Hotel Amari

Hotels
6.8 (959 reviews)
635 Sutter Street , San Francisco , us

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Business center
Heating
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Rude staff
Maintenance issues
Missing amenities

Categories

Cleanliness
6.38
The hotel was clean overall, but there were reports of maintenance issues.
Service
7.85
Some staff were friendly and helpful, but there were complaints about rudeness.
Location
8.89
Great location with easy access to various attractions.
Room Quality
6.34
Rooms noted as small and in need of maintenance; some amenities were missing.
Amenities
5.87
Lacked several basic amenities like hair dryers and reliable Wi-Fi.
Value for Money
6.83
Moderate value given the pricing for the location despite some drawbacks.
Food and Beverage
5.38
No meal options or breakfast service mentioned.
Overall Experience
6.85
Mixed experiences; location and staff were good, but many issues were reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:23

Property Description

Centrally Located in Union Square
This charming hotel, Hotel Amari, is a stone's throw away from the vibrant Union Square in San Francisco, offering convenience to top attractions and entertainment options.

British Pub and Victorian-Style Rooms
Indulge in the cozy ambiance of the traditional British pub and restaurant on-site, and retreat to your elegant Victorian-style guest room equipped with modern amenities for a comfortable stay.

Business Center and Tour Desk
Stay productive with free WiFi, work desk, and business center access, or unwind at the workout area. Explore the city hassle-free with the tour desk's local insights.

Experience the best of San Francisco at Hotel Amari. Book now for an unforgettable stay!

Important information:

Please note: You must be 18 years old or older to check-in to Hotel Amari.

Please note: Private parking is possible at a location nearby (reservation is not needed). Please call the property for current prices and information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.8
Based on 959 reviews
Cleanliness: 6.38
Service: 7.85
Location: 8.89
Room Quality: 6.34
Amenities: 5.87
Value for Money: 6.83
Food and Beverage: 5.38
Overall Experience: 6.85
W
wenxing • family_with_children • cn
9
2026-08-28 • via Nuitee
V
Victoria • couple • us
6
Recomendable
Pros:

La ubicación era perfecta, muy cerca del centro y del tranvía turístico. Tiene convenio con un parking, que no es barato, pero tiene vigilancia 24 horas, por lo que lo hace perfecto. Destacaría la atención de Marry.

Cons:

La habitación es un poco pequeña, porque la cama es muy grande. Quizá en el pasado con las camas más pequeñas, la habitación quedaba más holgada...

2026-08-26 • via Nuitee
D
Dmitry • solo_traveller • us
10
2026-08-25 • via Nuitee
W
Wei • couple • hk
3
The worst hotel I ever stayed .
Pros:

Terrible experience

Cons:

The staff are very impolite and not efficient

2026-08-24 • via Nuitee
V
Vanessa • couple • us
1
Terrible experience. We want a refund.
Pros:

I didn’t like this property. I’m still waiting to hear back from our complaints.

Cons:

No AC, we weren’t told they had fans, pillows hurt our necks the next morning, water was brown/yellow and we were unable to cancel or get a refund.

2026-08-24 • via Nuitee
C
Col28 • solo_traveller • gb
10
Pros:

Friendly Staff and Service. Will definitely stay here again. Thank you.

Cons:

Can't think of anything.

2026-08-23 • via Nuitee
M
Monan • solo_traveller • us
6
Pros:

Location location. The reason the hotel is cheap is because you're supposed to pay for parking through the city at $55 a night, so you need to add that to your stay

Cons:

When I left my room, I put a do not disturb sign on the door, came back 30 minutes later and my do not disturb sign was on my bed. With no explanation. Also, family members or any kind of guess or not welcome

2026-08-23 • via Nuitee
G
Greg • family_with_children • us
7
2026-08-21 • via Nuitee
E
ERIKA • family_with_children • it
8
Pros:

Posizione super

Cons:

Un po old style

2026-08-19 • via Nuitee
J
Jaimes • couple • us
1
Cons:

Me cobraron doble el alojamiento por que me dijeron que no paso la tarjeta y si se hizo el pago, pague dos veces

2026-08-18 • via Nuitee
B
Bonni • family_with_children • us
7
It was nice, staff was very friendly they had our rooms ready an hour early which was helpful.
Pros:

The location was great. Walking distance to SF playhouse

Cons:

Room had a very strong smell of cleaner and the elevator was not working on our check out day

2026-08-17 • via Nuitee
M
Murat • couple • kz
7
2026-08-17 • via Nuitee
Z
Zory • couple • us
1
2026-08-17 • via Nuitee
R
Robert • solo_traveller • us
10
Pros:

Everything

Cons:

All great

2026-08-16 • via Nuitee
C
Cristoper • solo_traveller • us
5
2026-08-15 • via Nuitee
K
Kayla • solo_traveller • us
8
Good location and room for price.
Pros:

Good location. Secure lobby. Good for single traveler.

Cons:

Room did get warm, but fan was provided.

2026-08-14 • via Nuitee
M
Maria • family_with_children • us
3
Pros:

Next to Chinatown

Cons:

No air conditioning

2026-08-13 • via Nuitee
E
Evelyn • couple • us
4
The place looks nice on the ourside but very disappointing when you get inside.
Cons:

No air con, only electric fan,
too stuffy in room i got allergies .
No microwave i need to heat my food every now and then due to medical condition.
There is a $250 deposit
You cannot bring someone in your room just to chat and is not going to sleep there.

2026-08-13 • via Nuitee
N
Nadiia • family_with_children • us
4
Мы забронировали две ночи и с первой минуты как мы переступили порог номера мне хотелось от туда збежать. Но при отмене
Pros:

Расположение, наверное это единственный плюс.

Cons:

Запах в номере, хотя и номер для не курящих. Есть подозрение что это затягивало по старой вентиляции и эти запахи впитали обои в ванной комнате. Также плесень в ванной комнате. Отсутствие современной вентиляции.

2026-08-12 • via Nuitee
M
Maria Teresa • family_with_children • es
7
…
Pros:

Situació.

Cons:

No netegen l’habitació tots els dies.

2026-08-12 • via Nuitee