Candlewood Suites - Joliet Southwest by IHG

Hotels
•
Candlewood Suites
8.3 (95 reviews)
1461 Rock Creek Blvd , Joliet , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Location
Onsite restaurant
Full kitchen / spacious rooms
Quiet for many stays
Good for groups/teams
Competitive price for group bookings
Cons:
Front desk/service attitude inconsistent
Keys repeatedly deactivated
Non-functioning fridges reported
Noise/late-night parties for some stays
Bugs reported (roach, ants)
No free breakfast included for some bookings
Accessibility/room assignment errors (transfer shower missing)

Categories

Cleanliness
6.5
Mixed reports: some guests found rooms clean and appealing, but several guests reported bugs (roach, ants) and described the property as 'not clean' — cleanliness is inconsistent.
Service
6
Multiple complaints about front desk attitude, repeated key deactivations and lack of follow-up on requests; a few mentions of friendly Candlewood staff and positive interactions for group stays.
Location
10
Repeatedly cited as a positive: convenient location praised in multiple reviews and noted as ideal for group/team stays.
Room Quality
7
Rooms vary: some guests loved the huge rooms with full kitchens, while others experienced non-working fridges, accessibility mismatches (wrong bathroom type) and noise-related disturbances.
Amenities
7
Kitchen/full-kitchen amenities are a plus for many, but failing fridges, lack of included breakfast for some bookings and nighttime disturbances reduce overall amenity reliability.
Value for Money
10
Mixed perceptions: several guests praised the price and group value (team stays), though at least one guest felt the stay was poor value for a higher price — overall many found it good value, especially for group bookings.
Food and Beverage
10
Restaurant mentioned positively by multiple guests; while breakfast was not included for some stays, onsite dining received praise.
Overall Experience
9.9
Overall polarity is mixed but leans positive for many guests (perfect resets, great stays for teams and events). Significant negative incidents affected some stays (noise, service failures), but numerous strong positive stays drive a high overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Luxurious Amenities

Candlewood Suites - Joliet Southwest offers a range of luxurious amenities including an indoor pool, sauna, and hot tub. Guests can relax and unwind in style during their stay.

Convenient Facilities

With a fitness centre, restaurant, bar, and 24-hour front desk, guests can enjoy convenience and comfort throughout their visit. The on-site ATM machine and business centre cater to all their needs.

Nearby Attractions

Located just a short distance from popular museums and historical sites, such as the Chicagoland Speedway and Dupage County Historical Museum, guests can easily explore the area's rich culture.

Book Candlewood Suites - Joliet Southwest now for a memorable and comfortable stay in Joliet.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 95 reviews
Cleanliness: 6.5
Service: 6
Location: 10
Room Quality: 7
Amenities: 7
Value for Money: 10
Food and Beverage: 10
Overall Experience: 9.9
S
Steven • couple • us
8
2026-09-14 • via Nuitee
A
Akaria • solo_traveller • us
10
2026-09-12 • via Nuitee
R
Rosales • solo_traveller • us
10
Perfect reset ⭐️⭐️⭐️⭐️⭐️
Pros:

Location, restaurant, quiet, huge room with full kitchen - unlike anywhere else I’ve stayed! So comfortable

Cons:

Nothing! It was 96 degrees outside though!

2026-09-03 • via Nuitee
V
Viola • family_with_children • us
5
Didn't like getting keys reactivated everyday.
Cons:

Our keys kept getting deactivated so we made multiple trip to the front desk fir new keys. One of staff on the holiday Inn side seem to have an attitude all the time. Candlewood staff was nice. I called down for a crib and they never called me back. No free breakfast included in stay.

2026-08-11 • via Nuitee
M
Makaylah • couple • us
2
Pros:

It was clean and appealing to the eye.

Cons:

Someone unlocked our room and kept trying to come in, in the morning. Some of the front desk staff had an attitude and looked like they hate their job. Not very friendly.

2026-08-10 • via Nuitee
S
Shannon • solo_traveller • us
8
2026-07-19 • via Nuitee
M
Morgan • family_with_children • us
1
No customer service, unhygienic, horrible experience.
Pros:

The kitchen was nice to have, unfortunately the fridge didn’t work though.

Cons:

There were parties all night long until 7am, involving loud arguments, breaking items, slamming doors and blaring music. I called the front desk and was told by “Alena” (spelling?) that I needed to handle it myself and could call the police but she wasn’t going to do that. (Guest safety and hospitality is literally the person’s job and she is having guests do it themselves?) I am pregnant and have 2 young children, I was not going to handle that myself. None of us slept until 7:30am (not an exaggeration).

I requested to switch rooms the next morning, and we were then put into a room with a fridge that was not functioning so all of our items including milk for the baby spoiled. We didn’t know this until we got back to the hotel at 10pm and again didn’t sleep all night due to not having milk for the baby.

There were bugs in the room as well. A roach and ants. Pictures attached. I requested to have the manager call me and each day was told there wasn’t a manager working. So nothing was resolved. Cannot NOT recommend this hotel enough. Especially for $700. Crazy to have spent that much for this experience.

2026-06-28 • via Nuitee
D
Devin • solo_traveller • us
10
2026-06-26 • via Nuitee
J
James • couple • us
1
Pros:

Location and price

Cons:

I booked a room with a transfer shower cause I am disabled the room they gave me was a bathtub with no seat 1 grab bar on back wall

2026-06-10 • via Nuitee
B
Brandi • family_with_children • us
1
Pros:

I did not like this property at all

Cons:

Not clean front desk was not very friendly

2026-06-08 • via Nuitee
B
Barbara • solo_traveller • us
10
Pros:

Everything

Cons:

N/A

2026-06-08 • via Nuitee
J
Josue • couple • us
7
2026-05-24 • via Nuitee
K
Kelly • solo_traveller • us
10
Great place for our bowling teams to stay AND THEY BOTH WON STATE CHAMPIONSHIPS !!!
Pros:

GREAT STAY !!!

Cons:

Nothing

2026-05-12 • via Nuitee
T
Taylor • family_with_children • us
8
2026-04-23 • via Nuitee
A
Angela • couple • us
8
Great stay courteous and kind staff, clean property but parking not so friendly.
Pros:

Clean property, courteous and kind staff, free coffee and creamer, clean rooms.

Cons:

More and better parking availabilities. With the electric car stations put in it makes it difficult and had to park in the far parking lot.

2026-04-21 • via Nuitee
D
dash • couple • us
8
2026-04-13 • via Nuitee
D
Delgado • couple • us
9
2026-04-04 • via Nuitee
C
Carrie • couple • us
10
2026-03-26 • via Nuitee
D
Darren • solo_traveller • us
10
2026-03-02 • via Nuitee
B
Berry • family_with_children • us
9
2026-02-28 • via Nuitee