WoodSpring Suites Yorktown Newport News

Hotels
•
WoodSpring
7.4 (619 reviews)
2420 George Washington Memorial Highway , Yorktown , US

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Pets allowed

Review Highlights

Pros:
Great/central location
Spacious rooms and kitchenette-style rooms
On-site laundry facilities
Several guests reported clean, well-kept rooms
Front desk staff professional in multiple stays
Convenient for shopping and repeat stays
Cons:
Broken or poor-quality beds; mattresses too hard/creaking
Rude or unprofessional management/staff; receipt/refund/payment issues
Water problems: low pressure, no hot water, kitchen sink spraying
Dirty linens/towels and at least one report of blood-stained sheets
Missing toiletries and room amenities (no iron, no full-length mirror)
Toilet clogging and elevator smell; poor entrance lighting
Thin walls/noisy neighbors

Categories

Cleanliness
6.5
Mixed reports: several guests said rooms were cleaned and well kept, but others noted unclean towels, blood-stained sheets, elevator smell and recurring toilet clogs.
Service
7
Mixed service sentiment: some guests praised professional front desk staff and compensation for issues, while multiple reviews described rude or unprofessional management (including a staff member named Will and the manager) and problems with receipts/refunds.
Location
9
Consistently positive: many guests called the location great/central and convenient to shopping and dining.
Room Quality
6.2
Several complaints about bed quality (broken beds, very hard mattresses, creaking/uneven beds) and issues with room fixtures (kitchen sink spraying); some guests did note the rooms are spacious.
Amenities
7.8
Mixed: on-site laundry was praised and kitchenette rooms are a plus, but guests reported missing toiletries, no iron/ironing board or full-length mirror, and poor hanger condition.
Value for Money
7
Mixed perceptions: repeat guests reported consistent value, but others cited billing/payment issues (charged before arrival, refusal of refunds), and problems like stained sheets and broken beds that reduce perceived value.
Food and Beverage
7
Minor negative mentions: a guest noted hot water for tea/shower water would not get hot and general water pressure problems; otherwise little F&B commentary.
Overall Experience
8.7
Overall mixed but leaning positive for location and some repeat-stay satisfaction; however, service inconsistencies, room/bedding issues and housekeeping lapses impacted several stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:31

Property Description

WoodSpring Suites Yorktown Newport News offers convenient accommodations near top attractions such as Busch Gardens and Historic Jamestowne. Modern Amenities like a fitness center and free WiFi enhance your stay. Spacious Units equipped with a kitchen and TV ensure comfort, while the 24-hour front desk provides assistance at any time. Explore nearby attractions like Water Country USA and Busch Gardens Williamsburg, just a short drive away. Book now for a memorable stay at WoodSpring Suites Yorktown Newport News.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 619 reviews
Cleanliness: 6.5
Service: 7
Location: 9
Room Quality: 6.2
Amenities: 7.8
Value for Money: 7
Food and Beverage: 7
Overall Experience: 8.7
E
Elisha • couple • us
10
2026-10-28 • via Nuitee
R
Rosa • family_with_children • us
4
The people need to be friendlier and courteous. The place needs a better entrance with more lighting all around it.
Pros:

The size and kitchenette style room

Cons:

The smell in elevator and the mattresses need to be replaced too hard.

2026-10-27 • via Nuitee
J
James • couple • us
7
Cons:

receptionist would not give me a receipt...water pressure was low in bathroom..also hot water for tea was nit working...

2026-10-20 • via Nuitee
J
Jasmine • solo_traveller • us
8
Would stay here again!
Pros:

Location is great! It’s around pretty much everything!

2026-10-13 • via Nuitee
C
Carter • family_with_children • us
10
2026-10-09 • via Nuitee
R
Rusty • couple • us
4
Would've been a good stay if not for the broken bed.
Pros:

Rooms were Spartan but nice. Would've been a fine place if not for the bed.

Cons:

The bed was broken and had a horrible night sleep.

2026-09-15 • via Nuitee
A
Ariel • family_with_children • us
6
Pros:

Clean

Cons:

Toilet kept clogging for our entire stay. Neighbors were v were very loud.

2026-09-12 • via Nuitee
L
Lamont Hampton • solo_traveller • us
8
2026-09-08 • via Nuitee
K
Kamron • couple • us
5
Pros:

Staff and location was good

Cons:

The beds were poor quality every movement would make it creak. It was also uneven on one end.
Weren’t any toiletries

2026-09-08 • via Nuitee
O
Owens • family_with_children • us
5
Not recommend unless you want mediocre
Pros:

The location was great for what I needed. Staff was nice and compensated my needs when I complained about the wrong room for what I booked online.

Cons:

The room I booked online was not the room that was given to me. The kitchen sink sprayed water everywhere when you turned it on. The extra set of sheets provided for the pull out sofa bed were blood stained...gross.

2026-09-07 • via Nuitee
H
Hyde • couple • us
10
2026-09-07 • via Nuitee
T
ToGloria • couple • us
4
Misleading Stay
Pros:

N/A

Cons:

I requested to pay at the location when I arrived. They had Will call me the day before to pressure me to pay money before I arrived onsite. Then they took the money anyways before I got there.

Will is very rude and unprofessional.

The room I booked was a queen suite. Thinking it would be a double. No and when I went to ask if I could switch room I got shot down.

Towels were not clean and they wouldn’t provide extras.

The shower water would not get hot no matter how long you run it.

There was no full size mirror in the room. No iron or ironing board. Hangers provided were white turning brown.

2026-09-07 • via Nuitee
Y
Yolie • solo_traveller • us
10
Great stay away from home
Pros:

I visted this location three times and waited to make sure I always had the same quality of service. I must say I enjoyed all three stays. The rooms are huge and so is he bathroom and they are cleaned. The laundry room is necessary as I traveled alot and used the facility there. The front desk team are very professional and keep up the property really well. I would recommend this location.

2026-09-07 • via Nuitee
C
Clifton • solo_traveller • us
7
2026-09-06 • via Nuitee
A
Abrea • couple • us
6
2026-09-04 • via Nuitee
V
Vasiliy • solo_traveller • us
9
2026-08-30 • via Nuitee
M
Melody • family_with_children • us
7
2026-08-29 • via Nuitee
J
Jessica • couple • us
9
Overall, it was a great stay. The room was very clean and located near shopping and places yo eat.
Pros:

It was in a great location and it was well kept.

Cons:

I could hear the neighbors (on one side) all night. The wall seemed yo be thin.

2026-08-27 • via Nuitee
B
Brownone • family_with_children • us
10
2026-08-25 • via Nuitee
S
sean • solo_traveller • us
8
2026-08-24 • via Nuitee