AC Hotel by Marriott Jacksonville St Johns Town Center

Hotels
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AC Hotels by Marriott
9.6 (191 reviews)
5323 Big Island Drive , Jacksonville , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean
Modern
Good location
Friendly staff
Great amenities
Cons:
Noise from above
Moisture/mold remediation
Overcharging for pets

Categories

Cleanliness
9.49
Multiple reviews highlight cleanliness, though one mentions a mold issue.
Service
10
Consistently praised for customer service from various staff.
Location
9.96
Positive comments on the location with shops and restaurants nearby.
Room Quality
9
Mixed feelings on room comfort, with some comments about bed firmness.
Amenities
9.95
Nice amenities and a beautiful lobby mentioned in reviews.
Value for Money
8.98
Overcharging for pets raised concerns, impacting perceived value.
Food and Beverage
9.44
Food options were decent, though some found it limited.
Overall Experience
9.99
Guests had a generally positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 10:41

Property Description

Luxurious Amenities
AC Hotel by Marriott Jacksonville St Johns Town Center offers an outdoor swimming pool, a fitness centre, and a terrace for guests to relax and unwind during their stay.

Dining and Entertainment
Guests can enjoy a meal at the on-site restaurant and grab a drink at the bar, providing a convenient dining option without having to leave the hotel premises.

Convenient Location
Located close to popular attractions such as EverBank Field and Jacksonville Beach Golf Club, AC Hotel by Marriott Jacksonville St Johns Town Center offers easy access to key destinations in the area.

To experience the luxury and convenience of AC Hotel by Marriott Jacksonville St Johns Town Center, book your stay now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9.6
Based on 191 reviews
Cleanliness: 9.49
Service: 10
Location: 9.96
Room Quality: 9
Amenities: 9.95
Value for Money: 8.98
Food and Beverage: 9.44
Overall Experience: 9.99
M
Miland • solo_traveller • us
10
2026-07-14 • via Nuitee
C
Cassandra • family_with_children • us
6
Pros:

We loved the location of the property

Cons:

I didn’t like that they allow pets in the facility and that a lot of washcloths and towels had human hair on them before use.

2026-06-29 • via Nuitee
L
LABRISHA • couple • us
10
2026-06-25 • via Nuitee
C
Cloyett • extended_group • us
7
I recently stayed at AC Hotel Jacksonville and was disappointed by my check-in experience. The front desk associate who
Pros:

It’s close by everywhere and clean

Cons:

The lady in the front desk who check us in and check us out was not very pleasant and very dismissive (rude)

2026-06-21 • via Nuitee
I
Isaiah • solo_traveller • us
9
2026-06-12 • via Nuitee
I
Isaiah • couple • us
9
2026-06-12 • via Nuitee
S
Steven • solo_traveller • us
6
Pros:

The cleanliness and the pool and the location

Cons:

The beds so hard and small.

2026-06-11 • via Nuitee
K
Kathy • couple • us
10
AC Marriott provides amazing comfort and relaxing.
Pros:

I love that the hotel was nestled off by itself which made it more comfortable and relaxing. It was within walking distance to many places in the area.

Cons:

The property was fine. I have no dislikes at this time.

2026-05-29 • via Nuitee
T
Tony • couple • us
10
2026-05-26 • via Nuitee
T
Tiffany • solo_traveller • us
10
Great stay at the Jacksonville Town Center
Pros:

Lovely new property

Cons:

N/A

2026-05-18 • via Nuitee
W
whitaker • solo_traveller • us
10
Pros:

I think more can be done with adding 🤔 pancakes and grits with eggs to buffet

2026-05-06 • via Nuitee
J
JENISE • family_with_children • us
10
Peaceful
Pros:

First time staying, everything was GREAT!!

Cons:

Everything was GREAT!!!!

2026-04-30 • via Nuitee
T
Tyshema • couple • us
10
Pros:

I like how friendly the staff were as well as everything being within walking distance.

Cons:

Paying for parking

2026-04-20 • via Nuitee
O
Oksana • couple • us
10
2026-04-07 • via Nuitee
B
Barbara • family_with_children • us
9
Comfortable, Clean , wonderful customer service from front desk check-in staff to the bar tenders all very professional
Pros:

This property is beautiful and staff super. It’s very clean and beautifully decorated.

Cons:

Absolutely nothing !

2026-01-20 • via Nuitee
B
Barbara • family_with_children • us
10
2026-01-20 • via Nuitee
T
Tamiika • couple • us
10
Good location, nice and clean hotel, friendly employees
Pros:

The location

Cons:

The location

2026-01-19 • via Nuitee
A
anniyah • couple • us
10
2026-01-19 • via Nuitee
T
TRISTA • couple • us
9
My stay was amazing from the room, atmosphere, and employees.
Pros:

The rooms were nice, clean and updated.

Cons:

N/A

2026-01-19 • via Nuitee
M
Michael • couple • us
10
2026-01-15 • via Nuitee