Quality Inn & Suites Syracuse - Carrier Circle

Hotels
•
Quality Inn
5.7 (701 reviews)
6555 Old Collamer Road South , East Syracuse , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Poor cleanliness
Uncomfortable rooms
Limited amenities

Categories

Cleanliness
4.34
Reviews indicate significant issues with cleanliness throughout the hotel.
Service
6.81
Mixed sentiments; some staff were friendly, but there were reports of rudeness.
Location
7.35
Location was mentioned as good, but there were concerns about safety with homeless individuals nearby.
Room Quality
5.3
Rooms had complaints about comfort and noise, but some guests appreciated the nice bathrooms.
Amenities
6.33
Amenities were criticized as lacking, particularly in the breakfast offerings.
Value for Money
5.29
Value perception varied; some guests found it acceptable for the price, but others were unhappy.
Food and Beverage
4.34
Breakfast options were seen as limited and lacking quality.
Overall Experience
5.81
Mixed feelings; while some enjoyed aspects, many had significant issues that impacted their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:13

Property Description

Convenient Location
Quality Inn East Syracuse, just 13 km from Hancock International Airport, offers comfortable guestrooms with free WiFi and a complimentary breakfast.

Modern Amenities
The rooms feature neutral colors, modern wooden furnishings, a seating area, coffee maker, and a TV with cable and movie channels for your entertainment.

On-Site Facilities
Enjoy a daily breakfast from 6:00 to 10:00, make use of the business center, and stay active at the fitness center during your stay.

Book your stay at Quality Inn East Syracuse, conveniently located near downtown Syracuse and Syracuse University.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Guest Reviews

5.7
Based on 701 reviews
Cleanliness: 4.34
Service: 6.81
Location: 7.35
Room Quality: 5.3
Amenities: 6.33
Value for Money: 5.29
Food and Beverage: 4.34
Overall Experience: 5.81
D
Debbie • solo_traveller • us
7
Pros:

Easy access to interstate, Bed was comfy, issue with TV was delt with promptly

Cons:

Getting to our room was a maze of hallways. Definitely working on the property, room was not totally updated

2026-10-12 • via Nuitee
J
John • family_with_children • us
6
2026-10-12 • via Nuitee
L
Lynn • solo_traveller • gb
4
Pros:

Comfortable bed, good sized room

Cons:

Rooms very dirty and outdated. Floors in particular need a good clean. My feet were black just from walking around the room. Breakfast is absolute basic. Staff not visible to assist.

2026-10-09 • via Nuitee
R
rosen • solo_traveller • us
6
Pros:

The attendant at the front desk was very kind and helpful.

2026-10-08 • via Nuitee
S
Silvia Elaine • couple • br
8
Custo-benefício e conforto das camas
Pros:

Para quem está de carro de passagem pela região compensa ficar por aqui, tem estacionamento de graça e restaurantes para escolher, sempre de carro.

Cons:

Café da manhã fraquinho, o básico e de gosto americano, nem café solúvel como opção, fica difícil para um brasileiro tomar o café americano...

2026-10-07 • via Nuitee
K
Kevin • extended_group • us
7
2026-09-19 • via Nuitee
P
Patricia • couple • us
7
Would not stay again. Would find a different place if more surgery was necessary.
Pros:

Checking in. After that. NOTHING.

Cons:

Checking went well but it was down hill after that. The room smelled, couldn’t figure out tv programming. Guide on tv was not the same as actual channels. Front desk was unable to provide hard copy of tv channels. As we had to stay two nights due to surgery, this was so bad. Air in room was so cold we had to ask for extra blankets. Couldn’t get any heat. When you walked outside to car all you could smell was marijuana being used. Maintenance person said he could do nothing about temperature of room

2026-09-17 • via Nuitee
S
Stephen • family_with_children • us
10
2026-09-16 • via Nuitee
T
Terry • couple • us
10
Pros:

Good location, clean rooms and comfortable beds.

Cons:

Nothing

2026-09-13 • via Nuitee
J
Jose • couple • us
5
2026-09-11 • via Nuitee
P
Pierce • solo_traveller • us
10
2026-09-08 • via Nuitee
A
Ali • extended_group • us
6
Average
Pros:

Location is good, near to beach. And staff is good

Cons:

Not clean, has smell and didn’t worth the price

2026-09-07 • via Nuitee
J
Jody • couple • us
6
Disappointing
Pros:

Staff was kind.

Cons:

The breakfast was ridiculous. The power kept going off in the breakfast area bc there was an extra toaster plugged into one outlet. It took us 45 minutes to make one waffle. For a large hotel, this is uncalled for.

2026-09-06 • via Nuitee
V
Vito • solo_traveller • ca
4
Pros:

bed was not bad

Cons:

the rooms, the cleanliness, the lack of parking, the service. The room I checked in had a very noisy air conditioner. I asked to change room and I was given a key for a different room. When I opened the door people were already occupying the room.

2026-09-06 • via Nuitee
E
Enrique • couple • us
1
Pesima
Pros:

Para nada el microondas no funciona 🙅

Cons:

Nada

2026-09-04 • via Nuitee
E
Edward • couple • us
1
Terrible experience had to buy another room
Pros:

Nothing

Cons:

They didn’t allow me to check in because they couldn’t find my reservation after showing them my booking receipt multiple times.

2026-09-04 • via Nuitee
A
Amy jo • solo_traveller • us
5
2026-09-02 • via Nuitee
A
Amy jo • solo_traveller • us
5
2026-09-02 • via Nuitee
A
Amy jo • solo_traveller • us
5
2026-09-02 • via Nuitee
A
Amy jo • solo_traveller • us
5
2026-09-02 • via Nuitee