Embassy Suites By Hilton Asheville Downtown

Hotels
•
Embassy Suites Hotels
9.3 (502 reviews)
192 Haywood Street , Asheville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Delicious breakfast
Great location
Comfortable beds
Cons:
No self parking
High valet charge
Poor bathroom lighting

Categories

Cleanliness
9.16
The room was clean and we had fun. Very clean and friendly staff.
Service
9.63
Thomas at the front desk was absolutely wonderful and incredibly helpful.
Location
9.17
Hotel was conveniently located downtown close to zip lining, hiking and the Biltmore House.
Room Quality
9.12
Comfortable rooms and beds.
Amenities
9.15
Pool was heated and the workout room was very nice.
Value for Money
9.11
Overall, it was a very enjoyable stay.
Food and Beverage
9.66
The cooked to order breakfast was delicious as well as the evening receptions which occurred daily.
Overall Experience
9.43
It’s clear he truly cares about creating a positive experience for guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-25 19:29

Property Description

Luxurious Accommodations
Embassy Suites By Hilton Asheville Downtown offers 4-star accommodations with modern amenities including air conditioning, flat-screen TVs, and free WiFi. Guests can enjoy the convenience of room service and a 24-hour front desk, ensuring a comfortable stay.

Delicious Dining Options
Start your day with a scrumptious breakfast offering buffet, à la carte, and American options. The hotel's restaurant provides a delightful culinary experience, while the terrace is perfect for enjoying a meal with a view.

Relaxation and Recreation
Unwind in the indoor swimming pool or stay active in the fitness centre. With hiking trails nearby, guests can explore the beauty of Asheville. Additionally, the business centre and vending machines add extra convenience to your stay.

Book your stay at Embassy Suites By Hilton Asheville Downtown for a memorable and enjoyable experience in Asheville.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 25 per day.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.3
Based on 502 reviews
Cleanliness: 9.16
Service: 9.63
Location: 9.17
Room Quality: 9.12
Amenities: 9.15
Value for Money: 9.11
Food and Beverage: 9.66
Overall Experience: 9.43
G
Greene • solo_traveller • us
10
2026-05-24 • via Nuitee
M
MELISSA • couple • us
10
Great!
Pros:

Nice location

Cons:

N/a

2026-05-23 • via Nuitee
M
mary • couple • us
9
2026-05-20 • via Nuitee
K
Kellen • extended_group • us
10
Will stay here again next trip to Asheville
Pros:

Some from our group went to a downtown concert. A different subset the next day to the Biltmore. This location was convenient for everything. Very clean and very friendly staff.

2026-05-18 • via Nuitee
N
Nilles • family_with_children • us
7
2026-05-18 • via Nuitee
A
Anne • couple • us
10
2026-05-16 • via Nuitee
N
Noah • family_with_children • us
10
2026-05-16 • via Nuitee
R
Robin • family_with_children • us
8
Good
Pros:

Breakfast was great…many options but my favorite is the omelette.

Cons:

Bed mattress was not comfortable and the shower had hair on the wall when arrived.

2026-05-15 • via Nuitee
B
Barr • couple • us
10
2026-05-10 • via Nuitee
A
Ashley • couple • us
10
Best hotel I have ever stayed at
Pros:

Everything

Cons:

I didn’t dislike anything, everything was perfect

2026-05-10 • via Nuitee
P
Pamela • couple • us
10
2026-05-08 • via Nuitee
A
Anne • family_with_children • us
10
Wonderful- would stay again!
Pros:

Staff was extremely helpful and knowledgeable, common spaces and rooms were exceptionally clean

Cons:

Pool is indoors but not heated, no public parking you must valet for $30 dollars a night

2026-05-05 • via Nuitee
A
Alan • family_with_children • gb
9
Great value and modern/comfortable.
Pros:

Spacious, clean, modern room with a separate lounge and good value. Choice of places to eat.

Cons:

Had to get bags up to and from the room .

2026-05-05 • via Nuitee
C
Cylmara • couple • us
10
2026-05-04 • via Nuitee
A
Anderson • couple • us
10
2026-05-04 • via Nuitee
T
Tamara • couple • us
9
Very comfortable. Staff went above and beyond. Had an issue abs it was taken care of immediately.
Pros:

Brand new. Lovely property.

2026-05-04 • via Nuitee
C
Campbell • couple • us
7
Bartender manager with an attitude
Pros:

Excellent location, great food, extremely clean. 99% of the staff were friendly and very helpful.

Cons:

One of the bartenders (I believe the manager) was rude and demeaning. During the social on Thursday my girlfriend and I ordered two beers and I really didn't like the beer so I asked for an old fashioned and the manager bartender was rude andhe said I no I can't serve an Old fashioned because you have a beer. With No further explanation and just walked off and wouldn't explain why. I asked another bartender who nicely explained why. On Friday night I asked for a double Old fashioned and the same manager bartender Said he couldn't put two old fashions in a glass and was rude about it. He acted his ass if it was was below him to explain why. So I asked another nice bartender why.he stated that old had two shots and NC law states only Three shots can be served at one time. I had no idea how many shots were in an old fashioned. The nice bartender said he would ask his manager. The manager came over with a smug attitude, I told him I had no idea how many shots were in an old fashioned. He turned around and shook his head. That type of attitude is unacceptable for the prices i pay at that bar. Then the bartender manager want to want one of the hotel staff and pointed us out. Totally uncalled for. This was my girlfriend's and i's first drink that night. Because of this demeaning treatment by your staff I won't be back.

2026-05-01 • via Nuitee
J
John • couple • us
8
Great stay at a clean, comfortable, well located hotel, but it was a little high priced.
Pros:

Excellent hotel in a great location... The cleanliness was about a 8.5 out of 10 as some of the common areas needed a good coat of paint and refresh... The ONLY negative I can report is the price. I don't think this is a $400 per night hotel, that was a little much.

Cons:

The cost was the only negative... While a very nice hotel and a great location, it should be a little more reasonably priced. This hotel would be better suited as a $250 per night facility.

2026-04-23 • via Nuitee
N
Nicholas • family_with_children • us
10
2026-04-20 • via Nuitee
J
Juan Carlos • family_with_children • us
5
Good location and staff, but disorganization and poor room service practices brought the overall experience down—7/1
Pros:

The location was convenient, the facilities were well kept, and most of the staff were professional and courteous. The valet team and breakfast staff stood out—they were friendly, respectful, and genuinely made the experience better. Breakfast itself was good quality with a solid variety of options.

Cons:

There were a few issues that impacted the stay. Breakfast, while good, was very disorganized—the layout caused congestion, especially with the omelette station placed in the middle, creating long lines and making it difficult to move around. More concerning was the handling of room maintenance. Despite informing staff that we were staying, our room carpets were cleaned while occupied, leaving them damp without proper notice or consent. This created discomfort and concern about staying in the room afterward. Additionally, housekeeping was inconsistent—we had to repeatedly request basic service such as cleaning, restocking items, and making the bed. Early morning cleaning noise also disrupted rest, which defeats the purpose of staying in a hotel.

2026-04-14 • via Nuitee