Novotel México City Centro Histórico

Hotels
•
Novotel
9.4 (487 reviews)
Avenida 20 de Noviembre Esquina Callejón Flamencos Colonia Centro , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Service
Amenities
Cons:
Cleanliness
Room Quality
Value for Money

Categories

Cleanliness
8.76
Multiple reviews suggest cleanliness was satisfactory, but some issues were noted regarding maintenance in rooms.
Service
9.73
Staff were described as friendly and attentive, contributing to a positive experience.
Location
10
The hotel is well-located in the historic center, very convenient for tourists.
Room Quality
8.77
Rooms were generally comfortable but there were complaints about noise and minor issues.
Amenities
9.72
Amenities such as the gym and breakfast options were appreciated.
Value for Money
8.75
Some guests felt the hotel did not meet their expectations regarding the value provided.
Food and Beverage
9.71
The breakfast buffet had a good variety of options that guests enjoyed.
Overall Experience
9.76
Overall, guests had a very positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:01

Property Description

Luxurious Amenities

Novotel México City Centro Histórico boasts a fitness centre, terrace, and a restaurant and bar, offering guests a 4-star experience. Enjoy room service, free WiFi, and a 24-hour front desk in this non-smoking property near Zocalo Square.

Comfortable Accommodations

Relax in rooms equipped with a TV, air conditioning, and a private bathroom. Start your day with an à la carte breakfast available each morning at the hotel.

Prime Location

Explore nearby attractions such as the Metropolitan Cathedral, National Palace, and Tenochtitlan Ceremonial Center. With the Benito Juarez International Airport just 9 km away, Novotel México City Centro Histórico is the ideal choice for your stay.

Important information:

Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 15kg. A charge of 500 MXN per pet, per night will be applied. Guide dogs stay free of charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.4
Based on 487 reviews
Cleanliness: 8.76
Service: 9.73
Location: 10
Room Quality: 8.77
Amenities: 9.72
Value for Money: 8.75
Food and Beverage: 9.71
Overall Experience: 9.76
T
Tarsis • couple • mx
7
Pros:

They do have a wonderful service

Cons:

The location

2026-04-16 • via Nuitee
J
Jacquy • couple • us
10
I like it
Pros:

Goog 👍👍👍🥞🥞🥞

Cons:

I'm happy

2026-04-14 • via Nuitee
N
Nicola • couple • gb
8
2026-04-10 • via Nuitee
V
Vicky • solo_traveller • gb
8
hotel was v clean and friendly
Cons:

the location was in the Historic Centre which you wou;ldnt walk around after dark

2026-04-08 • via Nuitee
W
Wendi • solo_traveller • gb
8
Pleasant.
Pros:

Location, good size rooms, friendly staff.

Cons:

Disappointing and very limited breakfast.

2026-04-05 • via Nuitee
E
Elmer • couple • hn
10
Pros:

Atención y limpieza

Cons:

No tengo algo que no me guste

2026-04-03 • via Nuitee
M
Magnus • couple • dk
7
Pros:

Fint værelse og venlige ansatte

Cons:

Når alle døre og elevatorer skal bruge nøglekort skal alle gæster have hver deres nøgle fra starten. Man kan gå ud på terrassen uden nøgle, men man kan ikke komme ind igen uden nøgle - det er farligt. Vi fik kun én og det gjorde opholdet besværligt.

2026-03-24 • via Nuitee
S
Sylvie • couple • ca
7
Bien
Pros:

Bien le menue à la carte était correct

Cons:

L'adaptation pour une personne en fauteuil roulant. Pas assez d'espace pour circuler.

2026-03-23 • via Nuitee
J
Josef • couple • at
6
2026-03-17 • via Nuitee
S
SANKAR KANNAN • couple • in
8
Pros:

Center

2026-03-16 • via Nuitee
P
palla023 • couple • hu
7
2026-03-15 • via Nuitee
P
PRADEEP • solo_traveller • in
6
2026-03-10 • via Nuitee
R
Rosa Mercedes • couple • es
8
2026-03-08 • via Nuitee
M
María • couple • es
8
2026-03-07 • via Nuitee
R
Radhika • couple • in
10
2026-03-06 • via Nuitee
M
Max • family_with_children • de
8
Pros:

The breakfast and rooms were good. I think the hotel is in good condition and the furniture was also very good. The staff in the breakfast area were extremely attentive and friendly. Good coffee and plenty of food to start the day. The gym was also great for a quick and sufficient workout.

Cons:

The only thing I found strange was being asked whether my companion was staying overnight, which would have incurred an additional charge. It was 4 p.m. and I explained that we were just staying in my room for a short while to hang out.

2026-03-05 • via Nuitee
H
Hjalmar • extended_group • is
7
2026-02-26 • via Nuitee
D
Dieter • extended_group • ch
10
Guter Aufenthalt, sehr zentral. Würden wieder dort übernachten.
Pros:

Sehr schöne und moderne Zimmer, sehr zentral gelegen und doch ruhig. Gutes Frühstücksbuffet.

2026-02-25 • via Nuitee
M
Mark • solo_traveller • au
8
2026-02-25 • via Nuitee
B
Bhattacherjee • family_with_children • ie
9
2026-02-23 • via Nuitee