D LUXURY HOTEL BAKALAR

Hotels
•
Independent
8.6 (41 reviews)
Avenida 3, 619, Bacalar, QROO, 77930 , Bacalar , MX

Facilities

Free WiFi
24-hour front desk
Smoke-free property
Tours/ticket assistance
Change of towels (on request)
Change of bed sheets (on request)
Well-lit path to entrance
Accessible shuttle
No accessible shuttle

Review Highlights

Pros:
Clean rooms
Great location
Friendly staff
Spacious rooms
Cons:
Limited amenities
Mixed pricing opinions
Bathroom size feedback

Categories

Cleanliness
7.5
Guests mentioned cleanliness as a positive aspect, but there were some suggestions for improvement.
Service
8.3
Service was generally appreciated, although there were mixed reviews about the facilities and amenities.
Location
8.1
The hotel's location near key landmarks and public transport was well-received by guests.
Room Quality
7.8
Rooms were spacious and comfortable, with some guests mentioning bathroom size as an area for improvement.
Amenities
7.2
Guests found the provided amenities satisfactory, but there were some suggestions for additional services.
Value for Money
6.9
Mixed opinions on pricing, with some guests feeling it was reasonable and others finding it slightly high for the offerings.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, with minor feedback about variety.
Overall Experience
8
Most guests reported a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 04:15

Property Description

Convenient Amenities
Enjoy complimentary wireless internet access and take advantage of tour/ticket assistance during your stay.

Featured Amenities
Benefit from a 24-hour front desk and access to convenient laundry facilities.

Comfortable Accommodations
Relax in one of the 10 guestrooms with flat-screen TVs, down comforters, and premium bedding. Stay connected with free Wi-Fi and enjoy digital programming for entertainment.

Book now to experience these amazing amenities and explore the nearby attractions in Bacalar!

Important information:

Pamper yourself with onsite massages or take in the view from a garden. Additional amenities at this hotel include complimentary wireless internet access and tour/ticket assistance.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

8.6
Based on 41 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
J
Jason
10
Pros:

Nice place and people. Only improvement would be to have a mini-refrigerator in the room.

2025-03-16 • via Nuitee
K
Kyle
6
Pros:

A Minus. Tiny bathroom. Narrow stairway with no handrail. I'm 68, I use them.

2025-03-11 • via Nuitee
L
Lars • friends
10
Pros:

Close to city center

2025-01-27 • via Nuitee
H
Holly
6
A stench of mould and mildew
Pros:

Unfortunately our room smelled very very strongly of mould and mildew. We had to go and buy air freshner it was that bad. When we moved to our next hotel we could still smell it in all our clothing and luggage. There is no ventilation at all from the bathroom - It is completely internal with no extractor.

Bed was comfy and location is good.

2025-01-02 • via Nuitee
S
Susan • family
6
Pros:

I like that the property was close to the lagoon, if you want to go in the water you need to pay a resort to enter. I liked that is was close to the center of town which you had to go to for meals. The town is very small. I liked that it was quite. There is street parking only. The young people running the place are very nice. There is no pool. I didnt like that the front doors were locked with a chain and we could not leave until someone arrived in the morning.

2024-12-29 • via Nuitee
U
Ulrika
10
Pros:

Det var absolut det bästa hotellet jag besökt, och det är många.

2024-11-29 • via Nuitee
D
Dulce
8
Pros:

Muy buena opción

2024-11-17 • via Nuitee
L
LAURA • family
10
Pros:

ME GUSTA

2024-11-16 • via Nuitee
I
Iris • partner
8
Pros:

Muy bien ubicado y precio justo por el servicio ofrecido

2024-09-16 • via Nuitee
J
Josue • family
6
Pros:

Lo mejor de esta propiedad es su ubicación. Es increíble. El concepto del hotel es interesante pero la limpieza no es tan buena. Muchos se escudan por el hecho de que la tarifa es baja pero en la industria de la hotelería la limpieza debería ser el mejor servicio no importa que tarifa y que categoría tenga un hotel.

Los muebles del baño se ven muy envejecidos y dañados, escaleras, areas públicas con mucho polvo debido al estilo del piso se nota mucho. Y la habitación fué trapeado con algo sucio que daba mal olor.

No obstante, el servicio de los chicos de recepción siempre fué destacado y muy atentos a todo.

Amo Bacalar, pero no hay obra pública, las calles sucias y con mucha basura, incluso fuera de este hotel. Los camiones que construyen el tren maya no son pretexto, cada quien debería ser responsable de barrera afuerita de su casa y sus negocios.

2024-08-25 • via Nuitee
R
Remi • family
2
Pros:

Sale, dégueulasse, mal propre rien de plus a dire sauf de pas coucher la

2024-08-12 • via Nuitee
R
Rosa
8
Pros:

La ubicación es perfecta ya que se encuentra muy céntrico

2024-08-10 • via Nuitee
D
Dulce Maria • family
10
Pros:

Excellent service

2024-08-06 • via Nuitee
E
Eugenia
6
Pros:

A la habitación le hace falta un tocador, espejo, bote de basura, la limpieza del baño es mala, me entregaron la habitación con el baño con cabellos y hongos en las esquinas.

El segundo día de estancia no realizaron la limpieza y cuando les dije la chica de la recepción se molesto, la subieron a hacer solo por encima, el baño lo dejaron sucio.

Necesitan mejoras esos aspectos del hotel.

2024-07-26 • via Nuitee
O
OMAr • family
8
Pros:

Fácil ubicación, cerca del muelle

2024-07-11 • via Nuitee
H
Hilda • family
10
Pros:

the syaff is very good

2024-07-06 • via Nuitee
J
Juanny • family
10
Pros:

Excelente atención de los trabajadores del hotel.

2024-06-24 • via Nuitee
J
Juan Carlos
10
Gran hotel
Pros:

Muy buena atención, muy contentos

2024-06-21 • via Nuitee
A
Alfredo
10
Pros:

I liked the fact that is centrally located, very clean and the staff was extremely attentive…good place to stay

2024-06-01 • via Nuitee
A
Andres
10
Pros:

Great stay!

2024-05-22 • via Nuitee