Balboa Park Hotel

The location of this Hotel is great. Everything was clean and I felt safe won’t be added security gate. HOWEVER we had to pay $41 for parking overnight in a paid parking lot and it was not evident on the listing the parking may be an issue. There is no on site parking and we spent a good chunk of time looking for the best options. Unfortunately settling on the expensive lot because nothing else was available. Nothing wrong with this hotel. Just wish we had known the parking situation upfront.

Street noise is kind of out of your hand we get that

Very spacious for 2 people

Room had bugs and stains on bed

Nice general area

We found bugs

clean room and walkable area

One of the weirder hotel stays. No hotel parking whatsoever. You have to find parking on the street. You can though, it's not too crowded with cars. The young woman that was walking the halls was nice enough, but there's almost no human contact. No one at a front desk or anything. Codes to get into the building and into your rooms. Everything is done through text. The room was ok, satisfactory enough but the neighborhood is extremely suspect and kinda sketchy. There's a lot of homeless on the streets and walking around the blocks so be prepared. Lucky I was there for only one night; I don't see how I could have stayed more than that at that location. I really hate writing these kinds of reviews, but I have to be honest.

This is a digital hotel with limited staff on sight. We were supposed to receive our codes to get in at time of check in but we didn’t and we ended up having to call 15 minutes after the check in time since we did not receive any of our information. The person I spoke to stated that they were working on our room still trying to make sure it’s ready and to give them 2 minutes to check in on it. We waited outside until a staff member let us in to wait in the lobby and there is where we met a few other people who were having the same issue where they still had not received any of the room information. After 5/10 mins pass we get our information and head to room when we realize that theirs someone in our room still and it ended up being the maintenance guy. He stated that the shower had been backed up and he was trying to fix it and that it would probably take him another 15/20 minutes. Usually this wouldn’t be a huge issue but we were in town for a concert and on a time crunch to get ready so we needed our room at the time stated that we could check in. We ended up asking the maintenance guy if we could just be in the room to start getting ready and he was really nice and let us and eventually just asked us if we would like him to come back the next day after we check out to finish his work and in the meantime we could use the other public showers in the facility if needed. Our room was also super hot and the AC was not working at first and the guy had to tell the front desk.

Super nice and comfortable to stay! Parking is a little hard to find but other than that the location and hotel is great!

I was bitten by bed bugs and the hotel doesn’t have a front desk staff nor do they answer the phone they only respond through text but me and hotels.com have been trying to contact the hotel and no one ever answers the phone
There’s Nats flying around the room and dishes were dirty and had puddles of water in between glass plates and bowls the A/C never gets warm we had to use the oven because the room kept getting extremely cold

Hotel location was very convenient for my visit.. it also was chill and peaceful.. will be back again

The room was very small and noisy, with no way to adjust the temperature. The curtain was damaged, and being at street level made privacy a concern. Cleanliness could have been better, and the entire bed protecting cover was covered in stains. Other guests in the building were very noisy, and the large number of homeless people outside the building also added to the disturbance. Customer service was virtually nonexistent. Additionally, their website stated that washers and dryers were available, but there were none on-site. 2 out of 5 stars.

Updated rooms

good location

My fiancé and I stayed at this hotel in August. I initially booked a room with an en suite bathroom, but somehow I ended up in a room with a shared bathroom. I don't blame the hotel for this, but the travel website. Anyway, the hotel customer service person (phone call) went out of their way to switch me to another room. I really appreciated that. The rooms are nice, modern, and walking distance to Little Italy. The only small complaint I have is the rooms do not have air-conditioning. Normally in San Diego this isn't a big deal, but it happened to be hot that night and there was construction that started early in the morning. Suffice it to say, having the window open was not pleasant due to the noise. Also, there is no attendant on site, so if you're looking for a place with a front desk person, this is not the place for you. Everything is none by codes, similar to Airbnb.

The place is fantastic. My favorite hotel of all time

Very nice space. Small, but with everything you need. I would have wanted maybe an extra hairdryer, but I managed. Enough amenities, easy checkin and check-out, fast communication with the property. Fan working excellent. After my first day the AC was on without me asking...but the staff control it quickly before freezing :)) Very close to the park and Downtown. Overall a good experience.

If you’re looking for a place to just sleep at and be out during the day, this is it. It was nice and easy to navigate. However their customer service was terrible. We were locked out of our room for 2 hours without food, water, no car keys. The lockbox for our room wouldn’t enter a new code even when they reset it. We continuously called to check for updates but there was nothing they could do for 2 hours and there was no staff on duty since it was after hours. We finally got into our room at almost midnight. After this incident I emailed the hotel to resolve this issue but sadly they ignored me.

Chill vibes