Embassy Suites By Hilton Gatlinburg Resort

Hotels
•
Embassy Suites Hotels
9.3 (548 reviews)
604 Airport Rd , Gatlinburg , us

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cons:
Noise between rooms
Inconsistent housekeeping

Categories

Cleanliness
8.54
There were mentions of inadequate cleaning, such as left socks in the room and poor housekeeping.
Service
9.51
Most reviews highlighted the staff's friendliness and helpfulness, though some had issues with poor customer service.
Location
10
Positive sentiments noted the hotel’s great location close to attractions.
Room Quality
8.51
Some reviews mentioned comfort issues with the beds and noise between rooms.
Amenities
9.53
Amenities were well received, with guests particularly enjoying the breakfast and pool.
Value for Money
8.79
Guests noted great amenities but mentioned some discrepancies in pricing.
Food and Beverage
9.54
The breakfast and restaurant food received high praises for quality.
Overall Experience
10
General consensus is that most guests had a wonderful experience with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:06

Property Description

Luxurious Accommodation

Located in Gatlinburg, just 1.7 km from Ripley's Aquarium of the Smokies, Embassy Suites By Hilton Gatlinburg Resort offers a 4-star experience with a seasonal outdoor swimming pool, free private parking, and a shared lounge. The air-conditioned rooms with private bathrooms ensure a comfortable stay, while the indoor pool adds to the relaxation factor.

Delicious Dining Options

Indulge in the on-site restaurant and savor a buffet breakfast every morning during your stay at Embassy Suites By Hilton Gatlinburg Resort. Let your taste buds explore various culinary delights without leaving the comfort of the hotel.

Exceptional Service

With a 24-hour front desk and staff ready to assist you, your needs and queries are handled promptly and efficiently. Whether it's local information or room service, expect top-notch service throughout your stay.

Book now for a memorable and hassle-free experience at Embassy Suites By Hilton Gatlinburg Resort.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Jan 4, 2026 until Fri, Apr 3, 2026

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.3
Based on 548 reviews
Cleanliness: 8.54
Service: 9.51
Location: 10
Room Quality: 8.51
Amenities: 9.53
Value for Money: 8.79
Food and Beverage: 9.54
Overall Experience: 10
K
kelvin • family_with_children • us
10
Great
Pros:

Everything is tidy, and the staff was very friendly

2026-04-16 • via Nuitee
E
Esteven • family_with_children • us
10
2026-04-14 • via Nuitee
A
Antonio • couple • us
10
Pros:

Family friendly

Cons:

Good quality

2026-04-13 • via Nuitee
R
Rivera • family_with_children • us
10
2026-04-13 • via Nuitee
J
Jose Raul • family_with_children • pr
10
Excelente estadia
Pros:

El desayuno fue espectacular. La ambientacion del lobby es muy bonita. Excelentes facilidades recreativas.

2026-04-12 • via Nuitee
M
Michelle • extended_group • us
10
2026-04-10 • via Nuitee
D
Dills • couple • us
3
Watch for hidden fees! Have to pay to park there😆
Pros:

Outdoors is nice

Cons:

Beds are to hard

2026-04-06 • via Nuitee
• family_with_children • us
8
2026-04-06 • via Nuitee
K
kristen • couple • us
10
Great resort!
Pros:

The location, food, pool and gym

Cons:

Breakfast area was really crowded

2026-04-05 • via Nuitee
T
Tiffany • family_with_children • us
8
Amazing place with uncomfortable platform like beds
Pros:

I loved the location, staff and amenities.

Cons:

The beds were very uncomfortable.

2026-03-30 • via Nuitee
K
Kaleb • solo_traveller • us
9
We had a fantastic six night stay and would absolutely recommend it to others!
Pros:

The property in whole was absolutely top tier. We loved the outdoor seating with the fire pits. The outdoor area was very roomy with a lot of seating so we didn’t feel crowded at all.

Cons:

The only thing we seen that we did not like was the floor halls had pieces of trash (candy and wrappers) that wasn’t cleaned up throughout our stay. Nothing major more of an eye sore.

2026-03-30 • via Nuitee
R
Rebecca • extended_group • us
10
Pros:

The restaurants and the pool! The rooms were also very clean and spacious

Cons:

Having to pay for parking

2026-03-30 • via Nuitee
Z
Zablocki • couple • us
10
2026-03-30 • via Nuitee
M
Martinez • family_with_children • us
10
I’m ready to go back and know where to book our stay.
Pros:

I loved the location. It was not to close and not to far from everything. It was walking distance to everything.

2026-03-27 • via Nuitee
A
Andrew • couple • us
4
Cons:

Didn’t understand why I had to pay to park at a hotel that I paid to stay at seems like if you pay for a room you shouldn’t have to pay to park there

2026-03-26 • via Nuitee
L
Lindsey • family_with_children • us
10
Pros:

Well maintained facility, clean, comfortable beds. Wonderful outdoor space.

Cons:

Water pressure in shower could be better

2026-03-23 • via Nuitee
D
Destiny • family_with_children • us
10
2026-03-23 • via Nuitee
E
Esther • couple • us
8
2026-03-20 • via Nuitee
S
Sanderson • solo_traveller • us
10
2026-03-16 • via Nuitee
N
Nelida • solo_traveller • us
10
2026-03-04 • via Nuitee