Passport Inn

Hotels
•
Independent
5.6 (43 reviews)
3127 Lincoln Hwy E, Paradise, Pennsylvania, 17562 , Paradise , US

Pets allowed

Facilities

Front desk (limited hours)
Express check-out
Wheelchair accessible parking
Braille or raised signage
Free self parking
Wheelchair-accessible van parking
Upper floors accessible by stairs only
Stair-free path to entrance
Accessible shuttle
No accessible shuttle
See all facilities

Review Highlights

Pros:
Several guests reported rooms and property were exceptionally clean
Quiet property in many stays
Convenient location with easy access to local happenings
Generally inexpensive / good value for price
Comfortable enough for budget expectations
Cons:
Frequent service issues: front desk not staffed, slow or unpleasant service
Room quality problems: outdated rooms, old/flat mattresses, holes in mattress, unbolted toilet
Cigarette smell in hallways/entrance and occasional rooms
Missing or broken amenities: no shampoo/hairdryer/coffee maker, vending machine out of order, no microwave
Noise from other guests and reports of strangers entering rooms (security concern)

Categories

Cleanliness
7.5
Mixed reports: several guests emphasize 'exceptionally clean' and 'VERY CLEAN' areas and rooms, but others report dirty conditions (stained/old sheets, mattress hole) and maintenance issues. Overall slightly above average due to repeated positive cleanliness comments despite some severe negatives.
Service
3.8
Consistent complaints about front desk availability and staff attitude (long waits after ringing bell, front desk not open, staff 'not that pleasant', understaffed). Service is a clear weakness reflected across reviews.
Location
9
Multiple reviewers cite a convenient location and easy access to local happenings; no significant negative comments about location. Rated high to offset other deficits as location was repeatedly noted positively.
Room Quality
3
Several reports of outdated, run-down rooms, very flat/old beds, holes in mattresses, unbolted toilet, smoking smell in some rooms and missing in-room items. Room condition is a major negative in many reviews.
Amenities
3.5
Frequent mentions of missing or broken amenities: no shampoo/hairdryer/coffee maker in rooms, soda machine out of order, no microwave in some rooms. Amenities are notably lacking or unreliable.
Value for Money
9
Many guests note the hotel was 'cheap', 'priced right', and felt they 'got what they paid for' or a 'good deal'. Despite problems, value is perceived positively by multiple reviewers.
Food and Beverage
3
Limited mentions but negative: no coffee maker in rooms, soda machine out of order. Little evidence of on-site food/beverage offerings, so this is rated low.
Overall Experience
6
Mixed overall: some guests were very satisfied with cleanliness and price, others experienced serious issues (safety incident, smells, bed/mattress problems, poor service). The aggregate experience is somewhat below good but balanced by strong positives in cleanliness and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:30

Property Description

Convenient Location
Stay at Passport Inn Paradise and be within minutes of top attractions like Dutch Wonderland and American Music Theater Lancaster.

Modern Amenities
Enjoy a comfortable stay in one of our 25 guestrooms with flat-screen TVs, free Wi-Fi, and cable programming for your entertainment.

Explore Nearby Attractions
Immerse yourself in the local culture with Rainbow Dinner Theater just 1.2 km away and Fairview Fruit Farm a short 1.4 km drive from the hotel.

Ready to experience comfort and convenience at Passport Inn Paradise? Book now for an unforgettable stay!

Important information:

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets cannot be left unattended

  • Accessibility

    No elevators

  • Pets

    Pet max weight (per pet) in kg is 11

See all policies

Location

Guest Reviews

5.6
Based on 43 reviews
Cleanliness: 7.5
Service: 3.8
Location: 9
Room Quality: 3
Amenities: 3.5
Value for Money: 9
Food and Beverage: 3
Overall Experience: 6
D
Deborah • family
4
Pros:

The beds were ok, the room card keys didn't work half the time, the shower was good, it was noisy, the staff was not that pleasant

2025-10-03 • via Nuitee
J
James
4
Pros:

Toilet wasn't bolted down to the floor! The nuts were laying there, but not bolted down! (Room 101)

2025-05-02 • via Nuitee
B
Barry
10
Exceptionally clean, quiet and the price reasonabl
Pros:

It was quiet and comfortable the rooms were exceptionally clean and tidy I give this hotel a 100 percent satisfaction.

2025-05-02 • via Nuitee
M
Mike • family
8
Pros:

Convenient location, reasonably priced

2025-04-27 • via Nuitee
J
Jeffrey
6
Pros:

It was as I expected it to be for the price.

2025-04-05 • via Nuitee
V
Verified traveler
10
Nice Hotel
Pros:

Hotel is a okay hotel, not a high end but worked for what we needed. Could use a little updating.

2025-03-18 • via Nuitee
K
Kirk
6
Not a stay in Paradise...
Pros:

When we arrived the facility did not have the room size available that we booked. We accepted another room. This room was clean, but had no shampoo, hairdryer, coffee maker,etc in the room. Said it was a non-smoking room, but the room smelled of smoke.

2025-02-23 • via Nuitee
K
Katherine
4
Pros:

-

2025-02-21 • via Nuitee
E
Elizabeth • partner
6
Pros:

Our room was clean. The room was cheap, we weren't expecting much, but they are obviously understaffed, and the soda machine was even out of order. Felt as though most of the Inn's rooms were taken up by permanent guests. Heard talking and TV's/barking dogs through the night.

2024-11-22 • via Nuitee
M
Marie • family
8
Pros:

The property and the area was clean and quiet with easy access to local happenings

2024-11-17 • via Nuitee
K
Karen • friends
8
Pros:

😊

2024-11-17 • via Nuitee
A
Anjernis • family_with_children
6
Pros:

Upon arrival we had to wait a good 5-7 minutes after ringing a bell (which felt like forever) before the front desk person came to check us in. There was no one around to greet us or tend to us at the front desk. The hallways and entrance reeked of cigarette smoke. The hotel itself felt like a ghost town all in itself. The room we stayed in did not smell bad at all, nor did it smell like cigarettes, which was so odd given everything else had such a strong smell of cigarettes. I'm grateful for the space though. The room looked outdated and the sheets pillow cases, and comforters looked very old and very worn. Everything was clean though. VERY CLEAN. Floors, bathrooms, hallways, counters,
in room fridge, microwave, tables, chairs and windows, I MEAN EVERYTHING was clean. Not a speck of dust, dirt, garbage or lint. We got a really good deal on the room so we basically got what we paid for.

2024-11-14 • via Nuitee
S
Susan • partner
2
Pros:

Hallway smelled

2024-11-12 • via Nuitee
M
Melbin • partner
6
Pros:

Service is not available

2024-11-09 • via Nuitee
T
Thomas
8
Decent Stay
Pros:

Overall the stay was good. Only complaint is the room next door had a yippy small dog that woke me up a few times.

2024-11-04 • via Nuitee
B
Ben
2
Pros:

Had a gentleman and his wife walk into our room at midnight leading to a sleepless night for my daughter and I. Then received a call from front desk stating didn’t know we checked in

2024-09-21 • via Nuitee
K
Ken
8
Pros:

it was clean, priced right

2024-07-22 • via Nuitee
B
Bob • family
2
Pros:

It smelled of stale cigarettes. Room was not updated. We didn’t even stay. We went to another hotel.

2024-06-22 • via Nuitee
A
Amanda • partner
2
Pros:

It was ran down it smelled old nothing is up to date. Bed was so old that it was very flat not comfortable at all. Sheets were old as well. It was not a pleasant stay at all

2024-06-16 • via Nuitee
V
Verified traveler
2
Unbelievable
Pros:

Dirty... plus furniture, bedsheets, bathroom conditions unbelievable. Never would have expected to see such a place anywhere...can buy better undamaged items at Goodwill... I have never slept on a mattress with a hole in it. Unbelievable. Unfortunately did not have time to find a better place... should have asked for a refund and slept in the car. Front desk not open.

2024-06-04 • via Nuitee