Derby City Gaming & Hotel - A Churchill Downs Property

Hotels
9.3 (981 reviews)
4520 Poplar Level Road , Louisville , US

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and tidy rooms
Friendly staff
Great location
Cons:
Limited food options
No microwave in rooms
Inadequate heating blankets

Categories

Cleanliness
9.41
Guests consistently praised the cleanliness of the hotel and rooms.
Service
9.88
Front desk staff was noted for their exceptional hospitality.
Location
9.42
The hotel is in a great location for exploring Louisville, close to the airport.
Room Quality
9.37
Rooms were described as beautiful, spacious, and well-appointed.
Amenities
8.9
Basic amenities were available, though some guests mentioned minimal options for food.
Value for Money
9.36
Guests felt they received good value for the price considering the cleanliness and location.
Food and Beverage
8.41
Guests noted a need for better food choices and availability.
Overall Experience
9.68
Overall, guests had a very good experience with minor drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:28

Property Description

Luxurious Accommodation with Exciting Amenities

Unmatched Convenience and Service
Experience the convenience of a 24-hour front desk, free WiFi, and a concierge service at Derby City Gaming & Hotel. Enjoy the ease of free private parking and an ATM on-site.

Entertainment and Dining Options
Indulge in evening entertainment and savor delicious meals at the hotel's restaurant and bar. With a casino on the premises, the fun never stops.

Comfortable Rooms and Prime Location
Relax in air-conditioned rooms equipped with modern amenities. Located just a few kilometers from popular attractions like Louisville Mega Cavern and Louisville Zoo, our hotel is the perfect choice for your stay.

Book your stay at Derby City Gaming & Hotel - A Churchill Downs Property now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.3
Based on 981 reviews
Cleanliness: 9.41
Service: 9.88
Location: 9.42
Room Quality: 9.37
Amenities: 8.9
Value for Money: 9.36
Food and Beverage: 8.41
Overall Experience: 9.68
B
Bob • couple • us
8
This place would have been a 10 had it not been for the staff. Kinda rude and acted like they didn’t want to be there
Pros:

Location. Great clean rooms

Cons:

Not the friendliest of staff

2026-09-19 • via Nuitee
R
Rodney • solo_traveller • us
9
Good
Pros:

Convienience of casino

2026-09-18 • via Nuitee
H
Heather • couple • us
9
2026-09-18 • via Nuitee
O
Orlyn • couple • us
10
Awesome
2026-09-18 • via Nuitee
C
Catherine • couple • us
10
2026-09-17 • via Nuitee
C
Chriss • couple • us
10
Night of fun
Pros:

Very Clean! Beautiful rooms. Loved it !

Cons:

Loved it all

2026-09-16 • via Nuitee
J
Jamar • couple • us
10
2026-09-15 • via Nuitee
S
Shaterica • couple • us
10
2026-09-14 • via Nuitee
K
Kelly Clark • solo_traveller • us
10
2026-09-10 • via Nuitee
K
Kim • couple • us
9
Great place to stay for a stopover or for a couple of days to play in the casino.
Pros:

The hotel staff were very professional and friendly. The grounds to the hotel were very pretty and clean. Reminded me of the horse farms from my ole Kentucky home. Enjoyed the non-smoking casino very much. That is why we picked this hotel was because of the casino and it was close to the airport and my family that we went to visit.

Cons:

Did not get clean towels on the second day we stayed there in the king suite. For the nightly cost of this room, I would have expected the room to be cleaned and fresh towels each day we stayed there. There was not much to be desired outside of the property area. The city needs to do some improvements that are more desirable outside the hotel property.

2026-09-07 • via Nuitee
C
Crosby • couple • us
10
Really enjoyed the room size and cleanness
2026-09-05 • via Nuitee
A
Amelia • couple • us
9
2026-09-04 • via Nuitee
W
West • extended_group • us
8
2026-09-03 • via Nuitee
C
Christina • couple • us
4
2026-09-02 • via Nuitee
J
joseph • couple • us
3
Great value if you are ok with bad service and no amenities!!
Pros:

The rooms were nice

Cons:

Everything else:
- horrid staff! Rude or oblivious and no help! Cared only about talking with each other
-zero facilities!! No pool, fitness, anything!! No breakfast
-restaurants not open or don’t open til 830am! No one informed about this! So all you get is a shitty coffee machine in the lobby.
-in addition to above, there is nothing remotely close to the hotel to go to for food or drink! Basically you’re in a ghetto of land!
- casino is trash with nothing but old games and no service!

2026-09-01 • via Nuitee
A
Ayndrew • couple • us
6
2026-08-31 • via Nuitee
G
Gina • extended_group • us
10
2026-08-31 • via Nuitee
A
Abrena • couple • us
10
2026-08-28 • via Nuitee
K
Kamarr • solo_traveller • us
10
Pros:

The hotel was exceptionally clean

Cons:

A lot of traffic at the hotel

2026-08-27 • via Nuitee
H
Hubbard • couple • us
10
2026-08-27 • via Nuitee