AC Hotel by Marriott Jacksonville St Johns Town Center

Hotels
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AC Hotels by Marriott
9.6 (178 reviews)
5323 Big Island Drive , Jacksonville , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Safety deposit box
Heated pool
Salt-water pool
Fence around pool
See all facilities

Review Highlights

Pros:
Clean
Modern
Good location
Friendly staff
Great amenities
Cons:
Noise from above
Moisture/mold remediation
Overcharging for pets

Categories

Cleanliness
9.49
Multiple reviews highlight cleanliness, though one mentions a mold issue.
Service
10
Consistently praised for customer service from various staff.
Location
9.96
Positive comments on the location with shops and restaurants nearby.
Room Quality
9
Mixed feelings on room comfort, with some comments about bed firmness.
Amenities
9.95
Nice amenities and a beautiful lobby mentioned in reviews.
Value for Money
8.98
Overcharging for pets raised concerns, impacting perceived value.
Food and Beverage
9.44
Food options were decent, though some found it limited.
Overall Experience
9.99
Guests had a generally positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:41

Property Description

Luxurious Amenities
AC Hotel by Marriott Jacksonville St Johns Town Center offers an outdoor swimming pool, a fitness centre, and a terrace for guests to relax and unwind during their stay.

Dining and Entertainment
Guests can enjoy a meal at the on-site restaurant and grab a drink at the bar, providing a convenient dining option without having to leave the hotel premises.

Convenient Location
Located close to popular attractions such as EverBank Field and Jacksonville Beach Golf Club, AC Hotel by Marriott Jacksonville St Johns Town Center offers easy access to key destinations in the area.

To experience the luxury and convenience of AC Hotel by Marriott Jacksonville St Johns Town Center, book your stay now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9.6
Based on 178 reviews
Cleanliness: 9.49
Service: 10
Location: 9.96
Room Quality: 9
Amenities: 9.95
Value for Money: 8.98
Food and Beverage: 9.44
Overall Experience: 9.99
B
Barbara • family_with_children • us
9
Comfortable, Clean , wonderful customer service from front desk check-in staff to the bar tenders all very professional
Pros:

This property is beautiful and staff super. It’s very clean and beautifully decorated.

Cons:

Absolutely nothing !

2026-01-20 • via Nuitee
B
Barbara • family_with_children • us
10
2026-01-20 • via Nuitee
T
TRISTA • couple • us
9
My stay was amazing from the room, atmosphere, and employees.
Pros:

The rooms were nice, clean and updated.

Cons:

N/A

2026-01-19 • via Nuitee
A
anniyah • couple • us
10
2026-01-19 • via Nuitee
T
Tamiika • couple • us
10
Good location, nice and clean hotel, friendly employees
Pros:

The location

Cons:

The location

2026-01-19 • via Nuitee
M
Michael • couple • us
10
2026-01-15 • via Nuitee
D
dottie • couple • us
9
2026-01-10 • via Nuitee
S
Sara • family_with_children • us
10
Nice hotel
Pros:

Very Nice Hotel, clean and Modern in a good location. Many Restaurants in the area. Breakfast was really good. The hotel had EV chargers for Vehicles..

2026-01-02 • via Nuitee
D
dottie • couple • us
10
2026-01-01 • via Nuitee
K
Katrina • couple • us
10
This is our second time to staying here,we chose this hotel because we love the area,we’re around shopping and restauran
Pros:

Nice,clean,good customer service!

2025-12-29 • via Nuitee
M
Michael • couple • us
10
2025-12-23 • via Nuitee
D
Donna • couple • us
10
2025-12-13 • via Nuitee
O
Opal • solo_traveller • us
9
Great stay apart from the moisture/mold remediation
Pros:

It most respects it was a classic AC property.

Cons:

There was moisture/mold remediation work on several floors including mine. Was rather noisy. And I was a touch concerned about the air quality.

2025-12-11 • via Nuitee
• solo_traveller • us
10
Pros:

Clean

2025-12-08 • via Nuitee
A
Angie • family_with_children • us
8
It’s nice that my granddaughter sleep good in comfy comforters with portable crib provided.
Pros:

Beautiful lobby. The bed is comfortable.

Cons:

Water takes a long time to get hot. Coffee machine is poor quality, maybe if it’s I prefer K cups / machine. Not enough towels.

2025-11-25 • via Nuitee
T
tyrone scott • couple • us
10
2025-10-17 • via Nuitee
K
Kadaysha • family_with_children
10
Pros:

The property was very nice. The room we chose was very spacious and clean. The team was also very nice and welcoming. Whenever we are in the Jacksonville area we will always make this hotel our stay.

2025-10-09 • via Nuitee
A
Alan
10
Pros:

We enjoyed our stay. The two things I would mention: 1) had a lot of trouble with the WiFi and 2) I wish you had a small coffee / espresso stand for breakfast like the one in the Scottsdale AC hotel. Thank you to all of the hard-working staff!

2025-09-30 • via Nuitee
S
Suzanne • partner
10
Pros:

Great hotel with excellent staff

2025-09-29 • via Nuitee
L
Lorelei • partner
10
Pros:

Clean, staff was amazing, close to shops, restaurants and I-75

2025-09-26 • via Nuitee