, don't come here expecting to handle anything related to work...I

2025-12-24 • via Nuitee
A
Alfredo • couple • mx
10
2025-12-19 • via Nuitee
S
Sariah • extended_group • us
10
Beautiful, modern hotel with lovely views.
Pros:

Our room was quiet and comfortable. The shower had lots of hot water, we had a nice view, and I appreciated the extra pillows, and complimentary water bottles.

2025-11-27 • via Nuitee
L
Luis Spencer • family_with_children • mx
10
2025-10-03 • via Nuitee
S
Sylfra • family_with_children
10
Pros:

Me encantó su vista al parque y su tranquilidad. La limpieza de la habitación fue excelente!! Por supuesto regresaremos.

2025-09-24 • via Nuitee
D
Diego • partner
10
Pros:

Me gustó bastante la estancia

2025-09-22 • via Nuitee
L
Lily
10
Pros:

Si me gustó muy agradable

2025-09-22 • via Nuitee
V
Violeta
10
Pros:

Amplio, limpio y personal agradable.

2025-09-22 • via Nuitee
J
Jorge Alejandro • family
10
Pros:

La zona esta bien ubicada del centro, pero los alrededores no son agradables

2025-09-17 • via Nuitee
C
Cristina • couple • mx
4
Pros:

La limpieza, comodidad todo es perfecto

Cons:

Ya estábamos para entregar y marcaron varias veces a la habitación para ver si ya la habíamos dejado... Nunca me habían echo sentir corrida.

2025-09-13 • via Nuitee
A
Alejandro • family
10
Pros:

Muy bonito hotel y la habitación cabaña padrisima, muy amplia

2025-09-08 • via Nuitee
H
HECTOR JAVIER • partner
8
Pros:

Muy buen hotel costo beneficio, limpio y con bonita vista al parque de Xalapa.
Agradable estancia.

2025-08-29 • via Nuitee
A
Armando • family
10
Pros:

La estancia en el hotel fue muy buena y placentera.
La atención del personal (recepcion y las personas de aseo a las habitaciones) es muy atenta y resuelven muy rapido las solicitudes.
Las habitaciones son muy comodas y limpias.

2025-08-27 • via Nuitee
A
Armando • family_with_children
10
Pros:

.

2025-08-27 • via Nuitee