Quality Inn & Suites Syracuse - Carrier Circle

Hotels
•
Quality Inn
5.7 (673 reviews)
6555 Old Collamer Road South , East Syracuse , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Cons:
Poor cleanliness
Uncomfortable rooms
Limited amenities

Categories

Cleanliness
4.34
Reviews indicate significant issues with cleanliness throughout the hotel.
Service
6.81
Mixed sentiments; some staff were friendly, but there were reports of rudeness.
Location
7.35
Location was mentioned as good, but there were concerns about safety with homeless individuals nearby.
Room Quality
5.3
Rooms had complaints about comfort and noise, but some guests appreciated the nice bathrooms.
Amenities
6.33
Amenities were criticized as lacking, particularly in the breakfast offerings.
Value for Money
5.29
Value perception varied; some guests found it acceptable for the price, but others were unhappy.
Food and Beverage
4.34
Breakfast options were seen as limited and lacking quality.
Overall Experience
5.81
Mixed feelings; while some enjoyed aspects, many had significant issues that impacted their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:13

Property Description

Convenient Location
Quality Inn East Syracuse, just 13 km from Hancock International Airport, offers comfortable guestrooms with free WiFi and a complimentary breakfast.

Modern Amenities
The rooms feature neutral colors, modern wooden furnishings, a seating area, coffee maker, and a TV with cable and movie channels for your entertainment.

On-Site Facilities
Enjoy a daily breakfast from 6:00 to 10:00, make use of the business center, and stay active at the fitness center during your stay.

Book your stay at Quality Inn East Syracuse, conveniently located near downtown Syracuse and Syracuse University.

Important information:

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

5.7
Based on 673 reviews
Cleanliness: 4.34
Service: 6.81
Location: 7.35
Room Quality: 5.3
Amenities: 6.33
Value for Money: 5.29
Food and Beverage: 4.34
Overall Experience: 5.81
K
Kevin • family_with_children • ca
9
Perfect hotel and location for a one night stopover.
Pros:

Breakfast was decent - staff were friendly, beds were comfortable and room was clean.

Cons:

The hotel footprint is a bit difficult to navigate, it takes a bit to become familiar with (certainly not a deal breaker).

2026-07-18 • via Nuitee
J
Jamisun • couple • us
10
Had a great stay it was quiet,clean
Pros:

Clean and the staff is exceptional

2026-07-17 • via Nuitee
M
Michelle • couple • us
8
Nice but far from downtown to drive everyday
Pros:

Comfortable

Cons:

Location to downtown

2026-07-17 • via Nuitee
H
Houping • solo_traveller • us
2
Cons:

开始一天没有网络

2026-07-17 • via Nuitee
A
Adam • couple • us
1
Will never stay there again nothing on the description on your site was accurate at all
Pros:

Nothing much

Cons:

Room 217 smelled like old cigarettes there was a hole in the wall with open wire next to the bed behind end table found mouse shit on the floor next to it an counter… open the curtain to an old pool being used to store old mattresses and junk…. bathroom looked like someone pieced together with broke panels from another shower wall

2026-07-17 • via Nuitee
S
Steven • solo_traveller • us
1
Won’t be back
Pros:

Location

Cons:

Ac and fridge didn’t work

2026-07-16 • via Nuitee
A
Apitz • solo_traveller • us
7
Pros:

The location was good. Good continental breakfast with waffle-making facilities, plenty of bagels, bread, yogurt, cereals, even boiled eggs and good coffee ☕️

Cons:

Really nothing, it was good for staying a night

2026-07-14 • via Nuitee
S
Shannon • couple • ca
3
Cons:

The AC unit was extremely loud and barely kept the room cool at all. There was no toilet paper or holder for it. The wait to check in was very very long.

2026-07-13 • via Nuitee
E
Elizabeth • couple • us
6
Glad it was only for one night.
Pros:

The location.

Cons:

The outside of the building is a dump. I was afraid to go inside. The desk clerk said the rooms were all remodeled. I inspected the room. The room bad. It had a window to a pool/work area. The air condition never shut off even though we turned the temperature up. The fan was stuck on high. Couldn't turn the thing off. We froze. Mattress ok. Bathroom too small to take a shower. Toilet height was good. Still needs some works. It looks like the lobby is remodeled. The breakfast had no milk for cereal. It was poorly presented. Not enough stuff.

2026-07-13 • via Nuitee
D
Danielle • family_with_children • us
2
I would NOT recommend this property.
Pros:

The location

Cons:

The property was very dirty. It did not look like the pictures. Once we got our key card we went to the room after traveling all day to see the room was filled full of people’s belongings because that room was already in use. We had to wait for a new room to where the door lock was broke, the bathroom door didn’t shut, there wasn’t even a garbage can in the room and the ac unit in the room made a TERRIBLE noise.

2026-07-12 • via Nuitee
C
Curt • solo_traveller • us
7
Pros:

Location, breakfast

Cons:

Under repairs, dirty

2026-07-11 • via Nuitee
R
Robin • solo_traveller • us
7
Pros:

The location, cleanliness, staff were all pretty good.

Cons:

Many of the guests smoked near the door where my family and I entered and exited ( accessible entrance. Staff weren't able to enforce any non smoking policy. Also the key access was not working so the door was not secured.

2026-07-09 • via Nuitee
D
Daniel Robert • solo_traveller • it
7
2026-07-08 • via Nuitee
W
Willow • couple • us
3
You get what you pay for. The place felt like somewhere people might rent by the hour.
Pros:

The staff were friendly.

Cons:

The room had a strange smell that is indescribable. Many of the windows were covered with tarps, many door numbers were missing and had print pieces of paper tapped to them with the door number, and the rugs and common areas were very old and stained. The room looked to have been cleaned other than the inexplicable smell. You get what you pay for.

2026-07-06 • via Nuitee
M
Milton • solo_traveller • us
1
Decepcionante
Pros:

Nada

Cons:

Estaba muy sucia. El check in fue 3 horas más tarde, pues la habitación estaba sucia y no quisieron cambiarla hasta que se contacto con el manager

2026-07-05 • via Nuitee
Y
Yi • family_with_children • cn
10
2026-07-05 • via Nuitee
C
Colin • extended_group • au
5
The kind lady a breakfast was the only thing good about the place. She was very helpful.
Pros:

Nothing

Cons:

Everything

2026-07-02 • via Nuitee
Y
Yandon • couple • us
9
Relaxing
Pros:

Familiar. Close to where I wanted to be

Cons:

Na

2026-07-02 • via Nuitee
M
Marc • family_with_children • us
1
Pros:

Didn't stay, rooms dirty, bed sheets dirty, they didn't change the sheets just remade the beds.

Cons:

Will never stay at this hotel again.

2026-07-02 • via Nuitee
M
Mohammed • solo_traveller • us
3
2026-07-01 • via Nuitee