The Mallard Hotel

Hotels
•
Independent
7.6 (67 reviews)
178 Five Points Dr, Copperhill, Tennessee, 37317 , Copperhill , US
1-4239332039

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Pets allowed

Facilities

Free breakfast
Firepit
Free WiFi
Wheelchair accessible
Outdoor furniture
Picnic area
Hiking/biking trails nearby
Television in common areas
Free breakfast
Mountain biking nearby
See all facilities

Review Highlights

Pros:
Pet friendly
Easy check-in
Quick resolution of issues
Cons:
Lack of staff
Cleanliness issues
Misleading descriptions

Categories

Cleanliness
6.81
Many reviews mention issues with cleanliness, specifically regarding bugs and room odors.
Service
7.78
Reviews highlight a lack of staff presence and issues with maintenance, leading to frustration.
Location
9.82
Several guests appreciated the location's convenience for activities and nearby attractions.
Room Quality
7.77
There are reports of broken locks, noises, and overall room conditions that detract from the experience.
Amenities
6.8
Guests noted broken machines and limited amenities, impacting the overall value.
Value for Money
8.76
Some guests found the deal reasonable for the price under certain circumstances.
Food and Beverage
5.81
Many complaints about the lack of breakfast options and miscommunication regarding food availability.
Overall Experience
7.28
Mixed overall sentiments, with some guests finding value while others had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 03:45

Property Description

Nestled in the serene mountains of Copperhill, The Mallard Hotel offers a perfect getaway for nature lovers and adventure seekers alike.

Comfort and Style
Indulge in our 35 individually decorated guestrooms, each featuring a memory foam bed with premium bedding and a cozy kitchenette, ensuring you feel right at home.

Convenient Amenities
Stay connected with complimentary wireless internet access, enjoy leisure time in our common area with a 43-inch Smart TV, or unwind outdoors with our picnic area and charcoal grills.

Delicious Daily Breakfast
Start your day right with a complimentary on-the-go breakfast served daily from 6:00 AM to 10:00 AM, perfect for fueling your adventures in the beautiful surrounding nature.

Escape to The Mallard Hotel for an unforgettable stay—book your room today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Pets allowed (no fees)

See all policies

Location

Guest Reviews

7.6
Based on 67 reviews
Cleanliness: 6.81
Service: 7.78
Location: 9.82
Room Quality: 7.77
Amenities: 6.8
Value for Money: 8.76
Food and Beverage: 5.81
Overall Experience: 7.28
A
Atkinson • solo_traveller • us
8
2026-04-30 • via Nuitee
J
Jon • family_with_children • us
8
Pros:

Convenient location

2026-04-22 • via Nuitee
• solo_traveller • us
8
2026-04-19 • via Nuitee
M
Michelle • couple • us
5
Pros:

Good location

Cons:

No one at the office. Had a hard time getting into the room. Had to call a number for them to reset the door code.

2026-04-15 • via Nuitee
T
Tonie • couple • us
2
Short and sweet.
Pros:

The size of the room, the bed and the location.

Cons:

Nothing worked, the ice machine didn't work and elevator didn't work. The room code originally given to me didn't work so I had to call and get a new one. No one put out anything new for breakfast and nothing was changed out. There weren't any options to get new towels because no one was ever on the property while I stayed there.

2026-04-13 • via Nuitee
S
Sky • couple • us
8
Another comfortable, clean, and quiet stay
Pros:

The room was amazing, great vibe, shower was awesome, the tiny kitchenette, all the facilities were clean and amazing.

Cons:

Would like to have had a better variety for breakfast, but at least there's a Hardee's across the road.

2026-03-15 • via Nuitee
P
Phillips • couple • us
8
Pros:

Everything is all automated. They sent me the door code straight to my phone, so there was no waiting in line to talk to someone in person, then get a key card for the door. It's clean and efficient. Exactly what we needed for our needs.

2026-03-11 • via Nuitee
B
blackmon • family_with_children • us
8
2026-01-27 • via Nuitee
D
David • couple • us
10
2026-01-20 • via Nuitee
S
Sky • couple • us
10
Best hotel stay I've ever had.
Pros:

The place was just amazing, gave an amazing vibe as soon as I walked through the door. The game room looked amazing with pool table, will have to explore game room next time I stay here.

Cons:

Would've been nice if the vending machine took card, and had a drink vending machine. I didn't go looking on other floors, and would be nice if offered more for breakfast, but overall, I have no real complaints.

2026-01-11 • via Nuitee
S
Sabrina • couple • us
4
Cute, but needs some more attention, maybe a staff member .
Pros:

The newly deigned/renovated rooms were definitely more eye appealing than the exterior upon arrival. We enjoyed our stay overall with a few hiccups. The game room is small but a cute plus for a night in.

Cons:

We hit a few unpleasant things on our stay overnight, there was no hot water upon arrival, we were out of coffee pods and regular sugar in our room, we were told breakfast was 7am-11am; at 8:23am there is no one at the office nor is there even a pot of coffee in the office started.
There isn’t a staff member on site available. .

2026-01-05 • via Nuitee
K
Kellie • couple • us
9
Nice accommodation
Pros:

Clean room with a view, quiet & good price

Cons:

We had a mix up with the rooms but it wasn’t a huge deal. I would stay there again.

2025-12-25 • via Nuitee
V
Victoria • solo_traveller • us
5
This Motel is centrally located and very well priced for locals and travelers.
Pros:

The rooms were nice and clean. The laundry facility was a nice touch and the gym was great as well. The owner was very cordial friendly and polite. Very helpful.

Cons:

No hot water
Had to pay for snacks
The tv remote would not work
The table was broken. No.legs
The microwave too low on floor
The log in to wifi as not posted in room if staff was not present I could not use Internet

2025-12-23 • via Nuitee
S
Simone • extended_group • de
7
Pros:

Normales Motel Level. Kommunikation bei Problem mit dem Codeschloss gut.

Cons:

Bei 2 von 4 Zimmern hat das Codeschloss nicht funktioniert, nach einem Telefonat konnte das Zimmer aber mit einem Ersatzschlüssel geöffnet werden. Kostete allerdings leider Zeit , war bei Regen ,nach einer langen Motorrad Tour nicht so cool.

2025-11-26 • via Nuitee
S
Sunshine • family_with_children • us
7
Very good for a quick overnight stay. Quiet, comfortable and accessible.
Pros:

It was good for a quick overnight stop which is just what we needed. Very quiet and comfortable.

Cons:

Our keypad did not work, but luckily the inside lock was sufficient to lock the door. Also, the heat was not on so it took a while to warm up as it was pretty cold, and the hot water
got warm but not hot. But that wasn't terrible. Overall a good experience.

2025-11-21 • via Nuitee
F
Faries • family_with_children • us
10
2025-11-21 • via Nuitee
W
William • extended_group • us
6
2025-10-29 • via Nuitee
T
Travis • solo_traveller • us
10
Pros:

the entire experience was exceptional

2025-10-27 • via Nuitee
K
Komaromi • couple • us
7
still a motel in the middle of no where
Pros:

Room was renovated and modernized

Cons:

The shower was not cleaned and you could see the hair and soap from the previous people
We didn't shower because it was disgusting to step in.

2025-10-20 • via Nuitee
M
Mohsen
2
Pros:

Rooms were filled with stink bugs flies and cockroaches not enough towels or toiletries in the rooms no breakfast was available despite the fact it was stated that the room comes with breakfast no staff on site either

2025-10-12 • via Nuitee