Candlewood Suites - Joliet Southwest by IHG

Hotels
Candlewood Suites
8.7 (112 reviews)
1461 Rock Creek Blvd , Joliet , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good pool and hot tub
Convenient location
Cons:
Mold in the room
Paid for breakfast not clearly communicated
Long wait to resolve reservation issues

Categories

Cleanliness
6.94
There were multiple large patches of black mold in the room, which is a significant issue regarding cleanliness.
Service
9.91
The staff was described as friendly and helpful, contributing to a positive service experience.
Location
9.95
The hotel has an easy access off the highway, which is convenient for travelers.
Room Quality
8.4
Overall, the room was nicely appointed, but the presence of mold negatively impacted the rating.
Amenities
9.43
Amenities like the pool and hot tub were regarded well, enhancing the stay.
Value for Money
7.89
The price included breakfast, but the lack of clear communication about it affected the perceived value.
Food and Beverage
7.44
Issues with breakfast availability were noted; however, vouchers were provided as compensation.
Overall Experience
9.61
Despite some negative aspects, guests generally enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:04

Property Description

Luxurious Amenities

Candlewood Suites - Joliet Southwest offers a range of luxurious amenities including an indoor pool, sauna, and hot tub. Guests can relax and unwind in style during their stay.

Convenient Facilities

With a fitness centre, restaurant, bar, and 24-hour front desk, guests can enjoy convenience and comfort throughout their visit. The on-site ATM machine and business centre cater to all their needs.

Nearby Attractions

Located just a short distance from popular museums and historical sites, such as the Chicagoland Speedway and Dupage County Historical Museum, guests can easily explore the area's rich culture.

Book Candlewood Suites - Joliet Southwest now for a memorable and comfortable stay in Joliet.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.7
Based on 112 reviews
Cleanliness: 6.94
Service: 9.91
Location: 9.95
Room Quality: 8.4
Amenities: 9.43
Value for Money: 7.89
Food and Beverage: 7.44
Overall Experience: 9.61
M
Morgan family_with_children us
1
No customer service, unhygienic, horrible experience.
Pros:

The kitchen was nice to have, unfortunately the fridge didn’t work though.

Cons:

There were parties all night long until 7am, involving loud arguments, breaking items, slamming doors and blaring music. I called the front desk and was told by “Alena” (spelling?) that I needed to handle it myself and could call the police but she wasn’t going to do that. (Guest safety and hospitality is literally the person’s job and she is having guests do it themselves?) I am pregnant and have 2 young children, I was not going to handle that myself. None of us slept until 7:30am (not an exaggeration).

I requested to switch rooms the next morning, and we were then put into a room with a fridge that was not functioning so all of our items including milk for the baby spoiled. We didn’t know this until we got back to the hotel at 10pm and again didn’t sleep all night due to not having milk for the baby.

There were bugs in the room as well. A roach and ants. Pictures attached. I requested to have the manager call me and each day was told there wasn’t a manager working. So nothing was resolved. Cannot NOT recommend this hotel enough. Especially for $700. Crazy to have spent that much for this experience.

2026-06-28 via Nuitee
D
Devin solo_traveller us
10
2026-06-26 via Nuitee
J
James couple us
1
Pros:

Location and price

Cons:

I booked a room with a transfer shower cause I am disabled the room they gave me was a bathtub with no seat 1 grab bar on back wall

2026-06-10 via Nuitee
B
Barbara solo_traveller us
10
Pros:

Everything

Cons:

N/A

2026-06-08 via Nuitee
B
Brandi family_with_children us
1
Pros:

I did not like this property at all

Cons:

Not clean front desk was not very friendly

2026-06-08 via Nuitee
J
Josue couple us
7
2026-05-24 via Nuitee
K
Kelly solo_traveller us
10
Great place for our bowling teams to stay AND THEY BOTH WON STATE CHAMPIONSHIPS !!!
Pros:

GREAT STAY !!!

Cons:

Nothing

2026-05-12 via Nuitee
T
Taylor family_with_children us
8
2026-04-23 via Nuitee
A
Angela couple us
8
Great stay courteous and kind staff, clean property but parking not so friendly.
Pros:

Clean property, courteous and kind staff, free coffee and creamer, clean rooms.

Cons:

More and better parking availabilities. With the electric car stations put in it makes it difficult and had to park in the far parking lot.

2026-04-21 via Nuitee
D
dash couple us
8
2026-04-13 via Nuitee
D
Delgado couple us
9
2026-04-04 via Nuitee
C
Carrie couple us
10
2026-03-26 via Nuitee
D
Darren solo_traveller us
10
2026-03-02 via Nuitee
B
Berry family_with_children us
9
2026-02-28 via Nuitee
J
Judy Mills family_with_children us
3
Pros:

The staff was very rude

2026-01-27 via Nuitee
A
Amber couple us
8
2026-01-19 via Nuitee
R
Ronald family_with_children us
10
Pros:

My Deposit Has Been Refunded Would like To Have It

2026-01-08 via Nuitee
S
Sherri couple us
10
2026-01-03 via Nuitee
D
Douglas solo_traveller us
10
2026-01-02 via Nuitee
R
Rutia couple us
9
2026-01-01 via Nuitee