Grand Hotel Zagreb

Hotels
9 (3452 reviews)
Jankomir 27 , Zagreb , hr

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Comfortable ambiance
Cons:
Cleanliness issues
Location may be inconvenient for some
Uncomfortable beds reported by some guests

Categories

Cleanliness
8.16
There were complaints about cleanliness, particularly in bathrooms where mold and dirt were reported.
Service
10
Guests praised the friendly and professional staff.
Location
8.63
Location was generally good but some noted it was far from the city center.
Room Quality
8.67
Rooms described as comfortable but with some reports of uncomfortable beds.
Amenities
9.12
Amenities received mixed feedback, with some lacking variety but generally well-regarded.
Value for Money
8.65
Value for money was questioned due to some dissatisfaction with food offerings post certain hours.
Food and Beverage
9.11
Food was often praised, particularly breakfast, though some expected more variety.
Overall Experience
9.66
Overall experience was positive but highlighted some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:36

Property Description

Luxurious Accommodation

Grand Hotel Zagreb offers modernly decorated, spacious rooms renovated in 2023 for ultimate comfort during your stay.

Top-Notch Amenities

Enjoy complimentary Wi-Fi, parking, gym, swimming pool, and exclusive SPA and Wellness services including unique features like a floating room, baro chamber, and Finnish sauna.

Culinary Delights

Indulge in a delicious array of dishes at the restaurant, starting with a rich breakfast buffet and exploring a diverse menu throughout the day.

Experience the epitome of luxury and relaxation at Grand Hotel Zagreb. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Airport code: ZAG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for € 22.50 per person per night when using an available extra bed.
    People 12 years old and over stay for € 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

9
Based on 3452 reviews
Cleanliness: 8.16
Service: 10
Location: 8.63
Room Quality: 8.67
Amenities: 9.12
Value for Money: 8.65
Food and Beverage: 9.11
Overall Experience: 9.66
I
Ivan • solo_traveller • rs
10
2026-03-07 • via Nuitee
J
Josip • family_with_children • hr
10
2026-03-06 • via Nuitee
I
ivan191 • family_with_children • hr
9
Pros:

Staff

Cons:

No qtips

2026-03-06 • via Nuitee
V
Victor • family_with_children • md
10
2026-03-05 • via Nuitee
K
Karolina • solo_traveller • lt
10
Pros:

My number 1 place to go to when visiting Zagreb.
Spacious, clean and quiet. Lovely staff and breakfast.

2026-03-04 • via Nuitee
A
Andrea • solo_traveller • ba
10
Odlicno hotelsko iskustvo, uvijek se rado vracam.
Pros:

Ovo je po mome misljenju trenutno najbolji hotel u Zagrebu, sadrzi sve potrebno, teretana i spa centar su izuzetno dobri. Usluga odlicna, sve se moze rezervirati vrlo jednostavno preko TV-a. Sadržaji u sobi odlicni, cistoca na visokom nivou. Parkinga uvijek ima dovoljno i besplatan je.

2026-03-04 • via Nuitee
S
Sabina • solo_traveller • ba
9
2026-03-02 • via Nuitee
T
Tonći • family_with_children • hr
10
Pros:

Soba udobna i jako cista, osoblje ugodno i profesionalno doručak odlican, preporučujem

2026-03-02 • via Nuitee
A
Avdo • solo_traveller • se
10
2026-03-02 • via Nuitee
P
Pavel • solo_traveller • de
9
2026-03-02 • via Nuitee
A
Antonela • couple • hr
8
Za hotel od 4 zvjezdice bi trebalo obratiti paznju na neke stvari
Pros:

Cistoca urednost sobe i dorucak

Cons:

Svaku noc smo morali upozoravati da se upali grijanje u hotelu
Serviser iznimno neugodna osoba

2026-03-01 • via Nuitee
A
Ajda • solo_traveller • si
10
Bivanje z občutkom sprostitve
Pros:

Zelo čist, lep, urejen hotel, izjemen zajtrk, prijazno osebje, dovolj velike sobe, urejena kopalnica, odličen bazen. Lokacija je malo dlje od centra, ampak ima zastonj parkirišče. Razgled ni bil najlepši, ampak vse ostale storitve (wellness, prijaznost osebja, čistoča) vse nadoknadijo.

2026-03-01 • via Nuitee
E
Ena • couple • hr
10
2026-03-01 • via Nuitee
J
Jovan • solo_traveller • mk
10
2026-02-28 • via Nuitee
Y
yili • family_with_children • es
9
2026-02-28 • via Nuitee
S
Svetoslav • couple • bg
10
Pros:

Всичко беше супер.

2026-02-25 • via Nuitee
M
Mario • family_with_children • ie
10
2026-02-25 • via Nuitee
D
Dragana • couple • at
10
Gerne wieder
2026-02-25 • via Nuitee
P
Patrick • couple • hr
7
2026-02-25 • via Nuitee
R
Radic • family_with_children • hr
10
2026-02-24 • via Nuitee