WoodSpring Suites Ashland - Richmond North

Made reservations when I got there they already gave my room to someone else

Pretty noisy.

Girl at front desk didn’t seem to know what she was doing. Insisted on charging me a fee for my service dog - She said “anything with hair” (which isn’t legal in VA). I basically had no choice, as they would charge me for the room anyway if I walked out, and I’d have no place to stay.
Toilet ran constantly, thermostat didn’t work at all so it got really hot in the room, there was NO breakfast (advertised as free breakfast)
I didn’t get any sleep, left around 5:00am, there wasn’t even coffee when I left.

The bed was nomore than a spring cot. And the smell was horrible on the pillows like if someone else slept on them. There was no soap, shampoo... nothing. And all the yelling from the people that are there, which it looks like they may live there. Idk but I was very disappointed.

Pets were allowed in any room. Dead bolt wouldn't engage with the slot in door frame. I could only use the secondary locking unit. Had to request technical support accessing my room Wi-fi.

There was no soap supplied in the bathroom, and the shower sprayed stray water to the side and made the floor wet beyond the bath mat. The in-suite kitchen had absolutely no kitchen items - completely empty. The toilet did not function, as in, it did not seem to be properly plumbed. No water came into the tank from the spigot at the base. Yes I checked, it was on and open. And the tank was bone dry, like it was never hooked up to a water source to begin with.

Unauthorized Charges and Unprofessional Conduct – Avoid This Hotel at All Costs!!!
I recently stayed at WoodSping Suites Ashland, VA and was extremely disappointed by the hotel's handling of my checkout and billing. While the room itself was adequate during our stay, the experience was ruined by two unauthorized charges to my credit card after we checked out, combined with shockingly poor customer service.
One day after departure, a $1.53 charge appeared on my card with no explanation. This was followed by a $250 "smoking charge." I have not smoked in over 36 years and did not smoke in the room or anywhere on the property. There was zero evidence of smoking, and no one contacted me during or immediately after my stay to discuss any concerns.
When I called the hotel directly to resolve this, the manager was confrontational, repeatedly talked over me, refused to provide any explanation for either charge, other than stating that I smoked in the room and ultimately hung up on me. I raised my voice and was getting very irritated because I was simply asking for clarification, but she became irritated when I pressed for answers, said "You'll have to contact Choice Hotels corporate office." and then hung up on me. I did escalated the matter by filing a formal complaint with the corporate office and disputing both charges with my credit card company, which I also cancelled for security.
This feels like a blatant attempt to extract extra fees from guests with no legitimate basis. The lack of professionalism, transparency, and basic customer respect is unacceptable. I strongly recommend travelers look elsewhere and protect themselves by documenting everything and monitoring their statements closely.
I will be pursuing this matter further until the charges are reversed. Potential guests deserve better.