Kimpton Virgilio Polanco by IHG

Hotels
•
Kimpton Hotels
9.4 (26 reviews)
Anatole France 79, Polanco III Secc., Ciudad de Mexico, Mexico City, CDMX, 11550 , Mexico City , MX
18005467866

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Pets allowed

Facilities

Fitness facilities
Front entrance ramp
Health or beauty spa nearby
Free bicycles on site
Firepit
No single-use plastic straws
Comprehensive recycling policy
Books
Hardwood flooring in public areas
No single-use plastic stirrers
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Beautiful property

Categories

Cleanliness
9.24
Standard quality for this hotel tier.
Service
9.71
Service excellent as mentioned in the review.
Location
9.75
Hotel muy bien ubicada.
Room Quality
9.2
Standard quality for this hotel tier.
Amenities
9.23
Standard quality for this hotel tier.
Value for Money
9.19
Standard quality for this hotel tier.
Food and Beverage
9.24
Standard quality for this hotel tier.
Overall Experience
9.61
Fulfills expectations based on high scores in Service and Location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:14

Property Description

Luxury Accommodation and Amenities
Indulge in an Art Deco property offering an outdoor pool, fitness center, and in-room fitness. Enjoy complimentary Wi-Fi, concierge services, and wedding facilities.

Dining and Entertainment
Savor local and international cuisine at Pepe restaurant or opt for room service. Unwind at the bar/lounge, poolside bar, or coffee shop. Don't miss the daily complimentary reception.

Prime Location and Convenience
Situated in Polanco, Mexico City, near attractions like Avenida Presidente Masaryk and Paseo de la Reforma. The hotel also offers proximity to various landmarks and airports for easy travel arrangements.

Book now to experience luxury and convenience at Kimpton Virgilio in Mexico City!

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Airport code: MEX

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Pets

    Pets allowed

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.4
Based on 26 reviews
Cleanliness: 9.24
Service: 9.71
Location: 9.75
Room Quality: 9.2
Amenities: 9.23
Value for Money: 9.19
Food and Beverage: 9.24
Overall Experience: 9.61
R
Rodrigo
10
Very nice place but don’t lose the hotel umbrella!
Pros:

Everything was excellent but I have some comments:
1- there was sewer smell in the bathroom a couple of times. Once, quite strong
2- one of the days of my stay I did not get the hand towels nor the face towels
3- when I got the room the first day, the room had been sprayed with a strong fragrance. It’s like a “green fig” scent. Not unpleasant but I could see people disliking it. But, it did leave oily spots on the floor and the wood floors and bathroom tiles were quite slippery. I almost fell when I came out of the shower the following morning. The hotel has to be careful with this.

4- an unfortunate event: this time of the year, it’s very rainy in Mexico. The Friday evening after I came back from a work dinner I wanted to have a night cap at Licorería Limantour, a favorite spot of mine which is around the corner from the hotel. I asked to borrow an umbrella from the front desk. When I came back, it wasn’t raining so I forgot the umbrella at the bar. I still stayed TWO days at the hotel. Upon checkout on Monday at 5 am, I was told I was been charged FIFTY dollars for the umbrella. I complained firmly, because in all honesty, I could’ve been alerted by the staff during those two days and I could’ve recovered the umbrella from the bar. They KNEW I was at that bar (I mentioned it to them when I asked to borrow it.) and charging fifty dollars????? That’s unacceptable.

2025-10-02 • via Nuitee
E
Eugenio
10
Pros:

Hotel muy bien ubicada, y, con servicio excelente

2025-09-17 • via Nuitee
K
Krystal • friends
10
Pros:

Great stay!

2025-08-26 • via Nuitee
G
Grant
8
Pros:

Perfect location and beautiful property. We

2025-07-14 • via Nuitee
C
Claudia
10
Pros:

Conveniente y limpia …

2025-06-30 • via Nuitee
W
william • family
10
Pros:

good

2025-04-17 • via Nuitee
M
Maddalena
8
Pros:

Great location! Hotel is cute. AC could have been better.

2025-04-06 • via Nuitee
J
Jaclyn • family_with_children
8
Pros:

Service was excellent and best location in Mexico City. However, the room wasn’t great. Poor water pressure in the shower, very dark bathroom lighting for makeup. Frustratingly, the “balcony/terrace” opened to the inside of the hotel and offered no fresh air. Also, the DJ spinning on the roof made our room shake and kept my 4 year old up until 10pm.

2025-03-14 • via Nuitee
H
Hnin
10
Pros:

Excellent location. Friendly staff and super helpful. Very apologetic for delay check in went above and beyond to make up for it.

2025-02-20 • via Nuitee
C
Christopher • friends
10
Pros:

Staff was exceptional, especially Angel the concierge.

2025-02-02 • via Nuitee
G
Gina
10
Excelente hotel y restaurante
Pros:

Tiene muy buena ubicación, a pesar de que abajo hay restaurantes prácticamente no se escucha ruido en las habitaciones que dan a la calle. Habitaciones lindas, cómodas. El restaurante es muy recomendable también.

2024-12-23 • via Nuitee
A
Alberto • partner
4
Pros:

Mucho ruido en los cuartos no dejan dormir

2024-11-25 • via Nuitee
M
Ma Carmen
10
Pros:

Todo estuvo genial la terraza wowww

2024-11-18 • via Nuitee
E
Eduardo
10
Pros:

We had an amazing time in the Polanco are of MC. The hotel was wonderful and super location. Angel and the staff were fantastic. We also had a great experience at the two restaurants in the property. Pepe and Las Canas with a rooftop.

2024-11-01 • via Nuitee
M
Mark • partner
10
Pros:

We were there for a medical visit. Stayed 4 nights. The hotel was wonderful. Nice neighborhood. Very helpful staff. Positive energy vibe. Enjoyed the breakfast menu very much. Highly recommended.

2024-09-30 • via Nuitee
S
Spencer
10
Pros:

This is the place to stay!

Welcoming and attentive staff. Very walkable area, and close to fine dining and shopping. Thoroughly impressed and happy with our decision.

Would absolutely stay here again.

Thank you everyone at Kimpton Virgilio.

2024-09-29 • via Nuitee
A
Armando
10
Pros:

I've stayed in several Kimpton properties so I was delighted to see one in CDMX! Did not disappoint. Especially the staff at check in, wait staff, bartenders, and Elizabeth the morning manager. Seriously, one can get spoiled in Mexico, but your crew went above and beyond.

2024-09-09 • via Nuitee
J
Jessica • partner
10
Pros:

Wonderful stay at the Kimpton Virgilio. Staff was very friendly and helpful. Clean and updated rooms

2024-08-20 • via Nuitee
R
Roberto
10
Pros:

Beautiful hotel at the heart of Polanco

2024-08-16 • via Nuitee
I
Isabelle
8
Pros:

The rooms and amenities were great and modern. Good hotel for traveling with friends or a group. Angel the concierge was excellent and arranged a great city tour, he even inquired after our tour to ensure it was to our liking. The service was not up to par for a 5 star hotel and inconsistent, I stayed 3 nights and only received the turn down service one night and had to ask to receive renewed in room products.

2024-07-21 • via Nuitee