Condesa Lofts & Residence Hotel by VH

The rooms itself was lacking basic things needed for a comfortable stay. No coffee maker, no hangers in the closet, one small THIN towel, no hair dryer, and shower sprayed water all over the place - except on me. The walls are also PAPER thin. Someone in the hall or next apartment having a conversation in a low, normal voice - it sounds like they are literally in the room with you. I'm not even sure how it's possible.

1.No coffee table
2. Couch too small, they need a bigger one or another small one
3. No enough tilts for the pans
4. Shower curtains need to be better cleaning
5. Need small towels

La falta de ventilacion en el baño

I didn't realise the gym was an added cost that was not detailed in the description. I thought the hotel would have at minimum provided some toiletries like tissues and more soap and extra towels/linens. There was no kettle to boil any water or tea or make coffee; I had to use a pot to do that.

Muy caluroso, no había suficientes toallas y papel

City noise, but not something the property can control

The linens were in extremely poor condition, with old, worn-out towels. On the first day, the bed was not clean there were hairs and visible stains. I requested a change of sheets and pillows, but they provided queen-size sheets for a king-size bed. The “clean” sheets were also in very poor condition: stained, worn, and clearly very old. The next day, they replaced them with king-size sheets, but these were just as bad—cheap, red, plastic-like material with large stains throughout.

In the photos, the bed looks excellent, but in reality, it is completely the opposite. I expected proper king-size pillows like those shown in the pictures; however, only two small pillows (more suitable for a twin bed) were provided, and they were in very poor condition, seemingly reused many times. I had to request two additional pillows just to make it somewhat comfortable.

The restroom had very poor ventilation and a constant smell of humidity and sewage. We had to keep the bathroom door closed at all times to prevent the odor from spreading into the rest of the room. Overall, the apartment does not match the pictures advertised. The loft is clearly worn down, poorly maintained, and shows signs of long-term neglect.

Another major issue was the lack of heating. There is no proper way to heat the loft. The first night was very cold, especially since the blankets are extremely thin. Even after requesting an additional blanket, it was still not enough.

Lastly, the soundproofing is very poor, and there is little respect for quiet hours. Neighbors in other apartments are very noisy, and the cleaning staff plays loud music. The rooms are not well insulated—particularly around the door frames—allowing significant noise to pass through.