Grand Hotel Zagreb

Hotels
9 (3452 reviews)
Jankomir 27 , Zagreb , hr

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Comfortable ambiance
Cons:
Cleanliness issues
Location may be inconvenient for some
Uncomfortable beds reported by some guests

Categories

Cleanliness
8.16
There were complaints about cleanliness, particularly in bathrooms where mold and dirt were reported.
Service
10
Guests praised the friendly and professional staff.
Location
8.63
Location was generally good but some noted it was far from the city center.
Room Quality
8.67
Rooms described as comfortable but with some reports of uncomfortable beds.
Amenities
9.12
Amenities received mixed feedback, with some lacking variety but generally well-regarded.
Value for Money
8.65
Value for money was questioned due to some dissatisfaction with food offerings post certain hours.
Food and Beverage
9.11
Food was often praised, particularly breakfast, though some expected more variety.
Overall Experience
9.66
Overall experience was positive but highlighted some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 09:36

Property Description

Luxurious Accommodation

Grand Hotel Zagreb offers modernly decorated, spacious rooms renovated in 2023 for ultimate comfort during your stay.

Top-Notch Amenities

Enjoy complimentary Wi-Fi, parking, gym, swimming pool, and exclusive SPA and Wellness services including unique features like a floating room, baro chamber, and Finnish sauna.

Culinary Delights

Indulge in a delicious array of dishes at the restaurant, starting with a rich breakfast buffet and exploring a diverse menu throughout the day.

Experience the epitome of luxury and relaxation at Grand Hotel Zagreb. Book now for an unforgettable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Airport code: ZAG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for € 22.50 per person per night when using an available extra bed.
    People 12 years old and over stay for € 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

9
Based on 3452 reviews
Cleanliness: 8.16
Service: 10
Location: 8.63
Room Quality: 8.67
Amenities: 9.12
Value for Money: 8.65
Food and Beverage: 9.11
Overall Experience: 9.66
M
Mario • solo_traveller • sk
10
2026-02-14 • via Nuitee
A
Anita • couple • hr
10
Super
Pros:

Sve je bilo super.

Cons:

-

2026-02-14 • via Nuitee
T
Tomislav • family_with_children • hr
6
2026-02-14 • via Nuitee
M
Majahop • family_with_children • hr
9
2026-02-13 • via Nuitee
V
Vanja • family_with_children • hr
10
2026-02-13 • via Nuitee
E
Ermin • family_with_children • ba
10
2026-02-12 • via Nuitee
J
Jamnik • family_with_children • si
10
Pros:

Vse

2026-02-11 • via Nuitee
K
Krešimir • family_with_children • hr
9
2026-02-10 • via Nuitee
G
Gianni • extended_group • it
8
Buono
Pros:

Hotel nuovo

Cons:

Ambienti freddi e ristorante da migliorare

2026-02-09 • via Nuitee
F
felix • family_with_children • cy
10
2026-02-09 • via Nuitee
S
Sedlic • couple • hr
10
2026-02-09 • via Nuitee
P
Perić Trpimir • extended_group • hr
9
2026-02-08 • via Nuitee
T
Tutić • couple • us
10
2026-01-31 • via Nuitee
D
Darko Kovač CR • family_with_children • ba
9
2026-01-31 • via Nuitee
D
Darko Kovač CR • family_with_children • ba
9
2026-01-31 • via Nuitee
F
Florian • couple • at
8
2026-01-30 • via Nuitee
A
Antoni • couple • hr
7
2026-01-30 • via Nuitee
A
Andreja • solo_traveller • hr
10
2026-01-30 • via Nuitee
A
Almir • extended_group • ba
3
Cons:

We did not have a water in the room and lady from the reception said this is just shortly do not worry. After couple of hours of waiting nobody gave us even a bottle of water or what is the worst we did not get any precise information when water will come so could get shower, go in toilet or do someting else. This is really absolutely unprofessional in front of all guests. Can you imagine, they close all toilets in hotel with sign PLEASE DO NOT USE IT. You can not manage this sort of hotel with that approach. Of course issues can happend but you need to think about your guests....I can tell you for sure....they did not care about their guests at that moment. That is why I will never stay here and will not recommend it to anyone for staying there.

2026-01-30 • via Nuitee
A
Altay Yıldız • couple • tr
8
2026-01-30 • via Nuitee