Comfort Suites Richmond East

Hotels
•
Comfort Suites
9.1 (462 reviews)
421 Commerce Road , Richmond , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Private check-in/check-out
Minimarket on site
See all facilities

Review Highlights

Pros:
Clean environments
Friendly staff
Great location
Valuable stay
Cons:
Uncomfortable beds
Inconsistent cleanliness
Breakfast quality issues

Categories

Cleanliness
8.35
Some reviews indicate rooms were not very clean, impacting overall sentiment.
Service
9.85
Several reviews highlight friendly and hospitable staff, with specific positive mentions.
Location
9.35
Reviews mention convenience to local family, indicating a positive location experience.
Room Quality
8.85
Most reviews mention spacious and clean rooms, though some beds were uncomfortable.
Amenities
8.85
Breakfast quality could improve based on feedback, but overall offerings are sufficient.
Value for Money
9.35
Strong value perception based on the quality of stay compared to cost.
Food and Beverage
8.85
Breakfast received mixed reviews, with some enjoying it and others suggesting improvements.
Overall Experience
9.35
Most reviews indicate a very positive overall experience, with high likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:40

Property Description

Luxurious Amenities
Comfort Suites in Richmond boasts an indoor pool, fitness centre, and a 24-hour front desk for your convenience. All guest rooms are equipped with top-notch facilities including air conditioning, a flat-screen TV, and a cozy bed to ensure a comfortable stay.

Deluxe Accommodations
Each room features modern amenities such as a fridge, coffee machine, and free toiletries. The private bathrooms are stocked with essentials and the plush bed linen promises a restful night's sleep.

Scrumptious Breakfast
Start your day right with a delicious American breakfast served every morning at Comfort Suites. Whether you prefer a hearty meal or a light bite, we have something to suit every palate.

Experience the epitome of comfort and convenience at Comfort Suites. Book your stay now for an unforgettable getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 462 reviews
Cleanliness: 8.35
Service: 9.85
Location: 9.35
Room Quality: 8.85
Amenities: 8.85
Value for Money: 9.35
Food and Beverage: 8.85
Overall Experience: 9.35
J
josef • couple • us
10
2026-09-02 • via Nuitee
D
Daphne • couple • us
10
Impressive
Pros:

Great condition, tall ceilings, large rooms

2026-08-31 • via Nuitee
R
Richard • couple • us
9
Great
Pros:

Very clean plenty of room pleasant people

Cons:

They didn’t read my notes on booking that I requested

2026-08-31 • via Nuitee
S
Spicer • couple • us
1
So so SOOO disappointed.
Cons:

Beds were very uncomfortable (felt like wood boxes with layers of blankets on top for a mattress)- pillows were like mush. Sheets and pillow cases smelled strongly of chemicals so much so we had to shower and wash our clothes as soon as we got home.

We could not stay - we ended up checking out at 10:30p because we knew it was going to be a very VERY uncomfortable night. We had 2 nights booked. I did not ask for a refund of the night we stayed till 10:30 - but they would not refund the 2nd night. There are lots of hotels in this area - I'd highly recommend you stay somewhere else.

2026-08-28 • via Nuitee
A
Amerman • family_with_children • us
10
2026-08-22 • via Nuitee
C
Connie • couple • us
10
Our day was wonderful. We were moving from Florida and we stayed three nights
Pros:

The breakfast was excellent, and the gal that was in there was over the top .

Cons:

This might sound crazy, but the toilet stool was one of the old low ones. A taller toilet could be more pleasant for people that are a little older.

2026-08-16 • via Nuitee
D
Diana • family_with_children • us
10
2026-08-16 • via Nuitee
J
Jeffrey • family_with_children • us
8
Pros:

Great staff and a fantastic and comfortable room.

Cons:

Breakfast.. very basic but the cereals were not good.

2026-08-10 • via Nuitee
C
Connie • couple • us
10
2026-08-06 • via Nuitee
K
KENNETH & Peggy • couple • us
10
Nice room, friendly staff. I would stay here again.
Pros:

I was very happy with the room. Extremely comfortable bed. Very clean.

2026-08-02 • via Nuitee
S
Stacy • family_with_children • us
10
This was a beautiful hotel and we enjoyed it here
Pros:

Excellent. Clean.

2026-07-25 • via Nuitee
A
Annette • solo_traveller • us
10
Pros:

Clean and quiet

2026-07-16 • via Nuitee
H
Homesley • solo_traveller • us
9
2026-07-11 • via Nuitee
L
Lila • solo_traveller • us
10
2026-07-11 • via Nuitee
M
Mark • couple • us
10
Great room and staff.
Pros:

Large room, clean, close to McD and Culver’s. Rode bike, so would have to ride to get to other food.

Cons:

Busy area. Not very walkable.

2026-07-11 • via Nuitee
E
Emily • couple • us
10
2026-07-07 • via Nuitee
S
Sue • solo_traveller • us
10
2026-07-07 • via Nuitee
A
Alisha • couple • us
4
Pros:

The location

Cons:

Trying to upsell the bed was hard.

2026-07-06 • via Nuitee
K
Kevin • solo_traveller • us
8
2026-07-04 • via Nuitee
M
Melissa • couple • us
10
2026-06-18 • via Nuitee