Quality Inn & Suites Syracuse - Carrier Circle

Hotels
Quality Inn
5.7 (701 reviews)
6555 Old Collamer Road South , East Syracuse , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Poor cleanliness
Uncomfortable rooms
Limited amenities

Categories

Cleanliness
4.34
Reviews indicate significant issues with cleanliness throughout the hotel.
Service
6.81
Mixed sentiments; some staff were friendly, but there were reports of rudeness.
Location
7.35
Location was mentioned as good, but there were concerns about safety with homeless individuals nearby.
Room Quality
5.3
Rooms had complaints about comfort and noise, but some guests appreciated the nice bathrooms.
Amenities
6.33
Amenities were criticized as lacking, particularly in the breakfast offerings.
Value for Money
5.29
Value perception varied; some guests found it acceptable for the price, but others were unhappy.
Food and Beverage
4.34
Breakfast options were seen as limited and lacking quality.
Overall Experience
5.81
Mixed feelings; while some enjoyed aspects, many had significant issues that impacted their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:13

Property Description

Convenient Location
Quality Inn East Syracuse, just 13 km from Hancock International Airport, offers comfortable guestrooms with free WiFi and a complimentary breakfast.

Modern Amenities
The rooms feature neutral colors, modern wooden furnishings, a seating area, coffee maker, and a TV with cable and movie channels for your entertainment.

On-Site Facilities
Enjoy a daily breakfast from 6:00 to 10:00, make use of the business center, and stay active at the fitness center during your stay.

Book your stay at Quality Inn East Syracuse, conveniently located near downtown Syracuse and Syracuse University.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Guest Reviews

5.7
Based on 701 reviews
Cleanliness: 4.34
Service: 6.81
Location: 7.35
Room Quality: 5.3
Amenities: 6.33
Value for Money: 5.29
Food and Beverage: 4.34
Overall Experience: 5.81
L
LORI couple us
9
Value, peaceful, and friendly
Pros:

Location, easy breakfast, process of checking in

Cons:

Some amenities closed door to renovations so no access to everything

2026-08-04 via Nuitee
P
Pascale solo_traveller ca
5
Juste pour une nuit mais pas plus!!
Pros:

Bon emplacement, personnels gentils

Cons:

Le sol de la chambre était sale, je l'ai mentionné à la réception mais personne n'est venu. Le lit n'était pas trop confortable.
La fenêtre donnait sur l'ancienne piscine de l'établissement qui est devenu un débarras. C'est pas une vue plaisante. Le déjeuner n'était pas très varié. Il y avait des gaufres, des céréales et des bagels.

2026-08-03 via Nuitee
T
tranevia solo_traveller us
5
Pros:

Location and price

Cons:

Arrived at 3pm and I was told they had no rooms available yet. The hotel is going through renovations so it's not to appealing and the breakfast offered was very minimal and you aren't allowed to "eat" in your room.

2026-08-03 via Nuitee
P
Patricia couple ca
6
Pros:

Staff very friendly

Cons:

Very dirty and tired looking hotel

2026-08-03 via Nuitee
E
elgivens solo_traveller us
8
Pros:

The room was nice, and the breakfast bar was ok,

Cons:

I couldn't log on to the TV to watch my own program, but they have spectrum cable it was okay.

2026-08-03 via Nuitee
O
Olga solo_traveller ca
8
Pros:

The room was spacious, the beds were comfortable, and everything was clean. The breakfast was basic, but the waffle maker was working and the waffles were delicious. Yogurt was available only once during our stay.

Cons:

On the downside, we stayed for three nights, and our room was never cleaned. The trash wasn't taken out even once. The sink was draining a bit slowly, but my husband managed to clear it himself using hot water and soap, so finally it's ok.

2026-07-24 via Nuitee
S
Steve solo_traveller us
1
Disgusting
Pros:

Nothing

Cons:

Hallways smelled awful. Start unhappy. Traveled many places all over and never had worse bed or mattress. We were afraid of bed bugs and roaches it was so nasty. Only reason we stayed is we traveled over 12 hours and everything else was booked for 100 miles. So gross. Seems like new owners or management took over and has plans but the staff is not onboard. Best of luck.

2026-07-23 via Nuitee
W
Walter couple us
7
2026-07-22 via Nuitee
R
Rajesh Kumar family_with_children us
1
Pros:

Dirty and poor maintenance

2026-07-20 via Nuitee
B
Begnoche couple us
5
2026-07-20 via Nuitee
J
Jenni family_with_children us
3
It was fine for one night
Pros:

The shower

Cons:

It was really gutto

2026-07-19 via Nuitee
K
Kevin family_with_children ca
9
Perfect hotel and location for a one night stopover.
Pros:

Breakfast was decent - staff were friendly, beds were comfortable and room was clean.

Cons:

The hotel footprint is a bit difficult to navigate, it takes a bit to become familiar with (certainly not a deal breaker).

2026-07-18 via Nuitee
J
Jamisun couple us
10
Had a great stay it was quiet,clean
Pros:

Clean and the staff is exceptional

2026-07-17 via Nuitee
A
Adam couple us
1
Will never stay there again nothing on the description on your site was accurate at all
Pros:

Nothing much

Cons:

Room 217 smelled like old cigarettes there was a hole in the wall with open wire next to the bed behind end table found mouse shit on the floor next to it an counter… open the curtain to an old pool being used to store old mattresses and junk…. bathroom looked like someone pieced together with broke panels from another shower wall

2026-07-17 via Nuitee
M
Michelle couple us
8
Nice but far from downtown to drive everyday
Pros:

Comfortable

Cons:

Location to downtown

2026-07-17 via Nuitee
H
Houping solo_traveller us
2
Cons:

开始一天没有网络

2026-07-17 via Nuitee
S
Steven solo_traveller us
1
Won’t be back
Pros:

Location

Cons:

Ac and fridge didn’t work

2026-07-16 via Nuitee
A
Apitz solo_traveller us
7
Pros:

The location was good. Good continental breakfast with waffle-making facilities, plenty of bagels, bread, yogurt, cereals, even boiled eggs and good coffee ☕️

Cons:

Really nothing, it was good for staying a night

2026-07-14 via Nuitee
E
Elizabeth couple us
6
Glad it was only for one night.
Pros:

The location.

Cons:

The outside of the building is a dump. I was afraid to go inside. The desk clerk said the rooms were all remodeled. I inspected the room. The room bad. It had a window to a pool/work area. The air condition never shut off even though we turned the temperature up. The fan was stuck on high. Couldn't turn the thing off. We froze. Mattress ok. Bathroom too small to take a shower. Toilet height was good. Still needs some works. It looks like the lobby is remodeled. The breakfast had no milk for cereal. It was poorly presented. Not enough stuff.

2026-07-13 via Nuitee
S
Shannon couple ca
3
Cons:

The AC unit was extremely loud and barely kept the room cool at all. There was no toilet paper or holder for it. The wait to check in was very very long.

2026-07-13 via Nuitee