Hotel Milam, Michelin Key winner

Hotels
•
Independent
9.6 (92 reviews)
Calle 10 Sur, La Veleta, Tulum, QROO, 77765 , Tulum , MX
52-984-8075233

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Facilities

Full-service spa
Proposal/romance packages available
Free WiFi
Luggage storage
Designated smoking area
Wheelchair accessible
Breakfast available (surcharge)
Front desk (limited hours)
Full-service spa
Pool umbrellas
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful scenery
Unique room features
Cons:
Maintenance and cleanliness issues
Food inconsistency

Categories

Cleanliness
9.09
Several mentions of maintenance and upkeep needing improvement.
Service
10
Staff is consistently described as friendly, welcoming and accommodating.
Location
9.06
Lovely area but noted as lonesome with limited activities nearby.
Room Quality
10
Rooms are frequently described as beautiful and unique with pools.
Amenities
10
Excellent amenities including pool, spa, and service, some minor issues noted.
Value for Money
9.6
Mostly good value, though some transportation charges raised concern.
Food and Beverage
9.05
Food was generally praised, but some negative experiences were mentioned.
Overall Experience
10
Overall, customers highly recommend with amazing stays mentioned repetitively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 04:09

Property Description

Luxurious Spa Retreat
Indulge in massages, body treatments, and facials at our spa. Relax by the outdoor pool or explore the area with bicycles for rent. Enjoy complimentary Wi-Fi and beach shuttle services.

Dining and Drinks
Savor a meal at MILAM, our Michelin Key-winning restaurant. Unwind with a drink at the poolside bar or one of our two bars/lounges. Don't miss the cooked-to-order breakfasts available daily.

Comfortable Accommodations
With 36 air-conditioned rooms featuring private pools, make yourself at home with free Wi-Fi and daily housekeeping. Additional amenities include luggage storage and laundry facilities.

Book Hotel Milam now for a rejuvenating stay in Tulum!

Important information:

  • Pool access available from 8:00 AM to 11:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Children 17 years old and younger are not permitted at this property.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

9.6
Based on 92 reviews
Cleanliness: 9.09
Service: 10
Location: 9.06
Room Quality: 10
Amenities: 10
Value for Money: 9.6
Food and Beverage: 9.05
Overall Experience: 10
S
Sebah
10
Pros:

Na

2025-10-07 • via Nuitee
P
Paige • partner
10
Pros:

Beautiful hotel, nice stay and really yummy food at the restaurant!

2025-10-05 • via Nuitee
L
Leidys • partner
10
Pros:

Amazing

2025-09-29 • via Nuitee
W
Wayne • friends
10
Pros:

This is an absolutely beautiful hotel with friendly and amazing staff. Food was also excellent.

2025-09-29 • via Nuitee
K
Kadeshia
6
Pros:

The staff, food, and spa services were exceptional. However the property up keep and cleanliness needs improvement.

2025-09-21 • via Nuitee
C
Cedric • partner
8
Pros:

Lovely area, super picturesque. A bit lonesome if by oneself as there isn’t much to do within the resort or a 5-10 minutes radius. But staff and concierge are super helpful.

2025-09-19 • via Nuitee
K
Kali • partner
10
Pros:

The grounds are stunning so tranquil. Clean & service from staff is 10/10

2025-09-12 • via Nuitee
A
Aaliyah
10
Pros:

Very kind and welcoming

2025-09-11 • via Nuitee
R
Ronald
10
Pros:

Excellent experience the resort and pool is gorgeous. Loved that they had a hot tub and the food is just to die for. The only downside is you have to put down a deposit I didn’t see that in fine print unfortunately. The room is beautiful but the

2025-09-10 • via Nuitee
A
Ashley • partner
10
Pros:

Everything about this property was great

2025-09-09 • via Nuitee
S
Sherya • friends
10
Pros:

Everything was beautiful! The staff was friendly, food was tasty and the room was amazing !

2025-09-09 • via Nuitee
S
Samuel • family
10
Pros:

Everything about this property is beautiful

2025-09-06 • via Nuitee
C
Cassey • partner
10
Pros:

I love loved my stay here! Everyone was so welcoming from the moment my spouse and I arrived we had VIP treatment. Jay was so accommodating and helpful with booking transportation and making reservations! Room service was amazing and quick as well! I love enjoying the bar and the service was excellent. I definitely recommend couples and solo travelers! You will not be disappointed. Friend groups and families as well! I only stayed 3 nights but this is a place I would visit again!

2025-09-04 • via Nuitee
A
Alesha • family
10
Pros:

Wish I would’ve stayed longer! I only wish my room pool was heated. It was really cold. Everything else was AMAZING!

2025-08-27 • via Nuitee
M
Mackenzie • partner
10
Pros:

BEAUTIFUL!!

2025-08-23 • via Nuitee
W
William
10
Pros:

Best stay ever

2025-08-21 • via Nuitee
M
Mary • friends
10
Pros:

Came here as a group of 5 girls. We had so much fun. Will definitely be back and highly recommend!

2025-08-18 • via Nuitee
M
Marquita • partner
10
Pros:

This is hotel is beautiful and healing at the same time. The food was amazing, the drinks were on point, and the staff were GREAT! There’s only a few things I’ll like them to consider adjusting. The pool inside of the room should be heated, and the outdoors shower door should be concealed a lot better to prevent outside bugs from coming in. Outside of that, everything else is on point.

2025-08-16 • via Nuitee
S
Samuel • partner
10
Pros:

This hotel is magnificent. So clean and well maintained. The room was extraordinary. Never experienced a hotel room with a pool in it. The bar tender Thomas has experience with making good drinks. The restaurant Samsara was great. The food options were excellent and the service was very good. Their coffee every morning was amazing. I love the long pool that stretches from the front to the back of the hotel. Pool guy maintained the pool clean from leaves and bugs. They all have a spa, yoga, ice bath, and sound healing on site.

2025-08-13 • via Nuitee
C
Cassey
6
Pros:

The hotel aesthetic definitely exceeded my expectations , hotel Milam is beautiful however the food at the restaurant was not tasty and also i recommend using transportation from the airport rather the hotel because to go there it was $45… when we asking for airport drop off when our stay was over the driver tried to charge us $190 . So be very mindful of transportation from them

2025-08-02 • via Nuitee