Comfort Suites Richmond East

Hotels
•
Comfort Suites
8.9 (289 reviews)
421 Commerce Road , Richmond , US

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Private check-in/check-out
Minimarket on site
See all facilities

Review Highlights

Pros:
Friendly, helpful front desk staff (multiple mentions, including Steve and Chelsea)
Clean rooms and pleasant hotel scent reported by many guests
Good to excellent breakfast for many guests
Great, convenient location near shopping and restaurants
Large, comfortable rooms and pleasant property features (tall ceilings)
Nice pool and consistent quality appreciated by repeat visitors
Cons:
Reservation mishandling and being charged despite not having a room
Occasional unprofessional or unfriendly reception staff reported
At least one severe bedding/odor complaint (chemical smell, uncomfortable mattress) causing early checkout
Breakfast basics lacking variety (limited juice, tea, cereals)
Requests/booking notes sometimes not read or honored
Parking can be crowded with work trucks at times

Categories

Cleanliness
8.3
Most guests repeatedly described rooms and public areas as clean and the hotel smelled pleasant; however there is a serious outlier reporting strong chemical smells on sheets and pillows and an early checkout due to bedding issues.
Service
9.8
Numerous mentions of welcoming, friendly and helpful front-desk staff (named staff like Steve and Chelsea) and follow-up service; balanced by several reports of unprofessional or unfriendly receptionists and at least one reservation mishandling—overall leans very positive.
Location
9.3
Frequently noted as a great, convenient location with plenty of nearby shopping and restaurants and ample parking; one minor complaint about parking being crowded with work trucks at times.
Room Quality
8.5
Multiple comments about large, well-kept rooms and tall ceilings; most guests found beds comfortable, but one guest reported extremely uncomfortable beds and poor pillows, creating a mixed but generally positive picture.
Amenities
8.9
Pool noted as nice and well-located; breakfast area and basic amenities are consistent and dependable for repeat guests; limited mentions of other amenities but overall satisfactory.
Value for Money
8.6
Several guests called the hotel affordable and a preferred regular stop, though one guest felt it was slightly overpriced and another issue with being charged despite not staying negatively impacted perceived value for at least one party.
Food and Beverage
8.4
Breakfast is commonly described as good to excellent and a highlight for many guests, but some found it basic with limited juice/tea options and poorer cereal choices.
Overall Experience
9.4
Overall impressions are positive with repeat guests, consistent cleanliness and friendly staff cited often; a few significant negatives (reservation errors, severe bedding/odor issue) reduce unanimity but do not dominate overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:30

Property Description

Luxurious Amenities
Comfort Suites in Richmond boasts an indoor pool, fitness centre, and a 24-hour front desk for your convenience. All guest rooms are equipped with top-notch facilities including air conditioning, a flat-screen TV, and a cozy bed to ensure a comfortable stay.

Deluxe Accommodations
Each room features modern amenities such as a fridge, coffee machine, and free toiletries. The private bathrooms are stocked with essentials and the plush bed linen promises a restful night's sleep.

Scrumptious Breakfast
Start your day right with a delicious American breakfast served every morning at Comfort Suites. Whether you prefer a hearty meal or a light bite, we have something to suit every palate.

Experience the epitome of comfort and convenience at Comfort Suites. Book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 289 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.3
Room Quality: 8.5
Amenities: 8.9
Value for Money: 8.6
Food and Beverage: 8.4
Overall Experience: 9.4
B
Bryan • couple • us
10
2026-11-07 • via Nuitee
B
Barbara • couple • us
10
It was great, Receptionist was very friendly.
Pros:

Close to the Interstate. Nice big shower. Comfortable bed. Very clean.

Cons:

Everything was great!

2026-11-03 • via Nuitee
S
Sawyer • couple • us
10
2026-10-29 • via Nuitee
B
Bobbie • couple • us
10
Can always count on a good nights rest at the Comfort Suite
Pros:

Great location! Plenty of parking, easy access, lots of shopping and restaurants within a mile.

2026-10-27 • via Nuitee
J
Jessica • couple • us
1
Absolutely ridiculous never staying here again
Cons:

Staff was very unprofessional

2026-10-25 • via Nuitee
J
James • couple • us
8
We have stayed there several times, and it is located at a good stopping place for us.
Pros:

The staff was welcoming and friendly.

Cons:

The breakfast could have been better, although it was okay. The choice of tea was not good.

2026-10-23 • via Nuitee
L
Laura • family_with_children • us
1
Null, didn’t have our reservations & we stayed elsewhere
Pros:

They did not have any reservations for the two rooms I booked thru booking. com & said it was not their fault… but I was still charged & we didn’t even stay there!!!!!!

Cons:

Stated above, no reservation found but charged me anyway & we didn’t stay there!!

2026-10-21 • via Nuitee
K
KEVAN • couple • us
8
Not getting what was reserved 2 weeks in advance and attitude of one receptionist was disappointing.
Pros:

Breakfast was good, room was nice and clean.

Cons:

Had reservations for room with 2 queen beds. Gave a room with king bed. Younger lady working at check in and again at check out not friendly at all !

2026-10-20 • via Nuitee
J
joel • family_with_children • us
10
Great stay! Felt it was a little overpriced but we enjoyed everything about it.
Pros:

Steve at the front desk had our room key ready when we got there, he was very friendly and helpful. The smell of the hotel was great, it felt clean. Room was nice and clean.

Cons:

Parking lot was full of work trucks so hard to find a spot, not a big deal. Breakfast was okay, juice options would have been nice.

2026-10-18 • via Nuitee
D
Dawn • extended_group • us
10
2026-10-15 • via Nuitee
K
Kimberly • family_with_children • us
10
Clean and consistent and friendly place to stay.
Pros:

This was our third time staying in 2 years. The staff is always friendly, it is always clean and the pool is nice and located well. The breakfast has also always been good.

Cons:

Nothing its all great and consistent.

2026-10-11 • via Nuitee
W
West • solo_traveller • us
10
2026-10-08 • via Nuitee
J
Jessica • couple • us
2
2026-10-08 • via Nuitee
W
William • family_with_children • us
10
Enjoyed my stay
Pros:

Very large room.

Cons:

Nothing

2026-10-07 • via Nuitee
M
Michelle • family_with_children • us
10
The best travel stop decisio, that offers all the best comforts at a very affordable price!
Pros:

I liked that the front desk clerk Chelsea was very nice and friendly. She was able to answer all my questions and accommodate us with a handicap accessible room. After checking in she followed up with a phone call to the room to make sure our room was satisfactory. We love the location and the cleanliness. We travel at least twice a year and have officially made this our stop to rest. The breakfast is good and have several delicious options.

Cons:

There was nothing that I didn't like!

2026-09-15 • via Nuitee
J
Jeanne • couple • us
10
2026-09-15 • via Nuitee
T
Tim • couple • us
10
2026-09-12 • via Nuitee
R
Rebecca • couple • us
10
2026-09-06 • via Nuitee
J
josef • couple • us
10
2026-09-02 • via Nuitee
D
Daphne • couple • us
10
Impressive
Pros:

Great condition, tall ceilings, large rooms

2026-08-31 • via Nuitee