Comfort Suites Richmond East

Hotels
•
Comfort Suites
9.1 (434 reviews)
421 Commerce Road , Richmond , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Private check-in/check-out
Wheelchair accessible
Lower bathroom sink
Emergency cord in bathroom
See all facilities

Review Highlights

Pros:
Clean environments
Friendly staff
Great location
Valuable stay
Cons:
Uncomfortable beds
Inconsistent cleanliness
Breakfast quality issues

Categories

Cleanliness
8.35
Some reviews indicate rooms were not very clean, impacting overall sentiment.
Service
9.85
Several reviews highlight friendly and hospitable staff, with specific positive mentions.
Location
9.35
Reviews mention convenience to local family, indicating a positive location experience.
Room Quality
8.85
Most reviews mention spacious and clean rooms, though some beds were uncomfortable.
Amenities
8.85
Breakfast quality could improve based on feedback, but overall offerings are sufficient.
Value for Money
9.35
Strong value perception based on the quality of stay compared to cost.
Food and Beverage
8.85
Breakfast received mixed reviews, with some enjoying it and others suggesting improvements.
Overall Experience
9.35
Most reviews indicate a very positive overall experience, with high likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:40

Property Description

Luxurious Amenities
Comfort Suites in Richmond boasts an indoor pool, fitness centre, and a 24-hour front desk for your convenience. All guest rooms are equipped with top-notch facilities including air conditioning, a flat-screen TV, and a cozy bed to ensure a comfortable stay.

Deluxe Accommodations
Each room features modern amenities such as a fridge, coffee machine, and free toiletries. The private bathrooms are stocked with essentials and the plush bed linen promises a restful night's sleep.

Scrumptious Breakfast
Start your day right with a delicious American breakfast served every morning at Comfort Suites. Whether you prefer a hearty meal or a light bite, we have something to suit every palate.

Experience the epitome of comfort and convenience at Comfort Suites. Book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.1
Based on 434 reviews
Cleanliness: 8.35
Service: 9.85
Location: 9.35
Room Quality: 8.85
Amenities: 8.85
Value for Money: 9.35
Food and Beverage: 8.85
Overall Experience: 9.35
R
Russ • couple • us
5
Not the best stay that I had. Room did not get cleaned on the first day and room didn't get cleaned
Pros:

Breakfast items were good.

Cons:

Ran out of items every morning.

2026-04-28 • via Nuitee
W
Wstsdgrl • couple • us
9
Very clean and modern. Comfortable beds.
Pros:

The bed and pillows were comfortable

Cons:

Our room was not what we booked and that was not communicated at check in. Our room was nice but we booked a king size and got 2 queens. Because we did not go up immediately after check in; we did not mention it as we were tired and ready for sleep by then.

2026-04-26 • via Nuitee
M
Mulig • couple • us
10
2026-04-25 • via Nuitee
J
Jayne • couple • us
8
Nice hotel
Pros:

Nice property. Friendly staff

Cons:

Cleanliness. Very pleasant staff

2026-04-21 • via Nuitee
S
Singaraju • family_with_children • us
10
Everything good, good breakfast choices and room was spacious and clean
Pros:

Everything good, good breakfast choices and room was spacious and clean

Cons:

Everything good, good breakfast choices and room was spacious and clean

2026-04-20 • via Nuitee
K
Kenneth • couple • us
8
2026-04-14 • via Nuitee
R
rebecca • extended_group • us
10
Best hotel ever
Pros:

This was the best hotel I have ever stayed in. Friendly staff and very clean and very nice rooms.

2026-04-02 • via Nuitee
D
Dawn • couple • us
9
Pros:

It was so clean and new

2026-03-30 • via Nuitee
P
Pattison • couple • us
10
Great cheap stay for a roadtrip
Pros:

Very nice and new hotel. Rooms were bigger than normal. Right off I-70 for a roadtrip. Breakfast was good as well

2026-03-30 • via Nuitee
B
Brad • solo_traveller • us
1
2026-03-27 • via Nuitee
B
Bernie • couple • us
10
Great sleep
Pros:

It is a new hotel so everything is good.

Cons:

It was right off the highway!

2026-03-27 • via Nuitee
M
Michelle • couple • us
10
2026-03-23 • via Nuitee
D
Diane • couple • us
9
It was clean, friendly and quiet.
Pros:

The staff was the best asset. Everyone was helpful.

Cons:

No complaints

2026-03-21 • via Nuitee
K
Kendra • couple • us
10
Quick overnight while passing h through. Wish we had more time to enjoy the facilities.
Pros:

Exceptionally clean and comfortable! Steve at the front desk was very friendly and helpful. Our room was very spacious and comfortable. Our only regret was not having more than one night to stay.

2026-03-17 • via Nuitee
C
Christina • solo_traveller • us
10
2026-03-11 • via Nuitee
T
Tom • couple • us
10
2026-03-04 • via Nuitee
T
Tamara • couple • us
4
Pros:

It was a fair location on the way home from Florida.

Cons:

Well, it was obviously not kept up. It was okay in cleansing us, but the faucet was broke the towels had holes in them. Overall maintenance of the building was poor

2026-03-02 • via Nuitee
V
Velma • couple • us
5
Just please update your rooms.
Pros:

Location was good off of 95

Cons:

The room had a lot to desire, no bed skirt , so you are looking at the boxspring… ugh !
Carpet was worn, had thread bare spots. Bathtub was bad looking.

2026-03-02 • via Nuitee
M
Michelle • couple • us
10
2026-01-30 • via Nuitee
R
Rodney • couple • us
10
2026-01-25 • via Nuitee