Motto By Hilton New York City Times Square

Hotels
Motto
8.1 (3355 reviews)
152 West 48th Street , New York , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Good food options
Cons:
Rooms are small
Service delays
Cleanliness issues

Categories

Cleanliness
7.43
Some reviews mentioned cleanliness issues and dirtiness.
Service
9
Despite some negative comments, overall service was positively noted by many guests.
Location
9.14
Many reviews highlighted the excellent location close to Times Square.
Room Quality
7.59
Several reviews mentioned rooms being small but well designed.
Amenities
7.92
Multiple guests noted good amenities, though some lacked details.
Value for Money
7.28
Guests felt the pricing was high for the space and amenities.
Food and Beverage
8.43
Many guests enjoyed the food options provided.
Overall Experience
8
Overall experience is deemed satisfactory with mention of location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:50

Property Description

Central Location in the Heart of New York City

Modern Amenities and Services
Enjoy air-conditioned rooms, a restaurant, free WiFi, and a bar at Motto By Hilton New York City Times Square. With room service and a 24-hour front desk, your comfort is our priority. Each room is equipped with a desk, TV, private bathroom, and more. Some rooms even offer stunning city views.

Near Major Attractions
Immerse yourself in the vibrant city life with popular landmarks like Rockefeller Center and Museum of Modern Art just a stone's throw away. For a convenient stay, choose our non-smoking property located only 400 meters from Radio City Music Hall.

Book your stay at Motto By Hilton New York City Times Square now to experience the best of the Big Apple!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 65 per day.

Location

Guest Reviews

8.1
Based on 3355 reviews
Cleanliness: 7.43
Service: 9
Location: 9.14
Room Quality: 7.59
Amenities: 7.92
Value for Money: 7.28
Food and Beverage: 8.43
Overall Experience: 8
K
Kelley couple au
8
Pros:

It was in Times Square, reception was welcoming and helpful.

Cons:

The rooms are tiny!

2026-07-18 via Nuitee
S
Sirwe solo_traveller us
10
Really good
2026-07-18 via Nuitee
D
Daniel couple pl
10
2026-07-18 via Nuitee
B
Banu couple tr
8
Pros:

The location was perfect to visit the whole city and the staff working at the hotel were very kind.

Cons:

The room was a bit small but normal for NYC

2026-07-18 via Nuitee
J
Jaya couple ca
9
Very good and peaceful stay with amazing staff!!
Pros:

The location is amazing and the hotel is quite beautiful.

Cons:

The rooms are small as expected.

2026-07-18 via Nuitee
I
innocente solo_traveller it
4
2026-07-17 via Nuitee
B
Bean couple bm
8
The Motto is cute hotel in the heart of Times Square. You couldn't ask for a better location.
Pros:

Location was excellent. Coffee was great. Didn't have breakfast or food. Staff wonderful.

Cons:

I was warned about the size of the room, but it was more compact than expected.

2026-07-17 via Nuitee
V
Victoria solo_traveller gb
8
Pros:

For my trip the hotel's location was great - by Times Square and within 5 mins walk to 2 subways.

My room (33rd floor) for the most part was clean and tidy. It is compact, but for my solo trip served its purpose well; it was cosy and the bed was comfy. I think the room is well suited to solo travellers and couples.

I really liked the wash products and that my room had a complimentary steamer. There was a resort fee payable and I was kept stocked with water and snacks.

The staff were very professional, helpful and friendly. Concierge sorted my transport to airport and they were really helpful when I had to change my hotel departure time because of an unexpected airline issue.

Considering it's NYC, by Times Square, and compared to pricing or other hotels nearby I think I paid a somewhat decent price.

Cons:

The hotel room walls are thin. I could hear everything, especially the angry woman next door who was effing and blinding over the phone. I was out and about most of the day, but felt this was significant in the mornings (at least my other neighbour had good taste in music). I found it weird, because the windows did a brill job of blocking the city noise - my room was right by an air con unit and I only heard it raging when I opened the window for a bit of air.

The shower water was not always hot... on a couple of days it was just on the right side of lukewarm. I also felt that the table underneath the tv could have done with a dusting.

2026-07-17 via Nuitee
K
Kim solo_traveller ch
8
2026-07-17 via Nuitee
J
Joanna family_with_children gb
1
avoid at all costs-dirty and unpleasant
Pros:

it’s cramped and badly designed. there is no space to unpack the suitcase. we were tripping over our suitcases and no privacy as toilet is made of a glass screen. when you flush the toilet everybody wakes up. this includes your neighbors when they use their toilet you definitely hear this too. very unpleasant experience and staff are grumpy too which is no surprise really having to work like this. we moved after only 2nights as couldn’t take it anymore. if you want to sleep at night definitely avoid if possible

Cons:

food served cold in the restaurant-we had to send it twice. just too many things went wrong one after another. my suggestion is to avoid or wait for the staff to be replaced and find a more pleasant hotel next door. pity on the grumpy staff ruining it this badly. dirty coffee cups and fork with dry egg marks. nobody’s checking and we were told from other guests the same. we checked out after 2nights as couldn’t take it anymore.

2026-07-17 via Nuitee
W
whitney couple us
10
2026-07-16 via Nuitee
A
Anahi solo_traveller ar
8
Pros:

Excelente ubicación, muy buena atención y me gustó el bar, piola para tomar algo o desayunar.

Cons:

La habitación muy pequeña

2026-07-15 via Nuitee
S
Sharon couple au
10
Great location and facilities. Food in the restaurant was delicious. Staff friendly and helpful.
Pros:

Clean and nice and quiet. Great coffee and hot chocolate each morning.

2026-07-15 via Nuitee
S
SOFIA family_with_children gr
7
Το ξενοδοχείο ήταν πολύ καθαρό!
Pros:

Ηταν πολύ καθαρό και το προσωπικό πολύ ευγενικό

Cons:

Τα δωμάτια ήταν πάρα πολύ μικρά και δεν υπήρχε ξεχωριστή τουαλέτα η οποία ήταν μια καμπίνα μέσα στο δωμάτιο!

2026-07-14 via Nuitee
L
Laurent family_with_children be
8
2026-07-14 via Nuitee
P
Pedro extended_group br
7
Pros:

Bem moderna e funcional

Cons:

Muito pequeno.

2026-07-14 via Nuitee
L
Leandro Gabriel solo_traveller ar
8
2026-07-14 via Nuitee
H
Hunt solo_traveller us
10
Pros:

I loved the location, friendly staff, and clean rooms.

Cons:

NA

2026-07-14 via Nuitee
N
Nicola solo_traveller it
7
Camera molto bella ma con un concetto moderno di bagno
Pros:

La posizione centrale

Cons:

La camera senza armadio e con un nuovo concetto di bagno

2026-07-14 via Nuitee
A
Aigerim couple kz
9
Pros:

отлично отдохнули, при выборе отеля акцентировали на местоположение и безопасность, поэтому все понравилось. чисто, уютно.

2026-07-14 via Nuitee