Renaissance New York Harlem Hotel

N/A

Did not particularly enjoyed the food, but only tried one meal so can comment more on the restaurant
But it is a very nice place for socializing, and the atmosphere was super chilled
I would definitely stay here again

It was expensive.

Unfortunately our room was not the cleanest the floor was filthy, the shelves were absolutely filthy and not to mention the toilet, the bedroom sheet covers on our pillow and duvet was not fresh felt as doe it hadn’t been changed from last customer, we had to request for new ones twice which was frustrating this also lead to a face break out on me and my sister. We felt as though we wasted our money as we didn’t receive what we paid for and remained uncomfortable during our whole visit.

The hotel was in Harlem and at night we felt a little nervous coming into a deserted lobby to take the elevators to the hotel lobby on the 5th floor.

No me gustó que cuando hice la reservación anoté que éramos 4 y cuando hicimos check in me dijeron que el desayuno solo era para dos personas o que un bono de comida de 25 usd , el cual no recomiendo porque un desayuno sin bebida cuesta como 24 usd entonces es peor, adicional solo tienes dos opciones de desayuno que todos los días es igual. No me gustó el olor del aire acondicionado, lo mantuvimos apagado porque olía como a viejo, era muy maluco, adicional se acabó el jabón de cuerpo y no lo recargaron y el oficio a la habitación fue muy por encima, porque el piso seguía sucio, lo sé porque mi hijo andaba descalzo y los pies se le ponían sucios y por último la ubicación da un poco de nervios, es un sector en el que no te sientes seguro.

The location of the hotel is a bit sketchy at night if you go during the day and return and don’t walk on the streets a lot it’s fine

Security concerns

La ubicación

Context: 13-night stay, with the paid "Central Park view" option. Two different rooms during the stay (Room 04/16th floor, then Room 04/26th floor following water damage).

• Gap between advertised standing and actual experience: the hotel looks like more than 4 stars from the outside than it feels in the actual experience.
• Central Park view not honored (16th floor room): paid for the option, but a large building blocked the view; front desk explained they sell an "orientation," not a "view" — which I consider false advertising given the option is explicitly named "Central Park view."
• Leak in the shower ceiling, causing plaster to fall (3rd night).
• Inadequate housekeeping: no vacuuming, no sink cleaning, toilet cleaning done randomly, toilet paper not restocked at times, doubts about whether towels were actually changed (found dry and folded).
• Bar: $25/night credit, not great value against a $20 cocktail plus a $4 tip.
• Gym water filter not always changed.
• Very poor sound insulation (16th and 26th floors): hallway conversations audible, smell of drugs (twice in 14 nights), noise from the floor below, window shaking during weekend rooftop parties.
• Bathroom design flaw (26th floor): shower door opens the wrong way, forcing you to twist awkwardly near the toilet.
• Flickering/faulty lightbulb on rooftop party nights.
• Noisy AC in both rooms: strong cold air gusts, and high humidity above 22°C (72°F).

There was no fridge in the room, house keeping can be improved in terms of overall cleaning of the room and changing linens, limited capacity of the restaurant

Over priced, room amenities,

I didn't like the fact that my "In room " breakfast was delivered in "to go " boxes, and delivered to my room in a paper shopping bag, as if I ordered from Uber Eats. That's not the experience I was expecting.