SureStay Plus by Best Western Pigeon Forge

Hotels
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SureStay Plus Hotel by Best Western
7.8 (1169 reviews)
125 Pine Mountain Rd , Pigeon Forge , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Fire extinguishers
Guests can opt-out any cleaning services during stay
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast variety
Cons:
Cleanliness issues
No kitchen utensils available

Categories

Cleanliness
6.13
The room itself was not clean, with sticky floors, dirt around the bed, and dust on furniture.
Service
9.1
Staff was friendly and helpful, providing great service during the stay.
Location
8.64
The location is perfect and close to everything.
Room Quality
6.59
Some rooms were clean but had issues like sticky floors and noise.
Amenities
7.12
Amenities are good, but the kitchenette lacks essential cooking items.
Value for Money
8.58
Great place for the price given the location and amenities.
Food and Beverage
8.63
Breakfast had a good variety, exceeding expectations.
Overall Experience
7.6
Overall, a decent stay with some issues, but would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:30

Property Description

Convenient Location
SureStay Plus by Best Western Pigeon Forge is strategically situated near popular attractions such as Dolly Parton’s Stampede and The Grand Majestic Theater, ensuring you're at the heart of the action.

Modern Amenities
Enjoy a comfortable stay in our guest rooms equipped with air conditioning, flat-screen TVs, and complimentary toiletries. Unwind and relax with conveniences like a fridge, coffee machine, and a work desk for your comfort.

Complimentary Services
Benefit from free private parking, a business center, and a 24-hour front desk, ensuring your needs are met promptly throughout your stay.

Ready to experience comfort and convenience in Pigeon Forge? Book your stay at SureStay Plus by Best Western now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 1169 reviews
Cleanliness: 6.13
Service: 9.1
Location: 8.64
Room Quality: 6.59
Amenities: 7.12
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 7.6
B
Brenda • couple • us
10
We had the best time and our stay at this property was awesome
Pros:

The staff was wonderful
Especially the gentleman in the kitchen he helped me fix a waffle and then brought me some sugar so I didn’t have to use 50 packs

Cons:

Not a thing

2026-06-06 • via Nuitee
M
Megan • couple • us
8
2026-06-05 • via Nuitee
S
Shelly • couple • us
7
Fairly nice
Pros:

Location was great

Cons:

The room had been smoked in and even with do not disturb on the door housekeeping still knocked

2026-06-03 • via Nuitee
D
DivaGLS • solo_traveller • us
9
Good Hotel, Great Staff. Would definitely stay there again!
Pros:

Beds were clean and the whole room was spotless, including the bathroom and kitchen. Comfortable pillows and bed. Nice shower and bathroom. The sink mirror was IMPRESSIVE with the light all around it. Loved that!!

Cons:

I have a handicap placard and saw only one space and it was nowhere near my room. Property needs more accommodations for handicap parking. My room floors were not as clean as they should have been; could've used a Swiffer or mop.

2026-06-01 • via Nuitee
D
DivaGLS • solo_traveller • us
10
Great Hotel off the Beaten Path
Pros:

Clean room, kitchen & bathroom. Stove top and microwave too. Spacious room, plenty of lights.

Cons:

Floors are LVT tile but they weren't as clean as they should've been. Needed to be mopped or Swiffered.

2026-05-31 • via Nuitee
K
Khadisyn • solo_traveller • us
10
2026-05-29 • via Nuitee
C
Candice • solo_traveller • us
1
Pros:

It was fine except the front desk lady fighting with laundry guy in middle of breakfast

2026-05-26 • via Nuitee
G
Greg napier • solo_traveller • us
10
2026-05-26 • via Nuitee
J
John • solo_traveller • us
9
2026-05-26 • via Nuitee
W
Wilson • solo_traveller • us
10
Pros:

Playing room friendly staff excellent breakfast everyday

Cons:

Location was easy to get places I wanted to go would stay there again

2026-05-25 • via Nuitee
L
Lance • family_with_children • us
4
Pros:

Sketchy tenants and location.

Cons:

Run down and the parking lot didn’t seem secure.

2026-05-21 • via Nuitee
A
Aaron • couple • us
8
2026-05-20 • via Nuitee
D
D • solo_traveller • us
10
2026-05-20 • via Nuitee
J
Jarrod • couple • us
10
Short stay with my father during a business trip. Clean facility, safe location, next door to a Shoney’s for easy dinner
Pros:

Great breakfast. Great location. Amazing staff. In the middle of the fun.

Cons:

Nothing.

2026-05-18 • via Nuitee
P
Paige • solo_traveller • us
2
Not staying again... Ever.
Pros:

I liked the shower pressure.. but that's it.
Room was big.

Cons:

I booked on here and paid.. I get to the hotel lady tries to charge me 340 bucks for a room and pet fee. She claims she looked 3 times then I showed her my receipt.. all of a sudden she sees me on there as pre paid.. had to pay separate pet deposit.. fine.. not allowed to leave pet there for more then a hr or we can get kicked out she said..
Walls a paper thin.. heard neighbors all night
Walked on wooden floors with clean white socks.. then noticed they were black after walking around for a while
Shower looked stain on bottom.. and it wasn't high enough for water to stay in the shower.. whole floor was wet and almost slipped getting out.
Last day I opened a new thing of toilet paper.. didn't use it because it had mold all over it.
Didn't get sleep bed was to uncomfortable for me. Pillows felt flat.

2026-05-18 • via Nuitee
T
Tonya • couple • us
8
2026-05-16 • via Nuitee
C
Christine • solo_traveller • us
10
Pros:

Spacious, comfortable room with large hot shower and small kitchen facilities. Very good location to access attractions. Excellent value for the price.

Cons:

Only suggestion would be to provide some basic cooking utensils: there was a cooktop and kitchen sink but we are not carrying utensils with us.

2026-05-14 • via Nuitee
S
Sandie • solo_traveller • us
10
Pros:

My husband and I recently stayed at this motel. My husband in the middle of the night, because of health reasons, fell. I called the front desk and they helped us every way possible. He was taken to the nearby hospital. Never once did I worry about anything with the motel. We were supposed to check out that morning. When we got back they let us stay another night and made sure we knew that if we needed anything just call. Being an older person, I felt secure and like they were really concerned I want to thank them, and this will be our go to motel from now on. Thanks. Don and Sandie

2026-05-14 • via Nuitee
P
Pamela • solo_traveller • us
10
Pros:

I will stay again. It was very nice place for me and my family to stay at

Cons:

I don't have complaints about my stay there

2026-05-14 • via Nuitee
G
Givens • couple • us
5
Pros:

We did not eat the breakfast. the location was good. the room floor was not cleaned.

2026-05-12 • via Nuitee