WoodSpring Suites Libertyville - Chicago

Nothing

Check in ...went to the front desk an ask for towels,lady sad no towels.20 minutes later she try to come in the room but I had the safe lock on.she call the room an said we could have towels
😳

The room was clean

Location. Polite staff.

Price

The bathroom was newly redone, and the shower had amazing pressure

Very bad

Nothing

The staff is very welcoming and makes sure that they exceed expectations and go above and beyond

Clean and comfortable room. They forgot to put the shower curtains and back that in my room and the lobby closes at 9:30?? I had to wait until the next day to get those things so I could shower

I didn't realize going into this that the property was completely self service, no room cleaning, no towel exchange, no linens, unless you are there for over two weeks. One front desk staff member was friendly, however the rest just seem inconvenienced by everyone.

The floor to our room was dirty enough that when you would get out of the shower, your feet were already visibly dirty again by the time you walked from the shower to the vanity area. I brought this up requesting the floor be cleaned, and I was advised that I would have to pay to have the floor cleaned. Same issue with the towels, 2 towels only go so far. If I wanted to have them exchanged, it would be a fee. If I wanted to exchange linens and make my own bed after 3 nights there, it would be a fee.

The place smells absolutely terrible. I can't stress this enough. As soon as you go thru the lobby (which smells fine), the smell hits you like a ton of bricks. All of our clothes got washed when we got home, clean or dirty, as the smell of that place was absolutely disgusting.

The bed's were uncomfortable to say the least. I've never seen such cheapness with a hotel before. They didn't have bed springs, it was just a metal frame and a mattress. Needless to say, it doesn't really work well like that.

No bathroom soap, one roll of Scott one-ply toilet paper, two towels, and one floor mat. Anything else, you have to pay for.

The rate was more than hotels in the area that are actually hotels, go there.

Clean, quiet (withe exception of traffic noise), and the shower was like a fire hose. Sheets were fresh and clean, pillows plush and plump.

I could not find the phone in the lobby for after hours check-in, because there was no phone in the lobby. It was in the vestibule, which was dark so I overlooked it. Had to call the property on my cell phone for someone to check me in. Very frustrating after a long day of travel.
Also, I didn't notice until the morning after but there were old looking dried blood spots on the pillowcase I slept on that did not come from my body.

The place was clean and the staff were all nice and friendly and helpful. My only issue was a lack of locations to sit outside of the building. A bench or two would help. Thanks!