Holiday Inn Express & Suites - Austin - Manor by IHG

Hotels
•
Holiday Inn Express
8.9 (167 reviews)
11918 Ring Drive , Manor , US

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean and well maintained property
Friendly, helpful staff (multiple mentions of Sharma and Lashonda)
Modern, comfortable rooms and bathrooms
Good gym / fitness facility
Great location with scenic views, walking paths and fishing access
Good selection of toiletries
Several guests reported an overall great/pleasant stay
Cons:
Breakfast issues: coffee machine failure and limited variety
Food complaints (eggs unpleasant, mushy potatoes for some guests)
Pool cleanliness concerns (hair reported)
Room cleanliness lapses (dirty floors) and a leaking roof reported
Housekeeping inconsistencies (not always daily, towels/trash issues)
No in-room coffee machine reported by some guests
Lobby AC was reported as not working
Noise from rooms above late at night and occasional booking delays via third parties
Operational concern: employee parked under drive-through

Categories

Cleanliness
8.3
Generally praised as clean and well maintained by multiple guests, though some reported issues (dirty room floors, hair in the pool, and a leaking roof) which lowered the score slightly.
Service
10
Staff repeatedly described as friendly, helpful and compassionate (several mentions of Sharma and Lashonda by name). A few operational lapses (housekeeping inconsistency, having to request trash bags) were noted but overall guest sentiment about staff was very strong.
Location
9.9
Multiple references to good location: 'emplacement bien', easy walking paths, fishing/beautiful views and generally convenient placement — consistently positive feedback.
Room Quality
8.4
Rooms described as comfortable, recent/modern, good size and quiet with nice bathrooms; however some guests reported problems (leaking roof, no in-room coffee, and occasional dirty floors) that tempered the rating.
Amenities
8.1
Gym received positive mentions; breakfast area and pool had problems (coffee machine failure, pool cleanliness), lobby AC was reported not working, and some rooms lacked coffee machines — mixed but overall functional.
Value for Money
8.9
Standard quality for this hotel tier.
Food and Beverage
7.6
Mixed reviews: several guests enjoyed the breakfast, but there are notable negatives (coffee machine failure, requests for more variety, complaints about eggs and mushy potatoes) which lowered this score.
Overall Experience
10
Many guests described their stay as pleasant, great experience or time well spent; strong praise for staff and overall condition of the hotel outweighed the operational/food issues for most reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:30

Property Description

Convenient Location
Located just 22 km from Moody Center and within close proximity to popular attractions such as the University of Texas at Austin and Capitol Building.

Modern Amenities
Guests can enjoy access to an outdoor swimming pool, fitness center, and a shared lounge for relaxation and leisure.

Business-Friendly Services
The hotel provides a 24-hour front desk, business center, and proximity to Austin Convention Center, ideal for corporate travelers.

Book your stay at Holiday Inn Express & Suites - Austin - Manor for a comfortable and convenient experience in Manor.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 167 reviews
Cleanliness: 8.3
Service: 10
Location: 9.9
Room Quality: 8.4
Amenities: 8.1
Value for Money: 8.9
Food and Beverage: 7.6
Overall Experience: 10
J
Janice • solo_traveller • us
8
Cons:

The breakfast was not that good

2026-11-07 • via Nuitee
B
Branch • family_with_children • us
9
Lovely facility, wonderful staff, no problems!
Pros:

The room was big and spacious, not like what you would expect with 6 people sharing a room. The bathroom was large. The space didn't feel crowded with all of us in there. Coffee! Staff was great!

Cons:

Parking is not enough for a full house. We had to park in the grass because of a truck with a boat. Only one key for the queen suite with six people.

2026-11-06 • via Nuitee
R
Rob • extended_group • us
9
2026-10-27 • via Nuitee
G
Gregory • family_with_children • us
9
2026-10-27 • via Nuitee
S
Stephen • couple • us
9
From now on, I'm moving on up to Holiday Inn Express.
Pros:

The property was clean and well maintained inside and out. The staff was friendly and helpful. The only issue we had was the failure of the coffee machine at the worst possible time, breakfast. I thought the 7 am start for breakfast could have been pushed up to 6 or 6:30 at the latest.

Cons:

Open breakfast at 6 AM. Don't make excuses for not having properly running coffee machine. Just get the thing fixed! Other than that, great experience.

2026-10-20 • via Nuitee
E
Eloïse • solo_traveller • us
9
Bon séjour
Pros:

Emplacement bien
Personnel très accueillant
Belle salle de sport.

Cons:

Plus de variété au petit déjeuner serait bien.

2026-10-17 • via Nuitee
J
Jazire • couple • us
10
2026-10-16 • via Nuitee
J
John • solo_traveller • ch
9
Hôtel moderne et propre, très bien.
Pros:

Personnel accueillant, la taille de la chambre et salle de bain, le calme, confortable, hôtel récent et propre, pas de tapis dans la chambre 😁

Cons:

Rien de spécial

2026-09-13 • via Nuitee
C
Cathy • extended_group • us
9
2026-09-10 • via Nuitee
P
Patricia • solo_traveller • us
2
Visiting family was my goal and it was time well spent.
Pros:

The breakfast was ok. The eggs were nasty. The potatoes were mushy.

Cons:

The pool had hair in it. The floors in my room were dirty. I walked around barefoot and the bottoms of my feet ended up very dirty. The cleaners didn't bother to come in daily to empty trash or replace towels. I had to go to desk more than once to get trash bags. There was a lot of noise from the room above me till way past 11pm. An employee parked their car up under the drive thru Sat and Sun evening shift.

2026-08-25 • via Nuitee
S
Steven • couple • us
9
2026-08-18 • via Nuitee
J
Julie • solo_traveller • us
10
Pros:

Sharma was excellent so kind and caring! She was so caring for our son colt who did not win his jujitsu match! We loved her compassion!

Cons:

Nothing everything was great!

2026-08-12 • via Nuitee
R
Rudy • couple • us
10
Pleasant stay and and slept well.
Pros:

I already packed all my toiletries but the hotel had a great selection for the visitors. View was absolutely amazing, you can go fishing just outside and there's a beautiful path to walk.

2026-08-12 • via Nuitee
K
Kerney • couple • us
8
Cons:

AC was not working in the lobby.

2026-08-09 • via Nuitee
O
OKUNBOLADE • solo_traveller • ng
9
2026-08-04 • via Nuitee
O
OKUNBOLADE • solo_traveller • ng
9
2026-08-04 • via Nuitee
G
Gwen • couple • us
8
2026-07-25 • via Nuitee
R
Robert • solo_traveller • us
10
Always Nice
Pros:

Sharma and Lashonda were so nice, sweet and accommodating

Cons:

N/a

2026-07-16 • via Nuitee
D
DaLinda • couple • us
10
2026-07-09 • via Nuitee
K
Karyn • extended_group • us
9
It was nice!
Pros:

Location

Cons:

Nothing

2026-07-08 • via Nuitee