Holiday Inn Express & Suites Muskegon - Grand Haven by IHG

Hotels
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Holiday Inn Express
7.8 (229 reviews)
NB1744 Patriot Drive , Muskegon , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location near restaurants, stores and attractions
Property and rooms frequently described as clean
Many mentions of friendly or amazing staff
Comfortable beds and good bedroom storage
Rooms described as large and modern
Cons:
Persistent breakfast and F&B problems (limited options, items cold/overcooked, machines out of order)
Slow check-in and staffing shortages affecting service and breakfast
Facilities outages (coffee machines, pancake maker, pool/hot tub, elevators)
Occasional housekeeping lapses (missing sheets/towels, room not serviced)
Perception of poor value for money and some pricing complaints
Goose droppings in parking/sidewalks reported

Categories

Cleanliness
9.5
Generally reported as clean (multiple guests said rooms and property were clean), though a few incidents were noted (room not cleaned during multi-day stay, and goose droppings in parking/sidewalks).
Service
7.2
Mixed: several reports of slow check-in, staffing shortages and limited housekeeping/towel service, but other guests described staff as friendly and even amazing in individual cases.
Location
10
Consistently praised for convenience and proximity to restaurants, stores and attractions (e.g., Michigan Adventure); one guest clarified it is in a shopping mall rather than lakeside.
Room Quality
9
Rooms described as large, modern, with good storage and comfortable beds; some issues reported such as a squeaky mattress, a bathroom door that didn't close, and missing in-room coffee in at least one stay.
Amenities
6.2
Frequent operational problems: coffee machines, pancake maker, pool/hot tub and elevators reported 'out of service' at times; limited pool access reported and guests had to seek towels or experienced outages.
Value for Money
6.8
Several guests felt the price did not match what was delivered (too expensive for a single night, not worth paid rate when staffing/amenity issues occurred).
Food and Beverage
5.5
Repeated breakfast complaints: limited items (no eggs/bacon/milk at times), overcooked or cold items, machines out of order, and food running out frequently.
Overall Experience
8.2
Overall mixed to positive: many guests reported happy stays and praised staff/cleanliness/location, but recurring operational and breakfast issues tempered the experience for several visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Modern Comfort and Convenience
Holiday Inn Express & Suites Muskegon - Grand Haven offers a perfect blend of modern comfort and convenience. Guests can enjoy a fitness centre, indoor pool, and a 24-hour front desk.

Business-Friendly Amenities
The hotel caters to business travelers with a business centre on-site. Additionally, vending machines with snacks and drinks are available, ensuring guests can stay productive and fueled throughout their stay.

Nearby Attractions
Conveniently located near Michigan's Adventure and Nelis' Dutch Village, guests can easily explore popular attractions. With free private parking and a shared lounge, this IHG Hotel is the ideal choice for your next Muskegon visit.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 229 reviews
Cleanliness: 9.5
Service: 7.2
Location: 10
Room Quality: 9
Amenities: 6.2
Value for Money: 6.8
Food and Beverage: 5.5
Overall Experience: 8.2
C
Carrie • extended_group • us
10
2026-10-15 • via Nuitee
B
Beth • solo_traveller • us
5
2026-10-14 • via Nuitee
K
Kathtyn • couple • us
9
Comfortable and a safe haven.
2026-10-09 • via Nuitee
R
Rosa • solo_traveller • us
7
Breakfast stinks
Pros:

Location was close to restaurants and stores.

Cons:

Breakfast. They had no eggs or meat or milk for coffee. Just potatoes, cinnamon rolls, and biscuits and gravy.

2026-09-09 • via Nuitee
M
Mary • family_with_children • us
3
Not happy with very lazy staff
Pros:

The property was clean. The right said it was near or the lake and that is not true. It’s in the shopping mall.

Cons:

Check in took forever. Lisa checked us in and she was very slow. She smiled and said sorry that it’s taking so long but this is what happens when you book through Booking.com. Check in continued for over 10 minutes. We talked about the fact that I had a young grandchild with me and was happy that we had a suite with the pullout couch.
When we got to the room, there were no sheets for the pullout anywhere. I went downstairs as no one would pick up the phone, and finally found Lisa. I asked her for sheets. She went in the back and came out 20 minutes later with them.
The hotel is also very noisy. I could hear people moving furniture above us.
They ran out of food at the breakfast

2026-09-03 • via Nuitee
J
Jennifer • solo_traveller • us
10
Pros:

Staff were super friendly and everything was very clean.

Cons:

Breakfast food was not good. There was no bacon. Only sausages. Links were way overcooked,& turkey sausage patties were cold,& seemed undercooked. Pancake maker stopped after barely spitting out 2 at a time.

2026-09-02 • via Nuitee
R
Rosa • solo_traveller • us
7
Pros:

It was clean.

Cons:

The bathroom door didn't close all the way. The mattress made a loud squeaky sound anytime I tossed or turned. It was also too expensive for one night's stay.

2026-09-02 • via Nuitee
S
Smith • couple • us
1
2026-08-24 • via Nuitee
A
Andrea • family_with_children • us
10
Will be back
Pros:

Location

Cons:

Cost

2026-08-17 • via Nuitee
S
Samantha • couple • us
8
Overall happy with the stay
Pros:

Bedrooms were nice and good storage for clothes. Beds very comfortable.
Shower worked well!

Cons:

We arrived at 3:00pm for check in and 8 people in front and the check in process was painfully slow! It didn’t help we needed to be at a wedding so it was very frantic. Staff were apologetic so not sure if computer issues but it was bad.

2026-08-16 • via Nuitee
J
Jan • extended_group • us
7
Was disappointed when checking in that the pool and hot tyb were only available for 15 minutes
Pros:

Bland and sparse

Cons:

More, better offerings

2026-08-05 • via Nuitee
C
Carolyn • extended_group • us
8
Pros:

Property was great

Cons:

No coffee in the room

2026-08-05 • via Nuitee
P
PAMELA • solo_traveller • us
9
2026-08-05 • via Nuitee
J
Janet • family_with_children • us
9
We had a great time!
Pros:

The staff was amazing.

Cons:

My only critique was how overwhelmingly hot the pool room was.

2026-08-03 • via Nuitee
N
Natoya • extended_group • us
10
2026-07-24 • via Nuitee
M
Michael • family_with_children • us
3
“Out of Service” was the predominant theme of this hotel.
Pros:

The breakfast had a wide variety of options.

Cons:

During our stay many of the facilities had “out of service” on them. While staying here for 4 days we have seen several "out of order" around. First on the juice machine during breakfast, then on the next day one of the 2 coffee makers was out of order, then the other for a short time creating a long line.
The next day the pool and the bathroom and finally the elevators. We also had to seek out towels since our room was not cleaned a single time while there, even though we did not have the sign posted on many of the days.

2026-07-20 • via Nuitee
M
Milijana • family_with_children • us
9
2026-07-16 • via Nuitee
S
Sara • couple • us
2
2026-07-13 • via Nuitee
F
Faith • couple • us
4
Staffing issues,not worth what I paid.
Pros:

Clean rooms and bathrooms.

Cons:

I had to check in late because they had staffing issues. They didnt provide hot breakfast because of staffing issues. I paid way too much for what we got.

2026-07-13 • via Nuitee
A
Angela • family_with_children • us
9
Pros:

Good choices, warm and yummy.

Cons:

Nothing

2026-07-12 • via Nuitee