SureStay Plus by Best Western Pigeon Forge

Hotels
•
SureStay Plus Hotel by Best Western
7.8 (1117 reviews)
125 Pine Mountain Rd , Pigeon Forge , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Fire extinguishers
Guests can opt-out any cleaning services during stay
Smoke alarms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast variety
Cons:
Cleanliness issues
No kitchen utensils available

Categories

Cleanliness
6.13
The room itself was not clean, with sticky floors, dirt around the bed, and dust on furniture.
Service
9.1
Staff was friendly and helpful, providing great service during the stay.
Location
8.64
The location is perfect and close to everything.
Room Quality
6.59
Some rooms were clean but had issues like sticky floors and noise.
Amenities
7.12
Amenities are good, but the kitchenette lacks essential cooking items.
Value for Money
8.58
Great place for the price given the location and amenities.
Food and Beverage
8.63
Breakfast had a good variety, exceeding expectations.
Overall Experience
7.6
Overall, a decent stay with some issues, but would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:30

Property Description

Convenient Location
SureStay Plus by Best Western Pigeon Forge is strategically situated near popular attractions such as Dolly Parton’s Stampede and The Grand Majestic Theater, ensuring you're at the heart of the action.

Modern Amenities
Enjoy a comfortable stay in our guest rooms equipped with air conditioning, flat-screen TVs, and complimentary toiletries. Unwind and relax with conveniences like a fridge, coffee machine, and a work desk for your comfort.

Complimentary Services
Benefit from free private parking, a business center, and a 24-hour front desk, ensuring your needs are met promptly throughout your stay.

Ready to experience comfort and convenience in Pigeon Forge? Book your stay at SureStay Plus by Best Western now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 1117 reviews
Cleanliness: 6.13
Service: 9.1
Location: 8.64
Room Quality: 6.59
Amenities: 7.12
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 7.6
L
Lonnie • couple • us
5
Not what I expected
Pros:

the room was spacious. bed was comfortable

Cons:

if you walked barefooted, your feet would be dirty. The rest of the room seemed clean but who wants to wipe your feet off before you climb into bed each night. So, keep your shoes on. I think we had Bigfoot staying above us who was an early riser and came in around midnight. For scenery, if you like looking at the parkng lot and back of other buildings, then you would enjoy this hotel, Some like its location and it was convenient to restaurants and stores so that could be a plus. Breakfast wasn't bad. Next time, no last minute bookings . Bite the bullet and pay extra . You do get what you pay for.

2026-04-11 • via Nuitee
M
Marion • couple • at
8
Pros:

Lage und Preis

2026-04-10 • via Nuitee
B
Bryan • solo_traveller • us
9
For the money, it was a nice stay and very comfortable
Pros:

The location is perfect and easily accessible

Cons:

Needs more soundproofing in the walls, you can actually hear the conversation going on in the next room.

2026-04-07 • via Nuitee
P
Piper • couple • us
6
I didn’t like it. It was very sketchy. Not worth the price.
Pros:

I liked the comfort of the bed and the water pressure was good.

Cons:

I didn’t like the location of the property it looked nasty on the outside and the floors weren’t very clean. The toilet paper was very cheap and thin. Someone tried to get into the room at 9am. The walls were thin. It didn’t have any hand soap in the bathroom.

2026-04-07 • via Nuitee
G
Gavin • solo_traveller • us
10
2026-04-04 • via Nuitee
P
Patricia • family_with_children • us
10
The girl at the desk Nadia was very professional and very helpful she is a wonderful person and a credit to sure stay
Pros:

Good location

2026-04-02 • via Nuitee
L
leonard • couple • us
10
Pros:

The rooms were clean .the
beds were very comfortable.breafast was very good .

2026-04-02 • via Nuitee
P
peter • couple • us
9
Pros:

Staff at front desk were excellent worked out a problem caused by me of booking.com. Rooms were large, comfortable bed, clean all areas, great breakfast.. Will use again.

2026-04-01 • via Nuitee
S
Steer • extended_group • ca
10
Pros:

The lady at the front desk was super, very friendly.
Breakfast was good too.
Cleaning staff were great

2026-03-31 • via Nuitee
B
Brenda • family_with_children • us
7
Pros:

Convince of location

Cons:

It looked like someone had previously tried to pry our door open big gap around the door could see outside

2026-03-29 • via Nuitee
Y
Yukinari • couple • us
8
2026-03-23 • via Nuitee
T
Tanja • extended_group • us
8
Pros:

Room was very clean and location was great

2026-03-22 • via Nuitee
A
alysa • couple • us
7
2026-03-20 • via Nuitee
T
Tonja • couple • us
8
Pros:

Beds were amazing!!

2026-03-20 • via Nuitee
M
Moore • couple • us
8
Pros:

Easy check in and close to everything.

Cons:

The shower glass had hard water stains that needed scrubbed.

2026-03-19 • via Nuitee
T
Terri • couple • us
8
Clean staff friendly but next time would stay upstairs and further away from check in and breakfast area.
Pros:

Price and location good until we got our cabin

Cons:

We were in room by the breakfast and noisy.

2026-03-16 • via Nuitee
S
Shawn • solo_traveller • us
8
2026-03-14 • via Nuitee
P
Patsy • family_with_children • us
10
Good short stay! Loved the mini fridge.
Pros:

The best thing was Melinda. You can tell she really cares about this property and her job to make people feel at home away from home. She was very friendly. My daughter spilled things twice and she was just so understanding and hurried up to get everything fast.

2026-03-13 • via Nuitee
K
Karrington • couple • us
8
Pros:

Clean

Cons:

Horrible installation. Neighbors above me? Could hear & feel every step they made. The floors creak terribly & sounded like they were gonna fall through. 2 nights with very little sleep because of this. Asked to switch rooms and was brushed off.

2026-03-08 • via Nuitee
G
Gail • solo_traveller • us
10
Pros:

Very clean, very comfortable. Quiet. Personable staff. Excellent location

Cons:

Na

2026-03-07 • via Nuitee