Novotel México City Centro Histórico

Hotels
•
Novotel
9.4 (555 reviews)
Avenida 20 de Noviembre Esquina Callejón Flamencos Colonia Centro , Mexico City , MX

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Location
Service
Amenities
Cons:
Cleanliness
Room Quality
Value for Money

Categories

Cleanliness
8.76
Multiple reviews suggest cleanliness was satisfactory, but some issues were noted regarding maintenance in rooms.
Service
9.73
Staff were described as friendly and attentive, contributing to a positive experience.
Location
10
The hotel is well-located in the historic center, very convenient for tourists.
Room Quality
8.77
Rooms were generally comfortable but there were complaints about noise and minor issues.
Amenities
9.72
Amenities such as the gym and breakfast options were appreciated.
Value for Money
8.75
Some guests felt the hotel did not meet their expectations regarding the value provided.
Food and Beverage
9.71
The breakfast buffet had a good variety of options that guests enjoyed.
Overall Experience
9.76
Overall, guests had a very positive experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:01

Property Description

Luxurious Amenities

Novotel México City Centro Histórico boasts a fitness centre, terrace, and a restaurant and bar, offering guests a 4-star experience. Enjoy room service, free WiFi, and a 24-hour front desk in this non-smoking property near Zocalo Square.

Comfortable Accommodations

Relax in rooms equipped with a TV, air conditioning, and a private bathroom. Start your day with an à la carte breakfast available each morning at the hotel.

Prime Location

Explore nearby attractions such as the Metropolitan Cathedral, National Palace, and Tenochtitlan Ceremonial Center. With the Benito Juarez International Airport just 9 km away, Novotel México City Centro Histórico is the ideal choice for your stay.

Important information:

Please note that dogs and cats are allowed upon request and subject to approval. The maximum weight is 15kg. A charge of 500 MXN per pet, per night will be applied. Guide dogs stay free of charge.

Please note that all guests from Mexico must present their CURP document in order to validate their information with the national government.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Location

Guest Reviews

9.4
Based on 555 reviews
Cleanliness: 8.76
Service: 9.73
Location: 10
Room Quality: 8.77
Amenities: 9.72
Value for Money: 8.75
Food and Beverage: 9.71
Overall Experience: 9.76
B
Bryan • solo_traveller • us
10
Had a Great Stay
Pros:

Great location- close to a metro station and Main Street. My room was clean and comfortable. Staff were friendly and very helpful. I really enjoyed my stay here!

2026-10-20 • via Nuitee
2
20K OVER • solo_traveller • kr
10
2026-10-17 • via Nuitee
L
Luis • family_with_children • es
10
bastante satisfactoria
Pros:

me gusto la atención del front Desk, tuve 2 reservaciones esa semana. la 2da vez que llego , me reconocieron en el acto y me atendieron muy amable mente, Uriel nos apoyo con las maletas, y en la primera visita como llegamos un poco antes, nos permitieron guardar nuestro equipaje para que nosotros empezáramos nuestro turismo y poder ir a comer.

Cons:

Yo pienso que la comida del desayuno puede mejorar, el precio es algo elevado para el Buffet y son demasiado pocas opciones. deberian de tener un solo fijo de desayuno, porque un dia pusieron puré de papa jhajahaahah quien desayuna puré de papa a las 7am, deberian de haber frijolitos siempre en todo momento. para tener el desayuno occidental básico que a los huéspedes les gustaria degustar.

2026-10-15 • via Nuitee
O
Olyvea • solo_traveller • au
10
2026-10-12 • via Nuitee
L
Luis A. • solo_traveller • ar
10
Excelente y tranquila !!!
Pros:

El hotel en general, su gente predispuesta y la ubicación al lado del metro

Cons:

no tuve problemas

2026-10-12 • via Nuitee
S
Saravana bhava • couple • ca
3
Pros:

No way it is a luxury hotel

Cons:

Lot of plumbing and electrical issues

2026-10-08 • via Nuitee
M
Marco • solo_traveller • mx
9
2026-09-17 • via Nuitee
R
RENE • solo_traveller • mx
7
Comida fría no me gusto
Pros:

La cercanía al zócalo

Cons:

La comida, estaba muy fría y la variedad del bufete muy baja, no vale la pena

2026-09-16 • via Nuitee
F
Felipe • solo_traveller • co
10
2026-09-12 • via Nuitee
C
ChuanMing • couple • za
10
2026-09-12 • via Nuitee
A
ANTHONY • solo_traveller • fr
8
2026-09-07 • via Nuitee
N
Narciso • couple • pe
4
2026-09-01 • via Nuitee
B
Berning Gonzalez • solo_traveller • pa
10
RELAJANTE
Pros:

El personal fue amable, la comida era buena y se adapta a la dieta de cualquiera que este en el hotel ya sea nacional o extrangero, cómodas habitaciones, limpieza excepcional y cerca de todo.

Cons:

Las instalaciones y todo el servicio excepcional, no hay quejas.

2026-08-28 • via Nuitee
A
Adriana • solo_traveller • co
10
2026-08-13 • via Nuitee
A
Andrea • family_with_children • co
8
Pros:

Ubicación y personal

Cons:

Deberían tener más variedad en el desayuno y habitaciones un poco más amplias

2026-08-10 • via Nuitee
H
Hakan • couple • tr
10
2026-08-08 • via Nuitee
A
ALMA • solo_traveller • mx
10
Pros:

Excelente servicio, desde que llegue la atención hasta mi salida, todo el ersonal muy amable, los alimentos muy ricos y la habitacion comda y linda ! Me volveria a hospedar sin ninguna duda !
Gracias por todo !!!

2026-08-07 • via Nuitee
L
lionel • solo_traveller • fr
1
Falta de servicio al cliente
Pros:

Ubicacion. Cama

Cons:

Ausencia de comunicacion entre personal del hotel y sus clientes. Tuve quenhacer dos reservaciones tras cancelacion de vuelo. Booking me cobro un no show - segun el hotel lo puede cancelar pero no se hizo nada. Acabo con una estancia muy cara a comparacion del servicio. Espero seguimiento de parte del hotel y de booking.

2026-08-06 • via Nuitee
M
morteza • couple • de
7
2026-07-23 • via Nuitee
M
Mathyas • solo_traveller • ch
10
2026-07-23 • via Nuitee