SureStay by Best Western Camp Verde

Hotels
•
Best Western
7.5 (94 reviews)
1550 W Highway 260, Camp Verde, Arizona, 86322-7011 , Camp Verde , US
(928) 274-4424

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Pets allowed

Facilities

Breakfast available (surcharge)
Smoke-free property
Grocery/convenience store
Wheelchair accessible parking
RV, bus, truck parking
Free self parking
Free RV, bus, truck parking
Nature reserve
Coin laundry on site
Wheelchair-accessible van parking
See all facilities

Review Highlights

Pros:
Consistently friendly and helpful staff
Many guests report very clean rooms and white sheets
Free breakfast (coffee, donuts, bagels, waffles) enjoyed by guests
Working AC and comfortable beds for many stays
Pet-friendly and accommodating
Convenient location near town and food options
Some guests found rates very competitive
Indoor pool praised when open
Cons:
Several reports of dirty/filthy rooms and hygiene issues (opened soap in tub, slimy shower)
WiFi limited to lobby; TV affected by no WiFi in rooms
Indoor pool closed at times during stays
No elevator and steep stairs reported
Occasional uncomfortable beds and poor soundproofing
Limited breakfast variety; some want more options
Mixed opinions on value — some say overpriced for quality
Hotel check-in/out policies criticized by some guests

Categories

Cleanliness
7
Many guests repeatedly report very clean rooms and white sheets, but several strong negative mentions (filthy room, opened soap in tub, slimy shower water) reduce the overall cleanliness score.
Service
8.5
Staff is consistently described as friendly, helpful, caring and knowledgeable; multiple reviews highlight excellent, attentive service.
Location
8
Reported as a good, convenient location with nearby food options and easy access to town.
Room Quality
7
Rooms are generally comfortable with working AC and comfortable beds for many guests, but there are complaints about occasional uncomfortable beds, soundproofing issues and an aging property.
Amenities
6.5
Mixed amenity experience: AC and indoor pool praised by some, but recurring negatives include pool closures, WiFi only near lobby (TV impacted), no elevator and steep stairs.
Value for Money
7.5
Split sentiment: some guests note very good rates for the area (good value if you just need basics), while others feel the price exceeds the quality offered.
Food and Beverage
7
Breakfast is free and described as adequate (donuts, bagels, make-your-own waffles, coffee) and enjoyed by many, though several guests want more variety (eggs, biscuits & gravy).
Overall Experience
8.5
Overall stays are positive thanks to cleanliness for many guests and strong service; however, issues with amenities, occasional cleanliness lapses and hotel policies temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:30

Property Description

Recreation and Amenities
Enjoy the indoor pool and other amenities, such as the on-site vending machine, at The Copper Hotel, Surestay Collection By Best Western.

Convenience and Services
Benefit from the 24-hour front desk, laundry facilities, and additional vending machine available. Free self-parking is provided for your convenience during your stay.

Room Features and Connectivity
Relax in one of the 46 air-conditioned rooms equipped with microwaves and LED televisions. Stay connected with wireless internet access and enjoy a range of satellite programming.

Plan your visit to The Copper Hotel, Surestay Collection By Best Western for a mountain retreat near key attractions like Prescott National Forest and Montezuma Well National Monument. Book now for a memorable stay!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

See all policies

Location

Guest Reviews

7.5
Based on 94 reviews
Cleanliness: 7
Service: 8.5
Location: 8
Room Quality: 7
Amenities: 6.5
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 8.5
A
Adriana • family
10
Pros:

The room was very clean and I felt safe my entire stay. There’s a few food options nearby too which was great and the AC worked fantastically!

2025-10-13 • via Nuitee
F
Francis • family
10
Pros:

It was nice and very pet-friendly to have our dogs in the rooms.

2025-10-11 • via Nuitee
C
Chris
8
Pros:

Good

2025-10-08 • via Nuitee
H
Hedie • family
10
Pros:

Clean room , air conditioning worked perfectly !

2025-10-06 • via Nuitee
C
Chris
8
Pros:

Good

2025-09-29 • via Nuitee
P
Patricia J
10
Pros:

The staff was very friendly and helpful. The room was very clean.

2025-09-29 • via Nuitee
J
James • family
8
Pros:

The hotel is standard. I expected more from a Best Western. Room was clean, we actually got to check in 15 minutes early, however the policy of check in after 2pm, and out by 11am, is getting more ridiculous by the year. The indoor swimming pool has been closed for 11 months. The Continental breakfast was adequate, nothing fantastic, donuts, bagels, ‘make your own waffles’, coffee juice milk. Adequate, not spectacular. I will say the rates were some of the best in the area, which explains why, considering what you get, is why it is so cheap. If your just looking for a bed to sleep in, a shower to take, and a simple breakfast, then this hotel will do you just fine

2025-09-28 • via Nuitee
T
Tony
10
Pros:

Great staff. Enjoyed the breakfast. Clean rooms what more do you need.

2025-09-26 • via Nuitee
C
carlos
10
Pros:

The place is great

2025-09-26 • via Nuitee
L
Leopoldo
2
No WiFi and TV
Pros:

Place is filthy, they have no WiFi, the TV runs on WiFi so that doesn’t work either. One tiny mirror outside of the bathroom. No elevator and really steep stairs. Will never stay there again.

2025-09-15 • via Nuitee
K
Kaylyn
6
Pros:

There was a bar of soap that was opened in the tub!!!

2025-09-06 • via Nuitee
L
Leydy • partner
10
Pros:

Love this hotel people are friendly

2025-09-03 • via Nuitee
L
Lonzo
10
Pros:

Nice clean comfortable little hotel. Everything you need. Staff are very cordial and helpful.

2025-08-30 • via Nuitee
M
Mary
8
Good location, convenient to town.
Pros:

Comfortable stay here, but rooms weren't very sound proofed, could hear doors slamming in the morning.
It would be nice to have a few more breakfast options. For example hard boiled eggs, and biscuits and gravy.
Overall clean, and beds were comfortable. Staff was friendly.

2025-08-15 • via Nuitee
B
Bradley • friends
10
Pros:

Perfect place to stay, free breakfast and coffee, great knowledgeable staff and helpful

2025-08-01 • via Nuitee
R
Randi
2
Pros:

Dirty room. Uncomfortable bed. Water is slimy in shower. felt gross when leaving

2025-07-20 • via Nuitee
R
richard • family_with_children
10
Pros:

Very quite and pleasant place to stay ...and the indoor pool was amazing

2025-07-06 • via Nuitee
F
Francisco • family
8
Pros:

Everything's was great clean rooms. The pool was closed while we were there. But Everything else was good coffee and donut and bagels in the morning was good.

2025-06-22 • via Nuitee
K
Kim
10
Pros:

Nice rooms

2025-06-13 • via Nuitee
K
Kay
6
Pros:

The staff was very friendly and helpful. The property was old and looked it. The Wifi only worked near the lobby, so I couldn't work on my computer in my room. That was a big problem.

2025-06-04 • via Nuitee