Tru By Hilton Santee

Hotels
•
Tru by Hilton
8.8 (741 reviews)
263 Britain St. and 273 Britain St. , Santee , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Front desk (limited hours)
Express check-in
Access to nearby indoor pool
Fitness facilities (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Cons:
Cleanliness issues
Breakfast quality
Noise disturbances

Categories

Cleanliness
8.13
Some concerns regarding cleanliness in reviews, particularly with room floors.
Service
9.6
Staff were frequently mentioned as friendly and helpful.
Location
9.14
Location was generally well-rated by guests.
Room Quality
8.59
Rooms were clean and comfortable, although some noise issues reported.
Amenities
8.62
Amenities like breakfast and pet policy were positively noted, though some lacked quality.
Value for Money
9.08
Guests felt satisfied with the value offered for the price.
Food and Beverage
8.13
Breakfast quality varied among guests, with some dissatisfaction noted.
Overall Experience
9.1
Overall stays were described positively, with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 19:39

Property Description

Modern Accommodations
Experience comfort and style at Tru By Hilton Santee, offering modern accommodations in a convenient location.

24-Hour Front Desk
Our dedicated staff at the 24-hour front desk is always ready to assist you, ensuring a seamless and pleasant stay.

Convenient Location
Located just 89 km from Charleston International Airport, our hotel provides easy access for travelers.

Book your stay at Tru By Hilton Santee for a delightful and stress-free experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 741 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 9.08
Food and Beverage: 8.13
Overall Experience: 9.1
C
Cindy • solo_traveller • us
9
Pros:

Brandon at Front Desk was friendly and knowledgeable

Cons:

Price is a bit high but ....we stayed any way

2026-04-18 • via Nuitee
J
Jennifer • solo_traveller • us
9
2026-04-16 • via Nuitee
C
Catechi • family_with_children • us
9
Cons:

Mattresses need upgrading

2026-04-13 • via Nuitee
P
Philip • solo_traveller • us
10
2026-04-11 • via Nuitee
M
Maria • couple • es
10
2026-04-06 • via Nuitee
M
Michael • family_with_children • us
4
Cons:

The parking. $50/day is a rip off. The process was chaotic. I parked across the street and carried my bags to the hotel.

2026-04-06 • via Nuitee
L
lynn • solo_traveller • us
10
2026-04-06 • via Nuitee
J
Joseph • couple • us
9
2026-04-04 • via Nuitee
M
Maksym • family_with_children • us
10
Everything was amazing
Pros:

Very comfortable

Cons:

Save property

2026-04-03 • via Nuitee
D
Daisy • family_with_children • us
6
Disappointed Birthday boy
Pros:

The rooms were clean and staff was nice.

Cons:

Breakfast was terrible, pancake machine broken and out of many supplies. Pool was green and had a leak and we had a very disappointed little boy for his birthday and the pool was the main reason for booking the stay. This is the second Hilton property that has had pool issues and couldn't swim.

2026-04-02 • via Nuitee
S
Susan • couple • us
6
Pros:

Perfect location and clean great staff

2026-04-01 • via Nuitee
T
Tim • couple • us
9
Comfortable and convenient
Pros:

Convenient location

2026-04-01 • via Nuitee
J
Jane • couple • ca
10
Pros:

Everything was great and extremely clean

2026-03-30 • via Nuitee
D
Deanna • couple • us
10
2026-03-28 • via Nuitee
G
Gabriela • couple • us
8
Pros:

We love the tru hotels

Cons:

The courtain system in the room didn’t work

2026-03-28 • via Nuitee
S
Sean • extended_group • us
5
Average hotel at best. Ok for overnight off of 95.
Pros:

Not much, too basic a hotel.

Cons:

Minimalist design and comfort.

2026-03-28 • via Nuitee
N
Nancy • couple • us
10
Pros:

Everything very nice

2026-03-27 • via Nuitee
J
Jeff • family_with_children • ca
7
Nothing memorable
Cons:

Breakfast was nothing special.

2026-03-21 • via Nuitee
F
Frank • couple • us
8
2026-03-21 • via Nuitee
C
Chris • couple • us
5
Never again
Pros:

Close to 95

Cons:

Electrical smell in the room I can hear the highway and people in the other rooms

2026-03-18 • via Nuitee