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Facilities
Property facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Family rooms
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Luggage storage
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Safety deposit box
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Meeting/banquet facilities
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Massage services
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Spa/wellness center
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Shared lounge/TV area
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Board games/puzzles
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Security alarm
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Tour/class on local culture
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Casa Altata offers a luxurious stay in Mexico City, just moments away from iconic landmarks like Chapultepec Castle and The Angel of Independence. The hotel boasts non-smoking rooms with modern amenities including a coffee machine, iPad, and elegant bathrooms with free toiletries.
Delicious Dining Options
Indulge in a delightful culinary experience at Casa Altata with an on-site restaurant serving authentic Mexican cuisine. Guests can savor à la carte or American breakfast options, with vegetarian and vegan choices available upon request. Additionally, there's a convenient in-house snack bar for quick bites.
Convenient Facilities
Enjoy top-notch services at Casa Altata, from concierge assistance and 24-hour room service to organizing tours for exploring the city. The hotel also features a shared lounge, free WiFi, and a terrace for relaxation. For business travelers, there's a business area to cater to your needs.
Ready to experience luxury and comfort at Casa Altata? Book your stay now for an unforgettable Mexico City getaway.
When booking 3 rooms or more, different policies and additional supplements may apply.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The design and colors. Location is also great to explore Mexico City. If you get a deluxe room it will be big enough and sound proof enough to stay for some days.
During our stay we had some issues in reaching out to management. Night staff was amazing, but we had our breakfast included in the stay and did not really understood what breakfast as for the whole week no one was available in the mornings to make us any breakfast. We were told to grab some yoghurts in the fridge, but it was not what I was expecting.
Quarto muito bom, cama excelente.
Miguel, que fica a noite no hotel, excepcional, super atencioso e cuidadoso.
Chuveiro demora muito para esquentar (+20min) e sai pouquíssima agua
Nothing, there is nothing. This is NOT a hotel, its a poor AIRBNB. There is NO STAFF, NO BREAKFAST, NO WARM WATER.
They promote the hotel as a Boutique Hotel but they are not a hotel. It feels like they still live on old reviews (from before it became an AIRBNB, thats what it feels for us) and it looks like they manipulate the reviews on booking.com (Lot of 10's from Mexico). Dont go there. Its a scam. They promised us a refund but they do nothing. No staff, no breakfast, no service, no warm water, NOTHING!
Location and cleanliness
I truly enjoyed the aesthetic of the hotel. It was located in a perfect spot in the middle of Codensa. When there were issues, I felt like a solution was offered albeit inconvenient solutions sometimes. The bed was very comfortable
The amenities were falsely advertised and could make your life extremely difficult. The shower had the worst pressure with water barely coming out but apparently this is not peculiar to them and common in Mexico city. The AC stopped working a couple of times but I think the most annoying thing is that this place was advertised as a hotel but there is barely any staff on site when needed. The breakfast included is not really a full breakfast, but just a couple of cereal items. I think this place should be advertised as a self-service Airbnb/hostel NOT hotel
Bien ubicado con pequeños detalles que hacen una mejor estancia. Cómodo limpio y bonito
En realidad nada importante solo un poco manchada la pared pero nada grave
The room was nice, clean, housekeeping was incredible.
Breakfast was stale and inconsistent , the coffee was only available one day, after that the coffee maker was broken.
ubicacion y buen servicio del personal, muy atentos.
La TV se sale mucho de señal, La cama no esta muy comoda.
Le design de l intérieur de l hôtel et sa situation
Les bruits intérieurs car les fenêtres donnant sur le patio ne sont pas insonorisées et la sonnerie de la porte d entrée ou les conversations au Rdc sont audibles.
De plus une eau dans la douche vaguement tiède, un siphon de lavabo qui évacue le trop plein au sol, un wc qui n est pas approvisionné en eau d évacuation, un personnel qui essaye d y remédier mais ne peut rien y faire.
J ajouterai une jolie porte coulissante salle de bain chambre en fer très bruyante et l absence de séparation quelconque avec la seconde chambre.
muy buena ubicación, persona muy amable, muy limpio, muy buen detalle las cortesías (cervezas y m&m´s)
un poco incómodo que no se escuche todo del baño a la estancia
La ubicación y la comodidad de la habitación
Había cabellos en los albornoces
No hay ascensor importante a tener en cuenta
El desayuno era continental - pocas opciones
Se comparten zonas comunes con otros huespedes.
The room was great and smelled incredible. Very peaceful
Property is beautiful. Every detail is taken into consideration. I loved the concept of the common area next to the rooms. The lobby area was gorgeous and welcoming. And the room was beautiful
The only thing that was subpar about the property was the shower, which only came out in a thin trickle.
The structure is very beautiful, every detail is precious. The position is very convenient, in a very enjoyable part of the city and Mary is super nice!
Such a cute and charming boutique stay. Mary and Rocio truly went out of their way to help us and completely turned our experience around. Mary was incredibly warm, friendly and always available, and Rocio personally checked our room and helped us move when we were having issues. We really appreciated how well they took care of us.
Our first room had several issues: hot water took forever to come out, the flush stopped working twice, the Wi-Fi wasn’t working the first day, and the AC barely worked. After changing rooms things were much better, although the AC was still a little warm. Fans in the rooms would be a great addition.
Mary the host and Miguel at reception during the night as well as Astrid in the kitchen were all incredibly kind. As two women traveling in a big city we always felt very safe and taken care of. The room was very comfortable and clean. It feels like the work of a very functional team where each person is trying to find the way to give guests that bit extra effort.
The property was beautiful, large rooms, beautiful decor, lounge areas on each floor complete with a kitchen. So many great little details, free beverages in the refrigerators, filtered water in the common space, fresh flower arrangements on each floor. The breakfast was made to order and delicious. The staff was so friendly.
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