avid hotels Billings West by IHG

Hotels
•
Avid
9.1 (394 reviews)
3350 Ember Lane , Billings , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Clean
Friendly staff
Good breakfast
Convenient location
Cons:
Bugs in the room
Small room size
Noise from other rooms
Poor coffee quality

Categories

Cleanliness
8.18
While many reviews noted the hotel was clean, there were significant mentions of bugs which impacted the sentiment.
Service
9.65
Numerous reviews highlighted exceptional service, particularly mentioning friendly and helpful staff.
Location
9.69
Conveniently located for access to major routes and attractions, making it a favorable aspect according to multiple reviews.
Room Quality
8.14
Many reviewers found rooms to be small with some complaints about noise, indicating mixed sentiments.
Amenities
9.17
Amenities like modern bathrooms and good Wi-Fi were appreciated, although some shortcomings were noted.
Value for Money
9.63
The overall value for the price paid was viewed positively despite some specific drawbacks.
Food and Beverage
9.18
Breakfast options received positive mentions, although coffee quality was pointed out as needing improvement.
Overall Experience
9.15
Overall experiences varied, with highlighted positives but also significant negatives impacting satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:13

Property Description

Welcome to avid hotels Billings West, an IHG Hotel!

Modern Comforts: Our hotel in Billings, Montana offers modern amenities for a comfortable stay. Enjoy spacious rooms, plush bedding, and high-speed Wi-Fi to stay connected.

Convenient Location: Situated just 15 km from MetraPark and the Billings Logan International Airport, our hotel provides easy access to key attractions and transportation hubs.

Exceptional Service: Experience top-notch service from our friendly staff, dedicated to making your stay memorable. Whether you're here for business or leisure, we ensure a seamless and enjoyable visit.

Book your stay at avid hotels Billings West today for a delightful experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.1
Based on 394 reviews
Cleanliness: 8.18
Service: 9.65
Location: 9.69
Room Quality: 8.14
Amenities: 9.17
Value for Money: 9.63
Food and Beverage: 9.18
Overall Experience: 9.15
D
David • couple • us
10
Pros:

Breakfast lady was super friendly

Cons:

No coffee pots in room

2026-02-10 • via Nuitee
S
Smith • couple • us
10
2026-01-25 • via Nuitee
K
Kurt • solo_traveller • us
4
Not sure i would stay again.
Pros:

Room clean except for bugs

Cons:

Several bugs in the room.
Electronic humming noise all the time.
Work desk was too small.
Room location too close to busy road.

2026-01-20 • via Nuitee
D
Dion • couple • us
10
Clean and comfortable
Pros:

The room was clean, nice modern bathroom, breakfast was good, good coffee and checkout person was especially friendly and helpful.

Cons:

Room was a bit small

2026-01-20 • via Nuitee
K
Karen • solo_traveller • us
10
Pros:

The staff were unbelievable! Best I have ever encountered in any hotel anywhere!

2026-01-20 • via Nuitee
S
Stephanie • couple • us
10
2026-01-19 • via Nuitee
S
Stephen • solo_traveller • us
10
2026-01-19 • via Nuitee
S
Sydney • family_with_children • us
6
2026-01-19 • via Nuitee
K
Kelly • family_with_children • us
9
Front desk staff was very helpful and friendly
Pros:

A lot of choices for breakfast cold and hot.

Cons:

NA

2026-01-19 • via Nuitee
B
Barbara • couple • us
10
Comfortable clean room, everything in room worked plus great breakfast
Pros:

Excellent selection, individual coffee brew was great, eggs and potatoes were very hot and well prepared ( which is unusual for a buffet). Dining area was very clean. Staff were friendly and helpful. I really enjoyed being able to stream my favorite shows from my iPhone.

Cons:

Everything was great

2026-01-19 • via Nuitee
A
Angie • family_with_children • us
10
Loved it! Will stay again when back in Billings!
Pros:

Great stay!

Cons:

No issues

2026-01-19 • via Nuitee
M
Marcie • family_with_children • us
8
Quick pit stop on the way home from picking up our son from school in Wyoming
Pros:

Great location, pretty clean place.

Cons:

Felt like a fancy Super 8

2026-01-19 • via Nuitee
S
Susan D • family_with_children • us
10
I will stay here again and at any AVID hotel!
Pros:

The staff was very friendly. the hotel was beautiful and clean. This was a great location that was easy to get to and near excellent restaurants.

2026-01-19 • via Nuitee
M
MICQUELENE • family_with_children • us
10
I arrived early and they let me check in to room. The swimming pool stayed open late.
Pros:

yes, breakfast was great. Good variety of food and beverage

Cons:

no comment

2026-01-19 • via Nuitee
C
Colleen • couple • us
10
2026-01-13 • via Nuitee
E
Eugeniu • solo_traveller • us
10
2026-01-08 • via Nuitee
P
Pattie • couple • us
9
2026-01-06 • via Nuitee
D
Donny • couple • us
1
Small rooms, big bugs
Pros:

Barely saw the place

Cons:

When I got to the room, it was insanely small, for starters. There was virtually no room to move about at all. Then I found a spot on the wall where you "insert room key to activate power". I did this and removed the key, the same way you would the door. 25 seconds later, all the lights turned off. I did this two more times before calling the front desk. They said that shouldn't happen, then moved me to the room right next to it. I had the same issue there, but what sealed the deal was finding a large bug crawling across the bed. I went back to the front desk and asked that my stay be canceled entirely. The man at the front desk was very kind and helpful and was the only positive experience I had. It was disappointing because I typically only stay in IHG hotels and this was my first negative experience.

2026-01-02 • via Nuitee
M
Michelle • solo_traveller • us
8
Pros:

It was clean

2025-12-31 • via Nuitee
D
Dixie • couple • us
10
This place offers an amazing place to sleep and shower. The TV was also excellent.
Pros:

Breakfast was very nice.. I need protein in the am and they had scrambled eggs and breakfast meat. For my carb loving husband they also had muffins, bread for toast, etc.

Cons:

The coffee is not as good as the rest of the place. I would have appreciated a coffee maker in the room with high quality dark roast coffee. We did go dowstairs for their coffee but it wasn't as strong as we like it.

2025-12-27 • via Nuitee