SpringHill Suites by Marriott New York Queens

Hotels
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SpringHill Suites
8.2 (313 reviews)
38-39 9TH STREET BUILDING B, Long Island City, New York, 11101 , Long Island City , US
1-9293492500

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Facilities

Free breakfast
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
Free WiFi
24-hour front desk
Luggage storage
Elevator
ATM/banking
Television in common areas
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Great room quality
Good amenities
Satisfactory food and beverage options
Positive overall experience
Cons:
Noisy environment
Safety concerns regarding location
Issues with service encounters
Breakfast chaos
Some cleanliness issues cited

Categories

Cleanliness
8.05
Multiple mentions of clean rooms but some negative comments related to noise and cleanliness in some reviews.
Service
8.55
Positive comments on staff helpfulness and customer service, though there were a few complaints about specific interactions.
Location
7.55
Comments indicate the location can feel unsafe, especially for single female tourists, but some felt fine.
Room Quality
8.55
Several reviews praised room quality, spaciousness, and comfort, despite some issues.
Amenities
8.05
Good amenities noted but breakfast area issues highlighted.
Value for Money
8.55
General satisfaction is indicated, but some reviews suggest expectations were not met all the time.
Food and Beverage
8.05
Breakfast options were praised, though chaotic at times.
Overall Experience
8.25
Overall good experience reported, despite some concerns about location safety.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:34

Property Description

Experience the vibrant energy of Long Island City at our exceptional hotel, where comfort meets convenience.

Complimentary Amenities
Start your mornings right with a delicious buffet breakfast served daily, along with complimentary wireless internet to keep you connected throughout your stay. Relax in our welcoming common area with a TV, perfect for unwinding after a day of adventure.

Modern Guestrooms
Our 270 stylishly decorated guestrooms feature LCD televisions and digital programming for your entertainment. With conveniences like laptop-compatible safes, desks, and free local calls, you'll find everything you need for a productive and restful stay.

Prime Location
Ideally situated, our hotel places you within minutes of iconic attractions such as Central Park, the Empire State Building, and the renowned 5th Avenue. Explore the rich culture and landmarks of New York City with ease.

Ready to experience unforgettable hospitality? Book your stay with us today!

Important information:

  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    LGBTQ friendly

See all policies

Location

Guest Reviews

8.2
Based on 313 reviews
Cleanliness: 8.05
Service: 8.55
Location: 7.55
Room Quality: 8.55
Amenities: 8.05
Value for Money: 8.55
Food and Beverage: 8.05
Overall Experience: 8.25
D
Dora • extended_group • gh
8
It was exciting.
Pros:

Breakfast was delicious with a wide variety of options.

Cons:

The promised refund of USD100 taken from our account at check-in has not been received.

2026-06-06 • via Nuitee
P
Patricia • family_with_children • us
8
I don't think I want to stay there again
Pros:

The breakfast was good coffee was very good

Cons:

When ask for a room on the top floor I should at least had the room on the 9th floor they have my son instead of the one they have me on the 8th floor.

2026-06-06 • via Nuitee
D
Daria • solo_traveller • de
10
Pros:

Dobra opieka pracowników.
Obsługa na wysokim poziomie.
Bardzo mili i pomocni.

2026-06-06 • via Nuitee
T
Timothy • couple • us
10
2026-06-06 • via Nuitee
K
Kamal • family_with_children • bd
4
I asked for towel, reception told me that I would rcv in 15 mins, I waited an hour and again I went down to reception. A
Pros:

Nothing attracted me

Cons:

Problem with the lifts, behaviour of reception.

2026-06-05 • via Nuitee
J
Jana • couple • de
8
Es hat uns gefallen.
Pros:

Die Lage ist gut aber eben auch in Queens. Man ist schnell mit der Bahn in Manhattan und an den wichtigsten Sehenswürdigkeiten. Frühstück war für amerikanische Verhältnisse gut und das Personal sehr nett. Zimmer waren ordentlich, sauber und comfortabel.

Cons:

Zimmer sind recht hellhörig

2026-06-04 • via Nuitee
M
Muhammad • family_with_children • pk
9
It was a pleasant stay, staff was very friendly, helpful and forthcoming
Pros:

Cleanliness was good and Staff was very helpful

Cons:

Everything was fine

2026-06-04 • via Nuitee
J
Jasmine • couple • us
1
Cons:

No parking lots valet too expensive, staff are rude

2026-06-04 • via Nuitee
B
Bruno • family_with_children • br
9
Pros:

It was a pleasant stay! The staff were really courteous and willing to help,

Cons:

Breakfast's capability was not enough to manage the quantity of guests in space and food refueling.

2026-06-03 • via Nuitee
N
Nelson • solo_traveller • us
10
Pros:

8

Cons:

Pay parking in the hotel. .

2026-06-02 • via Nuitee
M
Miarecki • solo_traveller • pl
8
Pros:

Miły personel, duże pokoje, telewizor z dostępem do streamingu

Cons:

Śniadania monotonne, i niezbyt smaczne

2026-06-02 • via Nuitee
K
Katherine • family_with_children • cr
8
Satisfactoria
Pros:

Todo estuvo muy bien, el desayuno muy bien.

Cons:

Tengo algunos problemas de espalda y brazos, por lo que las camas tan suaves no son buenas para mí, pero mi esposo y mi hijo sí las disfrutaron. Nos preocupaba un poco llegar al alojamiento, ya que el vecindario puede no parecer seguro.

2026-06-02 • via Nuitee
S
Strickland • family_with_children • us
6
The carpet is old and needs to be replaced badly. The location is in a bad area in Queens.
Pros:

The selection was very good.

Cons:

The breakfast area was very crowded and had to wait for tables.

2026-06-02 • via Nuitee
F
frederique • family_with_children • fr
9
Séjour très agréable personnel au top
Pros:

Le personnel est très gentil. L’hôtel est très agréable très propre café et Popcorn. À disposition le soir. Très agréable.

Cons:

Les alentours de l’hôtel

2026-06-02 • via Nuitee
H
Hanane • solo_traveller • us
7
2026-06-02 • via Nuitee
A
Alex • family_with_children • ec
9
Increible lugar para hospedarte en New York
Pros:

El desayuno es excelente, pero el wifi te cobran, por lo demás el lugar es tranquilo muy seguro, puedes incluso llegar de madrugada o a altas horas de la noche y la seguridad es muy buena

Cons:

que te cobren por el uso del wifi, que no acepten pago con dinero en efectivo, ya que todo es con tarjeta

2026-06-02 • via Nuitee
T
Timothy • solo_traveller • gb
8
Good Queens location for access to Manhattan
Pros:

Great views of Manhattan. Good location to walk onto Roosevelt Island and ride The Tram

Cons:

A bit of a walk from nearest subway stations. No yellow cabs around. Recommend Uber if you have heavy luggage.

2026-06-01 • via Nuitee
E
Emilie • couple • fr
10
Allez y les yeux fermes
Pros:

La propreté
La gentillesse
Métro à 450 m

Cons:

Rooftop non accessible

2026-06-01 • via Nuitee
M
Mohammed Ali • family_with_children • ma
6
2026-06-01 • via Nuitee
Özkan • couple • tr
7
Yüzde 70 iyiydi
Pros:

-Ücretsiz su ve kahve stantları olması
-Metroya 9dk ulaşma
-Resepsiyonun ilgisi
-Erken Check-in olmamasına rağmen valizleri kabul etmeleri.
-Odanın büyüklüğü ve buzdolabı falan iyiydi.

Cons:

-Kahvaltı kötüydü. Domates ve salatalık bile koymamışlar.
-Metro ile otel arasında sıkıntılı tipler bulunuyordu fakat olumsuz bir şey yaşanmadı.

2026-06-01 • via Nuitee