SpringHill Suites by Marriott New York Queens

Hotels
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SpringHill Suites
8.2 (313 reviews)
38-39 9TH STREET BUILDING B, Long Island City, New York, 11101 , Long Island City , US
1-9293492500

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Facilities

Free breakfast
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Luggage storage
Elevator
ATM/banking
Television in common areas
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Great room quality
Good amenities
Satisfactory food and beverage options
Positive overall experience
Cons:
Noisy environment
Safety concerns regarding location
Issues with service encounters
Breakfast chaos
Some cleanliness issues cited

Categories

Cleanliness
8.05
Multiple mentions of clean rooms but some negative comments related to noise and cleanliness in some reviews.
Service
8.55
Positive comments on staff helpfulness and customer service, though there were a few complaints about specific interactions.
Location
7.55
Comments indicate the location can feel unsafe, especially for single female tourists, but some felt fine.
Room Quality
8.55
Several reviews praised room quality, spaciousness, and comfort, despite some issues.
Amenities
8.05
Good amenities noted but breakfast area issues highlighted.
Value for Money
8.55
General satisfaction is indicated, but some reviews suggest expectations were not met all the time.
Food and Beverage
8.05
Breakfast options were praised, though chaotic at times.
Overall Experience
8.25
Overall good experience reported, despite some concerns about location safety.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:34

Property Description

Experience the vibrant energy of Long Island City at our exceptional hotel, where comfort meets convenience.

Complimentary Amenities
Start your mornings right with a delicious buffet breakfast served daily, along with complimentary wireless internet to keep you connected throughout your stay. Relax in our welcoming common area with a TV, perfect for unwinding after a day of adventure.

Modern Guestrooms
Our 270 stylishly decorated guestrooms feature LCD televisions and digital programming for your entertainment. With conveniences like laptop-compatible safes, desks, and free local calls, you'll find everything you need for a productive and restful stay.

Prime Location
Ideally situated, our hotel places you within minutes of iconic attractions such as Central Park, the Empire State Building, and the renowned 5th Avenue. Explore the rich culture and landmarks of New York City with ease.

Ready to experience unforgettable hospitality? Book your stay with us today!

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.2
Based on 313 reviews
Cleanliness: 8.05
Service: 8.55
Location: 7.55
Room Quality: 8.55
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.25
D
Douglas
6
Pros:

Room clenliness was immaculate. Bed was very comfortable. View of downtown NYC obstructed by large industrial building with several tall smokestacks. Front desk ran out of room keys, so security guard had to open my room. How could they possibly not have enough room keys?

2025-10-12 • via Nuitee
E
Eva Noemi
10
Pros:

nice

2025-10-12 • via Nuitee
M
Magdalena • partner
6
Pros:

I will never stay at this hotel again there’s no parking and paid for valet parking they told it would be $45 the night and charge it to my room and they I was charged $60 try to call the hotel to ask still no response really bad customer service

2025-10-11 • via Nuitee
D
Debraj
10
Pros:

Great location to time square

2025-10-10 • via Nuitee
J
Jennessa • partner
6
Pros:

Sketchy area to walk, clean room but small. 4 night stay and only came to clean/ restock room once. Very cramped check in area & slow with minimal workers. Was able to leave bags to tour NYC bc they were unable to get us in earlier than 3PM. Lots of contraction around. Nice view of the city. 10 min walk to subway.

2025-10-09 • via Nuitee
S
Suchaphat
10
Pros:

Good

2025-10-09 • via Nuitee
J
Joel
8
Pros:

The hotel only has 3 elevators which made it extremely difficult to get a ride. No stair access to the main lobby, both stairs exited to the exterior of the building.

2025-10-08 • via Nuitee
J
Jully
8
Pros:

Amazing comfort stay. Just for 1 night I had everything with an amazing experience.

2025-10-08 • via Nuitee
E
Elisa • friends
10
Pros:

Great Breakfast buffet , very nice and comfortable.

2025-10-08 • via Nuitee
S
stefan • partner
8
Pros:

Good to have parking on site altough it should be included in the price of the room. Shame I couldn't get the Marriot points!!

2025-10-06 • via Nuitee
J
John
6
Pros:

Breakfast was extremely busy. Waiting 10+ minutes in a line to get some scraps was a big disappointment.

2025-10-06 • via Nuitee
L
Lynn • family_with_children
10
Pros:

Cool area in Queens Bridge. I highly recommend

2025-10-04 • via Nuitee
B
Brandon • family_with_children
10
Pros:

Hotel staff could not have been nicer and easier for work with. Hotel was fabulous. The area around the hotel was a little sketchy but we didn't have any issues. I would stay here again.

2025-10-04 • via Nuitee
A
Anelia
8
Pros:

No shopping options.

2025-10-03 • via Nuitee
D
Danielle • family
10
Pros:

Clean hotel with a subway to Manhattan located less than a half mile walk away. Located near a housing complex, with many local bodegas on the walk to the subway. We found ourselves stopping daily at one specific one for food. (The Philly steak is amazing!) 12th Street Gourmet Deli. There were always people hanging around outside but they didn’t interact with anyone.

2025-10-02 • via Nuitee
L
LaTonya • family
8
Pros:

The front desk staff was a mix of professional, unhelpful and rude and unprofessional. The valet parking people were pretty great, but for the price they should be the rooms were decent clean. The lighting situation was not that great. The lighting could definitely be better, especially over the desk area, where people may work.

2025-10-02 • via Nuitee
H
Helen
8
Pros:

The room was clean. The staff was amazing.

2025-10-01 • via Nuitee
E
Editha • family
8
Pros:

Rooms were well maintained and always cleaned up. Staff friendly. Breakfast good.

2025-09-30 • via Nuitee
S
Shiva • friends
6
Pros:

The only problem was unsafe place. I was kind of scared walking out

2025-09-30 • via Nuitee
D
David
2
Pros:

I didn’t stay because you switched locations from Manhattan where I was looking. I have never received the email from the chat about a refund. I will call my bank to charge back the account.

2025-09-30 • via Nuitee