Candlewood Suites Erlanger - South Cincinnati by IHG

Hotels
•
Candlewood Suites
9 (87 reviews)
602 Atlas Air Way , Erlanger , US

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Very clean and quiet rooms
In-room kitchen amenities (full-size refrigerator, stovetop, dishes)
Large rooms / 'mini apartment' feel
Convenient location for visiting family; close to highway/exit
Some friendly and helpful staff
Cons:
Serious service/billing issues (false smoking accusation and $215 charge)
Lack of exterior security cameras; multiple vehicle break-ins
No breakfast offered
Poor handling of complaints (door knocking incident, slow/no resolution from booking/insurance)

Categories

Cleanliness
10
Multiple reviewers explicitly praise the rooms and interior as 'very clean' and 'quiet'; housekeeping inside areas described positively.
Service
7.5
Mixed reports: some staff described as 'very friendly' and 'really nice', but serious service failures noted (accusation of smoking with a charge, lack of clear follow-up on complaints, abrupt door knocking incident).
Location
9.9
Frequently mentioned as convenient: 'perfect for visiting family', 'off hwy', 'close to exit' — strong location sentiment overall.
Room Quality
9.9
Rooms described positively as large and like a 'mini apartment' with a small kitchen area; reviewers noted full-size refrigerator, stovetop and dishes.
Amenities
9.9
Amenities highlighted (in-room kitchen, full-size fridge/freezer, stovetop, dishes) and viewed as a major plus for extended stays.
Value for Money
7.5
Value downgraded by billing/insurance issues and security concerns (unexpected charge for alleged smoking, dispute over early checkout billing, vehicle break-ins in lot) despite good room quality.
Food and Beverage
7.5
Multiple reviewers point out 'No breakfast' as a negative; limited F&B offering reduced this score.
Overall Experience
9.8
Most stays described as quiet, clean and comfortable with helpful staff, but overall impressions are tempered by serious incidents (billing dispute, parking lot break-ins, and an allegation of profiling) that affected several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

Convenient Location
Modern Amenities
Helpful Staff

Book your stay at Candlewood Suites Erlanger - South Cincinnati, an IHG Hotel for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Location

Guest Reviews

9
Based on 87 reviews
Cleanliness: 10
Service: 7.5
Location: 9.9
Room Quality: 9.9
Amenities: 9.9
Value for Money: 7.5
Food and Beverage: 7.5
Overall Experience: 9.8
C
Cynthia • couple • us
9
2026-10-29 • via Nuitee
A
Amy • family_with_children • us
10
2026-09-19 • via Nuitee
C
channon • solo_traveller • us
1
Regret
Pros:

It was nice

Cons:

I was accused of smoking with no evidence of smoke after I left I was charged 215.00 because housekeeping said they thought they smelled wed which I don’t smoke ad I was alone if I was smoking the whole hallway would have smelled they racially profiled me

2026-09-11 • via Nuitee
R
Renee • solo_traveller • us
8
Pros:

It was a nice room and some of the staff was really nice

Cons:

Got a complaint about laughing in my room but honestly we wasn't loud but when I went to talk to someone they didn't know what I was talking about SMH no phone call just came up beating on the door

2026-09-01 • via Nuitee
D
Darryl • solo_traveller • us
10
Pros:

Very friendly staff

2026-08-31 • via Nuitee
J
Jessica • solo_traveller • us
9
2026-08-31 • via Nuitee
C
Carolyn • solo_traveller • ca
10
Pros:

Location off hwy
Close to exit for walking our dog
Large rooms with everything needed

Cons:

Could of had breakfast but no biggy

2026-08-31 • via Nuitee
S
susan • couple • us
8
2026-08-19 • via Nuitee
T
Tracy • couple • us
9
Quiet, clean hotel with small kitchen area in our unit!!!
Pros:

It was quiet!!!

Also a full-size refrigerator/freezer, stovetop and dishes!!! We cd have cooked if we wanted to!

2026-08-12 • via Nuitee
H
Hannah • family_with_children • us
9
2026-07-20 • via Nuitee
J
James • couple • us
10
Great stay. Enjoyed the room and staff
Pros:

Very clean and quiet

Cons:

A little away from good restaurants

2026-07-18 • via Nuitee
R
Robert • couple • us
8
Cons:

No breakfast

2026-07-13 • via Nuitee
D
Derrick Hundley • solo_traveller • us
10
2026-06-30 • via Nuitee
M
Montanna • couple • us
10
Pros:

Nice

Cons:

N/a

2026-06-16 • via Nuitee
M
Misty • couple • us
9
Candlewood Suites offers the perfect location and has exactly what we needed for an extended family visit. The room was
Pros:

The location is perfect for visiting our family nearby.

Cons:

No complaints

2026-06-15 • via Nuitee
C
Courtney • family_with_children • us
8
Cons:

Didn't like going to the lobby the next morning finding out that several vehicles were broke into over night.

2026-05-31 • via Nuitee
C
Cisco • solo_traveller • us
9
Candlewood Suites
Pros:

I love this place because it's like a mini apartment. I can cook my own meals, if I want. Perfect fit

Cons:

I bought the travel insurance when I booked this trip. I wasn't sure if I would need to stay as long as I had reserved it for. I no longer was needed here, so I checked out on the 27th of May.
I was told I would be charged for the 27th even though I left before 11. I received an update showing I was billed for my full, original reservation. This is very upsetting to me since I had purchased the travel insurance.
I spoke to someone with Booking.com. I was told the facility would be notified of my early check out, and if they declined to reimburse me then the insurance department would take care of things.
I've been home for a week now and have not heard back from Booking.com. This is a big deciding factor if I'll ever use the site again

2026-05-31 • via Nuitee
A
Alisha • couple • us
1
Facility needs exterior surveillance!
Pros:

The inside was very clean and nice!

Cons:

The biggest reason for my one-star review is the lack of exterior security cameras. Last night, at least seven vehicles—including my own—had their windows smashed out in the parking lot. While the inside of the hotel is beautiful and the rooms are great, it’s hard to overlook such a major security concern. To say I am frustrated is an understatement. I expected a higher level of security and guest safety. The hotel itself is nice, but the lack of outdoor surveillance is a serious concern and something future guests should be aware of.

2026-05-30 • via Nuitee
K
kevin • couple • us
10
2026-05-28 • via Nuitee
S
Stefan • solo_traveller • de
10
Pros:

Die Ausstattung der Suite war neu und sehr gut. Hotelpersonal sehr freundlich und der Außenbereich machen einen sauberen und gepflegten Eindruck.

2026-05-05 • via Nuitee