Embassy Suites By Hilton Asheville Downtown

Hotels
Embassy Suites Hotels
9.3 (450 reviews)
192 Haywood Street , Asheville , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Delicious breakfast
Great location
Comfortable beds
Cons:
No self parking
High valet charge
Poor bathroom lighting

Categories

Cleanliness
9.16
The room was clean and we had fun. Very clean and friendly staff.
Service
9.63
Thomas at the front desk was absolutely wonderful and incredibly helpful.
Location
9.17
Hotel was conveniently located downtown close to zip lining, hiking and the Biltmore House.
Room Quality
9.12
Comfortable rooms and beds.
Amenities
9.15
Pool was heated and the workout room was very nice.
Value for Money
9.11
Overall, it was a very enjoyable stay.
Food and Beverage
9.66
The cooked to order breakfast was delicious as well as the evening receptions which occurred daily.
Overall Experience
9.43
It’s clear he truly cares about creating a positive experience for guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-25 19:29

Property Description

Luxurious Accommodations
Embassy Suites By Hilton Asheville Downtown offers 4-star accommodations with modern amenities including air conditioning, flat-screen TVs, and free WiFi. Guests can enjoy the convenience of room service and a 24-hour front desk, ensuring a comfortable stay.

Delicious Dining Options
Start your day with a scrumptious breakfast offering buffet, à la carte, and American options. The hotel's restaurant provides a delightful culinary experience, while the terrace is perfect for enjoying a meal with a view.

Relaxation and Recreation
Unwind in the indoor swimming pool or stay active in the fitness centre. With hiking trails nearby, guests can explore the beauty of Asheville. Additionally, the business centre and vending machines add extra convenience to your stay.

Book your stay at Embassy Suites By Hilton Asheville Downtown for a memorable and enjoyable experience in Asheville.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.3
Based on 450 reviews
Cleanliness: 9.16
Service: 9.63
Location: 9.17
Room Quality: 9.12
Amenities: 9.15
Value for Money: 9.11
Food and Beverage: 9.66
Overall Experience: 9.43
L
Larry couple us
10
2026-02-13 via Nuitee
J
Jeanna couple us
10
Everything was top notch from check-in to check-out. We’d definitely stay here again if we visit the area.
Pros:

The room was super clean, bed was very comfortable, mountain view from our suite was phenomenal, breakfast buffet was AMAZING, complimentary drinks were a nice gesture, and the food offered by the rooftop restaurant was delicious!!

Cons:

I don’t like that it’s paid parking/valet parking only.

2026-02-13 via Nuitee
J
Jeffrey extended_group us
10
2026-02-12 via Nuitee
T
Terry couple us
10
2026-02-10 via Nuitee
L
Latalya couple us
9
2026-02-09 via Nuitee
C
Casey couple us
10
Pros:

Convenient location and friendly staff.

2026-02-08 via Nuitee
J
Jose extended_group us
10
2026-01-30 via Nuitee
T
Tanner family_with_children us
10
All in all it was great!
Pros:

Very nice property!! Very clean and the staff was professional and friendly.

Cons:

The room was pretty small for the 4 of us and our dog. I also didn’t like that you had to use the valet service. My husband forgot 1 item from the store and as soon as they parked our car he had to ask them to go back and get it.

2026-01-30 via Nuitee
C
Craig extended_group us
9
2026-01-30 via Nuitee
S
Sharisse couple us
10
2026-01-23 via Nuitee
D
Deena extended_group us
10
It was a great experience. It is very clean, good eating, and staff is great!
Pros:

The breakfast was one of the best I've had at a hotel. The restaurant Sopranos on the 7th floor was one I will return for. It was so good. Try the appetizers! The indoor pool was clean. The room was clean and a good size. We went shopping and once we came in for dinner, we didn't have to leave. I loved that!

Cons:

The only thing I didn't like was that you had to vale park. You didn't have a choice, but it was fine.

2026-01-22 via Nuitee
I
Iurii extended_group us
7
good hotel
Pros:

Good location, great staff.

Cons:

Who decided to add bright light to the HVAC control panel?

2026-01-21 via Nuitee
J
Jennie extended_group us
10
2026-01-20 via Nuitee
E
Elena couple us
7
Good overall
Pros:

Location was ok

Cons:

Breakfast could be much better for the rank and price of the hotel

2026-01-20 via Nuitee
D
David couple us
9
We would stay there again and highly recommend the Embassy Suits Asheville location!!!!!!
Pros:

The breakfasts at all of the Embassy Suits locations are excellent!!!!!!
The evening reception drinks are fine. I was very disappointed with the snack selections and the poor quantities each night while we were there compared to other Embassy Suites locations especial, remembering past years while I was traveling on business & vacations.
The "Soprana" staff, service, pizza and wine selections were excellent!!!!!!!! My suggestion would be to add pasta dishes to the menu and we would have eaten there more often.

Cons:

See above comments.

2026-01-20 via Nuitee
N
Nsumu extended_group us
9
EXCELLENT!!
Pros:

Love the property, the room, rooftop, happy hour, pool and being able to communicate with front desk via text!!

Cons:

That we had to use Valet because there were no other parking available nearby.

2026-01-20 via Nuitee
G
Geneva extended_group us
10
2026-01-19 via Nuitee
S
Sheila couple us
10
Just great! Perfect location in downtown Asheville.
Pros:

Exceptional service. We had a suite with a separate living room. The room was nice and clean; and all services were excellent. Breakfast met all our expectations for the Embassy Suites Hotel. This is my hotel anytime I'm in Asheville NC. I highly recommend this hotel Rating: 10

Cons:

change nothing.

2026-01-19 via Nuitee
A
Anthony couple us
10
Pros:

Everything was great

Cons:

N/a

2026-01-19 via Nuitee
J
Julissa family_with_children us
10
2026-01-19 via Nuitee