Red Hawk Resort & Casino

Hotels
9.1 (371 reviews)
1 Red Hawk Parkway , Placerville , us

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Facilities

Offsite parking discounted rates available
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Hot tub/Jacuzzi
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Cordial staff
Cons:
Unprofessional service
Lack of communication regarding check-in procedures

Categories

Cleanliness
8.06
Negative experiences related to check-in procedures and unprofessionalism from staff.
Service
10
Most staff were cordial and professional, despite issues with one supervisor.
Location
9.53
Convenient location, close to thanksgiving destinations.
Room Quality
9.07
Standard quality for this hotel tier.
Amenities
9.02
Standard quality for this hotel tier.
Value for Money
9.05
Standard quality for this hotel tier.
Food and Beverage
9.01
Standard quality for this hotel tier.
Overall Experience
9.06
Overall, disappointing due to service-related issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 17:08

Property Description

Luxurious Accommodations - Enjoy air-conditioned rooms with free WiFi and flat-screen TVs.

Dining and Entertainment - Indulge in American cuisine at the on-site restaurant or relax with a cocktail at the bar.

Convenient Amenities - Make use of the outdoor pool, casino, and multilingual staff ready to assist you 24/7.

To experience the luxury and excitement at Red Hawk Resort & Casino, book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 371 reviews
Cleanliness: 8.06
Service: 10
Location: 9.53
Room Quality: 9.07
Amenities: 9.02
Value for Money: 9.05
Food and Beverage: 9.01
Overall Experience: 9.06
L
Luis • couple • us
7
I’m not a gambler though I do enjoy the attractions. All that but with no staff generosity makes me not want to come bac
Pros:

It was well kept.

Cons:

Staff

2026-04-11 • via Nuitee
E
Elizabeth • couple • us
10
2026-04-09 • via Nuitee
C
Christopher • solo_traveller • fr
10
Très belle expérience
Pros:

Établissement récent et très propre et personnels très agréable et au service.
Super équipement pour les enfants.

Cons:

RAS, je recommande

2026-04-09 • via Nuitee
T
Tameshia • couple • us
10
This was the first but not the last time I will stay at the Red Hawk Casino Hotel!
Pros:

I loved the property! It was beautiful! From the view from my room to the pool area. I fell in love.
When we checked in, one of the staff recommended the Apex area. It had go-karts, bowling, a bar, large tvs with different sports playing, video games, interactive games, etc. We had a blast! You must check out when visiting.

Cons:

The smoking in the casino. It is what it is. Lol!

2026-04-07 • via Nuitee
R
Ron • family_with_children • us
5
Would probley decide to go with thunder Valley instead.
Pros:

Apex

Cons:

Decided not to have breakfast because the the food day before like the pizza was not good. Overpriced terrible food. Pay extra to stay thursday night.Compared to a wednesday night, but yet amenities are not open... lame.

2026-04-04 • via Nuitee
T
Terry • family_with_children • us
10
Great!!!
Pros:

I loved the pearl restaurant the food was great!!!

2026-04-02 • via Nuitee
T
Terry • family_with_children • us
10
2026-04-02 • via Nuitee
A
Antoinette • solo_traveller • us
10
2026-03-31 • via Nuitee
C
Carmen • family_with_children • us
10
Pros:

Rooms were great!

2026-03-13 • via Nuitee
A
Alyssa • family_with_children • us
7
A good pivot from our original plans since we couldn't get to Tahoe.
Pros:

The rooms were pretty and spacious with a great view, I loved the ample counter space and shelving. The bathroom was big and nice as well.

Cons:

I didn't like that the microwave was downstairs or that I had to scan my key every time I wanted to go back up. Also that the steakhouse was closed when we were there and our "large party of 7" 4 adults 3 kids needed a reservation, and on the hour at that for the buffet that was nearly empty when we arrived.

2026-02-24 • via Nuitee
N
Nancy • couple • us
5
It was ok but for the price of 400$ wasn’t worth it
Pros:

Close to the casino

Cons:

I found a flea and the parking doesn’t make sense

2026-02-23 • via Nuitee
K
Kathleen • family_with_children • us
1
Go elsewhere
Pros:

Location

Cons:

I made the reservation on my credit card. I was never informed by the hotel or booking.com that I needed to come to the hotel and show my id and the card used to make the reservation prior to the hotel checking in the guest.
I had contacted the hotel numerous times prior to the date of the reservation. Not once was I told I needed to come and show the cc used for the reservation.
It is also not mentioned on booking.com

We had to deal with an unprofessional supervisor upon arrival. Her name was Ty. She was insincere and unapologetic to how she dealt with my family about the problem with me having to come to the hotel to show the credit card I used to make the reservation prior to their arrival. Left two voicemails and sent a email to the hotel manager. He never responded.
Very disappointing

2026-01-28 • via Nuitee
K
Kathleen • family_with_children • us
1
Reconsider
Pros:

Location

Cons:

I made the reservation on my credit card to book for my guest. I was never informed by the hotel or booking.com that I needed to come to the hotel and show my id and the card used to make the reservation prior to the hotel checking in the guest.
I had contacted the hotel numerous times prior to the date of the reservation. Not once was I told I needed to come and show the cc used for the reservation.
It is also not mentioned on booking.com

We had to deal with an unprofessional supervisor upon arrival. Her name was Ty. She was insincere and unapologetic to how she dealt with my family about the problem with me having to come to the hotel to show the credit card I used to make the reservation prior to their arrival. Left two voicemails and sent a email to the hotel manager. He never responded.
Very disappointing

2026-01-28 • via Nuitee
K
Kathleen • family_with_children • us
1
Disappointed
Pros:

The location was 5 minutes from our thanksgiving destination.

Cons:

I booked this reservation for my niece.
Instead of charging my credit card for the room, they charged hers.
Had to call them to have this corrected.
Also, I made the reservation on my credit card. I was never informed by the hotel or booking.com that I needed to come to the hotel and show my id and the card used to make the reservation prior to the hotel checking in the guest.
I had contacted the hotel numerous times prior to the date of the reservation. Not once was I told I needed to come and show the cc used for the reservation.
It is also not mentioned on booking.com

2026-01-28 • via Nuitee
F
Fisiilose • couple • us
9
2026-01-19 • via Nuitee
D
Darrin • couple • us
9
2026-01-16 • via Nuitee
R
Rakesh • family_with_children • au
9
2026-01-09 • via Nuitee
K
Kathleen • family_with_children • us
1
Started it out badly
Pros:

Location

Cons:

I made the reservation on my credit card. I was never informed by the hotel or booking.com that I needed to come to the hotel and show my id and the card used to make the reservation prior to the hotel checking in the guest.
I had contacted the hotel numerous times prior to the date of the reservation. Not once was I told I needed to come and show the cc used for the reservation.
It is also not mentioned on booking.com

We had to deal with an unprofessional supervisor upon arrival. Her name was Ty. She was insincere and unapologetic to how she dealt with my family about the problem with me having to come to the hotel to show the credit card I used to make the reservation prior to their arrival. Left two voicemails and sent a email to the hotel manager. He never responded.
Very disappointing

2025-12-31 • via Nuitee
K
Khoa • family_with_children • us
10
2025-12-24 • via Nuitee
C
Cheryl • couple • us
10
Pros:

All staff were very cordial and professional.

Cons:

Had to walk through VERY smoky casino to get to non-smoking areas!!

2025-12-20 • via Nuitee