Tru By Hilton Brooklyn

Hotels
•
Tru by Hilton
8.2 (448 reviews)
529 President Street , Brooklyn , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Good location
Clean rooms
Cons:
Pest issues
Limited breakfast options

Categories

Cleanliness
7.91
Cleanliness was highlighted positively in some reviews, but negative mentions about pests led to a lower score.
Service
8.88
Service was generally well-reviewed, with mentions of helpful and friendly staff.
Location
8.92
The hotel’s location near the cruise port and Brooklyn attractions was frequently praised.
Room Quality
7.87
Room size and condition received mixed feedback, with notes on dated linens and small space.
Amenities
8.4
Amenities like the workout room and breakfast area received moderate praise, but some items were lacking.
Value for Money
7.36
Several guests expressed concerns that the hotel was overpriced for the quality received.
Food and Beverage
7.91
Breakfast options were described as limited and overly sugary, affecting the overall rating.
Overall Experience
8.38
Positive reviews about the overall stay were noted, making it a good choice despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:38

Property Description

Modern Accommodations
Enjoy stylish and comfortable rooms at Tru By Hilton Brooklyn, designed to make your stay relaxing and convenient.

Convenient Location
Located just a stone's throw away from top attractions like Barclays Center and Brooklyn Bridge, explore the best of Brooklyn with ease.

24-Hour Service
Our dedicated staff is available around the clock to assist you, ensuring a seamless and enjoyable stay at our 3-star hotel.

Experience the vibrant neighborhood of Gowanus during your stay at Tru By Hilton Brooklyn. Book now and make the most of your Brooklyn getaway!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Airport code: JFK

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 40 per day.

Location

Guest Reviews

8.2
Based on 448 reviews
Cleanliness: 7.91
Service: 8.88
Location: 8.92
Room Quality: 7.87
Amenities: 8.4
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 8.38
L
Lingchuan • couple • us
9
Comfortable and convenient.
Pros:

First，it is quiet in the room, it is good for sleeping. Second, it is very close to the subway. Third, the best part is that there is a great public space on the c floor. It is a huge space and it is comfortable. People may stay there and drink some coffee or tea anytime. Fourth, the facilities are almost new. Fifth, their staff, no matter the front desk or the people on c floor are polite and friendly. In addition, the breakfast there is reasonable.

Cons:

There is no exhaust fan in the bathroom. There is a little smell there some time.Anyway, it is not a big deal.

2026-02-13 • via Nuitee
N
nick • couple • us
9
Great stay in a Brooklyn, easy connection TO JFK
Pros:

Location, R train station on the corner. 24 hour common area with coffee, etc nice touch. Super hot water.

Cons:

Breakfast was only ok

2026-02-10 • via Nuitee
R
Rebecca • couple • us
10
2026-02-09 • via Nuitee
R
Rebeca • solo_traveller • mx
10
Great hotel ! Would recommend
Pros:

A nice clean hotel, very low key but perfect for what you need. The property is very interactive during your stay asking if you need anything etc. breakfast was very good and the kitchen staff was so nice!

2026-02-09 • via Nuitee
I
isabelle • couple • us
9
2026-01-31 • via Nuitee
C
Candace • family_with_children • us
5
The stay was nice . Staff was nice also. Just the shower had hair in it and the linen was dirty.
Pros:

It’s was close to an even I was going too.

Cons:

It wasn’t cleaned properly and the bed sheets had stains.

2026-01-27 • via Nuitee
N
Ngo • solo_traveller • us
1
Cons:

Too loud. Thin walls

2026-01-26 • via Nuitee
M
Mary • couple • us
9
Good location to Barclays
Pros:

Location

Cons:

Nothing really

2026-01-25 • via Nuitee
S
Steven • solo_traveller • us
6
I enjoyed my room, breakfast experience, while noise level and front desk very disappointing.
Pros:

TRU Hilton provided a nice breakfast located on the lower level of the building. The staff was friendly and maintained the breakfast food. I appreciated that was able to "hang out" in the comfortable setting after a checked-out of the hotel and before I departed.

Cons:

I requested a taxi for the next day, when I arrived for my overnight stay. I was scheduled to board a ship at Red Hook the following afternoon. The front desk staff arranged my transportation. It was not a taxi, when it arrived, but an unmarked vehicle. The driver told me he knew the destination...I looked at the "Google Map" on the dash and we were heading for the tunnel back to Manhattan. I brought it to his attention and acknowledged, "I made a mistake," as we entered the backed up traffic in the tunnel. We were able to turn back to Brooklyn and I did arrive in time to board ship. The seemed distracted during unnerving ride that could have been avoided if the hotel staff had call for the taxi that I has request.

My overnight stay was disrupted by loud conversation in the room next to me. I woke up several times during the night due to the extreme noise. "How did you get in here?" asked on the the two male voices that I heard through out of the night. I told the front desk staff of my experience in the morning. They expressed their apologies.

2026-01-19 • via Nuitee
M
Maria • couple • us
9
Pros:

We enjoyed our stay in Tru!
Conveniently located for the occasion we attended. The front desk staff are friendly! The room is clean and bed is very comfortable. The downstairs lounge is definitely a plus!

2026-01-19 • via Nuitee
P
Peter • solo_traveller • gb
8
Perfect for intended purpose of being in the area
Pros:

Lovely downstairs lounge and breakfast area

Cons:

Breakfast options limited (too much sugar, fat and dairy).

2026-01-19 • via Nuitee
E
Elliot • couple • us
4
Cons:

The first night we were in the "C level" (i.e., the basement). The air conditioner did not work, nor the bathroom fan, nor did the windows open. So it was hot and stuffy and hard to sleep. When we talked to the staff, we learned that the only other two available rooms in the C level also had broken air conditioners. We were moved upstairs the second night.

2026-01-19 • via Nuitee
M
Marlon • solo_traveller • us
10
2026-01-17 • via Nuitee
M
Marika • couple • us
5
I’d pay more to stay somewhere a little nicer next time
Pros:

The bed was soft and the staff was nice
Decent continental breakfast

Cons:

Room was dirty. Bathroom needs a good scrub all over
They use super cheap toilet paper.

2026-01-16 • via Nuitee
T
Tiana • couple • us
10
Nice hotel
Pros:

Very cute family oriented hotel! A sweet babygirl helped check me in. Overall it was great.

Cons:

The room was smaller than I expected, but it’s also in NYC so I should have figured that. Other than that it was nice

2026-01-16 • via Nuitee
G
Gisel • couple • us
1
Pros:

N/a

Cons:

The room to small

2026-01-15 • via Nuitee
S
Sylvia • family_with_children • us
8
2026-01-14 • via Nuitee
A
Araune • couple • us
2
2026-01-12 • via Nuitee
J
Jermaine • solo_traveller • us
5
2026-01-12 • via Nuitee
W
Willian Paul Yuzo • couple • br
7
Não recomendaria.
Pros:

Café razoável. Limpeza ruim.

Cons:

Quarto pouco aconchegante. Limpeza ruim.

2026-01-08 • via Nuitee