Residence Inn by Marriott New York Queens

Hotels
Residence Inn
7.9 (1392 reviews)
38-39 9th Street , Queens , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Overall comfortable stay
Cons:
Unwelcoming service
Inconvenient breakfast times
Hot water issues

Categories

Cleanliness
8.1
Rooms were reported as clean and well-maintained.
Service
7.6
Mixed feedback on service; some found staff unwelcoming.
Location
8.6
Great location close to metro and strategic for city exploration.
Room Quality
8.1
Generally comfortable rooms, but some beds were noted as uncomfortable.
Amenities
7.6
Limited amenities; issues with hot water availability noted.
Value for Money
7.6
Good price-quality ratio; some guests felt costs were high.
Food and Beverage
7.6
Breakfast quality mentioned as needing improvement, but generally satisfactory.
Overall Experience
8
Mixed reviews overall, but many positive aspects were highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:09

Property Description

Prime Location in Queens
Residence Inn by Marriott New York Queens offers a prime location in the heart of Queens, with popular attractions like St Patrick's Cathedral and Central Park just a short distance away.

Modern Amenities
Experience comfort and convenience in our well-equipped rooms featuring air conditioning, kitchen facilities, and flat-screen TVs. Enjoy city views from selected rooms and make use of amenities like the gym and business center.

Exceptional Service
Our dedicated staff, fluent in English and Spanish, are available 24/7 to ensure your stay is seamless. Don't miss out on exploring nearby landmarks such as the Museum of Modern Art and Grand Central Station.

Ready to experience the best of Queens? Book your stay at Residence Inn by Marriott New York Queens now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Location

Guest Reviews

7.9
Based on 1392 reviews
Cleanliness: 8.1
Service: 7.6
Location: 8.6
Room Quality: 8.1
Amenities: 7.6
Value for Money: 7.6
Food and Beverage: 7.6
Overall Experience: 8
V
Valantis extended_group gr
10
2026-08-08 via Nuitee
C
Cassya Marques solo_traveller br
10
2026-08-07 via Nuitee
S
SAMANTA solo_traveller it
7
Pros:

Navetta per la stazione della metropolitana.

Cons:

Niente. Tutto ok.

2026-08-07 via Nuitee
S
Sumera solo_traveller bh
10
Pros:

Over all hotel ambience studio was good.bed was comfortable. STAFF IS VERY GOOD AND COPERATIVE.

2026-08-06 via Nuitee
M
Magdalena solo_traveller pl
8
Pros:

The room was clean and spacious. The staff was very kind and helpful.

Cons:

Elevators were always crowded in the morning and evening. The mattresses were not very comfortable. The blinders didn't work.

2026-08-05 via Nuitee
S
SAMUEL family_with_children gp
8
Hotel bien placé et confortable mais très bruyant
Pros:

Chambre confirtable

Cons:

Hotel et zone très bryant

2026-08-05 via Nuitee
N
Natalia solo_traveller co
9
Would repeat for sure when in NYC
Pros:

The location was good. 5 blocks to subway station and shuttle service from the hotel was very convenient! Staff were friendly and helpful! Jason and Angie in the breakfast were the best! The main bed in the room was very comfortable! Pop corn in the lobby was a nice touch! We loved them! We were able to see a little of Manhattan from our room window. The price - quality relation exceeded all our expectations! Easy to get there from JFK using public transport system.

Cons:

The sofa cama was not very comfortable for a grown up. However, for my children was a very good option!

2026-08-04 via Nuitee
P
Petr extended_group cz
4
Unfortunately, I can't recommend this hotel.
Pros:

The location is quite good, and the breakfast is pretty much what you'd expect from a typical American hotel. You definitely won't leave hungry. 🙂

Cons:

We chose this hotel mainly because of its attractive price and decent rating on Booking.com. We booked a room for three people.

Check-in at the front desk was smooth, but the room was only prepared for two guests. We had to unfold the sofa bed and make it ourselves. That's quite unusual for a hotel in this category... but okay, we managed.

The main bed was comfortable, but the sofa bed was a disaster. It was completely worn out, with springs sticking out in places, and sleeping on it was really uncomfortable. It might be acceptable as an emergency bed for one night, but we had to sleep on it for three nights! I never expected something like this from a Marriott property. The whole "set up and make your own bed" approach was surprising as well.

Breakfast was good. It was a bit crowded and there wasn't much seating, but we had been informed about that in advance, so it wasn't really an issue.

The bar didn't have any draft beer, only bottled beer, but the staff were very friendly and welcoming.

Getting to the city centre was easy enough. The only downside was the walk to the subway, especially at night. There was an unbelievable amount of rubbish on the streets, a bad smell, groups of homeless people, and we even saw rats. We never felt unsafe, but the walk to the subway definitely wasn't pleasant, even during the day. Maybe that's just normal for this part of Queens—I honestly don't know.
We probably won't stay at this hotel again. We expected a better overall experience.

2026-08-03 via Nuitee
O
Oleksandr family_with_children fr
6
2026-08-03 via Nuitee
D
Dominika extended_group us
7
Pros:

Overall, I had a good stay. The room was big and comfortable, had AC, and was cleaned almost every day. Fresh towels were provided regularly, which I appreciated. I was allowed to check in early on my first day, as I arrived very early in the morning so I really appreciate it. The location was good, with a metro station just a short walk away, making it easy to get around the city. The staff was exceptionally nice, friendly and super helpful.

Cons:

The biggest downside for me was the breakfast. The food quality left a lot to be desired. However, this seems to be fairly common for hotels in this price range, so I wasn’t expecting much.
The neighborhood didn’t always feel safe and wasn’t very comfortable to walk around.

2026-08-02 via Nuitee
E
Esteban extended_group co
8
Pros:

Las instalaciones

Cons:

El sector

2026-08-02 via Nuitee
A
Alexander family_with_children us
10
2026-08-02 via Nuitee
Y
Yessica couple us
1
2026-08-02 via Nuitee
W
Wei family_with_children cn
7
2026-07-24 via Nuitee
C
Cristian extended_group nl
8
Nice building, easily connected to Manhattan
Pros:

Location is good an easily connected to Manhattan by subway

Cons:

Breakfast is included but the American way only; do not expect à la carte

2026-07-24 via Nuitee
A
Audrey couple ae
9
Pros:

clean

Cons:

there were 2 impolite staff

2026-07-23 via Nuitee
A
Alastair couple gb
10
2026-07-23 via Nuitee
S
silva solo_traveller us
7
2026-07-23 via Nuitee
M
Michel extended_group do
10
2026-07-21 via Nuitee
B
Brittney family_with_children us
10
2026-07-21 via Nuitee