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Facilities
Property facilities
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Health or beauty spa nearby
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Firepit
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Fireplace in lobby
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Hardwood flooring in public areas
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Free WiFi
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24-hour front desk
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Luggage storage
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Designated smoking area
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Concierge service
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Wheelchair accessible
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Outdoor pool - seasonal
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Outdoor furniture
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Elevator
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ATM/banking
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Gift shops or newsstand
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Shopping on site
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Fireplace in lobby
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Breakfast available (surcharge)
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Television in common areas
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Porter/bellhop
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Wedding services
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Tours/ticket assistance
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Wheelchair accessible parking
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Braille or raised signage
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Free self parking
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Pool sun loungers
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Shared microwave
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Water dispenser
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Firepit
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Ballroom
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Banquet hall
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Reception hall
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Outdoor entertainment area
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Health or beauty spa nearby
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Coin laundry on site
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Wheelchair-accessible public washroom
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Wheelchair-accessible van parking
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Wheelchair-accessible pool
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Wheelchair-accessible on-site restaurant
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Visual alarms in hallways
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Lifeguard on site
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Well-lit path to entrance
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Stair-free path to entrance
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Pool hoist on site
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Accessible shuttle
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No accessible shuttle
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Thin carpet in public areas
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Tile flooring in public areas
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Hardwood flooring in public areas
Review Highlights
Categories
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Property Description
Recreational opportunities: Experience ultimate relaxation and fun with our indoor pool, spa tub, and seasonal outdoor pool.
Dining and drinks: Indulge in delicious meals at the restaurant or grab a quick snack at the coffee shop. Unwind with your favorite drink at the bar/lounge or the poolside bar.
Convenience and comfort: Stay connected with complimentary wireless internet, and enjoy amenities like concierge services, dry cleaning, and free self-parking.
Don't miss out on the many features and amenities HeartSong Lodge & Resort has to offer for a memorable stay. Book now for an unforgettable experience!
- The seasonal pool will be open from April to September.
Property Policies
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Pets
Pets not allowed
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General
Professional property host/manager
Location
Guest Reviews
Great breakfast buffet and the staff there was amazing. We had great pizza from the cafe and sat in the rocking chairs by the pool to eat it. The fire pits were awesome. Got our tickets to Dollywood at the hotel and they come with a free fast pass - a saving of $60. And a trolly right to the entrance of the park. This hotel was a 10+. We can’t wait to come back.
Amazing place to stay. Beautiful, friendly and comfortable. Highly recommend
Wonderful!
Friendly staff
✔️
This property is out of this world. As someone who typically only travels and high-end hotels, this has quickly become one of our favorites to visit in the country. The general manager is fabulous and every staff member is proud to be working there and takes amazing care of their guests.
We liked the ease of the trolley shuttle to and from the theme park. The resort has a real family feel, with something for all ages to enjoy. We hope to return one day.
We loved our stay! Such a great place to stay with kids!
Beautiful place. Loved the hotel in general but the bed was extremely hard not a good sleep & it was loud outside our room.
If you go to Dollywood this is the place to stay!
Shuttle bus is so convenient.
Fast passes are included with your stay which is a big plus when Dollywood is crowded.
Breakfast in the restaurant is wonderful!
Pool is amazing!
Lots of activities for kids
This is a true resort property, but without a bunch of resort fees or even parking fees tacked on. The upfront price is what you pay. Definitely worth a stay even if you are not going to the Dollywood park, but the added park benefits make it worth a visit even if you hadn’t planned on it.
Excellent property and overall service. Transportation to the parks, golden hour and time savers are nice perks. I would definitely recommend and we will be back.
Enjoyed it all!! Everyone seemed to really liked their job and wanted to help you.
This place js beautiful, clean, quiet, and fun! The food was great and the pool was so relaxing!
Its so beautiful and the pool looks like a tropical island. Very Elegant yet it has the mountain feeling.
This property is gorgeous. We stayed one night for an anniversary after a day at Dollywood with friends. Cleanliness is fabulous. The front desk personnel and the courtesy tram driver were delightful and personable. We made a reservation at the restaurant for dinner and it was excellent. Our steaks were nicely and flavorfully served. There is no spa on the property but they are glad to take you a short distance away for spa services, to DreamMore, but I declined. The only complaint we had was the afternoon bartender who was not only abrupt and rude to us, but we listened to her exchanges with others in the bar and her brisk demeanor never changed. She also engaged with other service personnel in complaining about guests at the pool and a bar order from the restaurant. We felt most unwelcome and she needs customer service training. Perhaps, her personality may better fit a dive or biker bar, but she has no business in a higher end establishment. Honestly, I have never heard such a rude barkeep who was so annoyed by everyone and every pour. I find it hard to believe that there have not been more complaints about her arrogance and ill regard for her guests.
Gorgeous property and kind staff. Pools are fabulous. Well appointed with a very kind staff. Comfy bed, lots of towels and wash clothes. The room looked new. Very clean and comfortable.
Highly recommend!! Good Job Dolly!
The room is a good size and well laid out. The Lodge is easy to navigate without being overwhelming. When I checked in, I was given the Time Saver card and told to get my wristband which allowed me to ride the trolley to Dollywood and use the Time Saver lanes. It was an excellent perk. For breakfast, order up Dolly's cinnamon bread with coffee and have it delivered to your room. The pool is wonderful, the bar service is great, the little fire pits around the back of the Lodge are sweet. I wish I had stayed longer.
Such a lovely resort. All the little details in the decor of the room was appreciated. The outside space was stunning. I loved the firepit 10/10. It was fun to see Dolly's vision. It was a beautiful place.
Loved the live music!
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