GH Palazzo Suite & Spa

We had the worst experience at this hotel. We reserved and paid in full six months in advance because we planned to meet our relatives from Ukraine and spend time around this area. When we arrived, the staff transferred our reservation to another hotel without our consent. They claimed due to electrical issue in the room. We believe it was because we paid at a lower price six months ago and the current price went up. They over booked and they decided to cancel ours so I they can offer our rooms at the current price. They should have honored our reservation on a first come first served basis.

E' un hotel che era la residenza estiva dei Reali e quindi la struttura è splendida. Situata di fronte al mare, con ampio parcheggio e camere molto spaziose e confortevoli.
Breakfast veramente notevole per la ricchezza e varietà.
Ottimo servizio.

The location is by the sea, but bit far from downtown.
The restaurant at the hotel was closed during our stay.
The room was really spacious The bath room had separat shower n bathtub.

The staff were very nice and accommodating. Very knowledgeable about the area and even recommended great places to visit throughout our way stay. The hotel is beautiful and has great views of the beach. Breakfast buffet was amazing and the amenities were fantastic.

Visit to Livorno to see family member who lives there.

Great place ! Very big room with great big windows right in front of the sea in a very grand beautiful building

Struttura di valore artistico l, molto bella. Pagare un parcheggio all' aperto euro 18,00 è un assurdità. La camera ricevuta inadeguata per la mancanza di uno scrittoio, spazio camera inadeguato il supporto porta valige posizionato davanti all' armadio rende difficoltosa l'apertura. Il materasso da sostituire viene il mal di schiena. Bagno 2 piccoli bagni uno minuscolo con WC e Bidet, l' altro causa protezione della doccia non idonea l' acqua bagna il pavimento e l'utilizzo per la persona successiva è praticamente impossibile.

L

Lovely location and the room had a huge bed. But the pool was closed and the spa only opened at 3pm on Tuesday - we were there Monday to Wednesday, so that was very limiting. The bar had a lovely view, but was very expensive.

Poor breakfast, long 15 min line at checkout. No ventilation in the room. Really horrible

The hotel is very dated and definitely not a 5 star like advertised. There is no lobby area or any area to sit and relax. Advertises a pool area but doesn’t mention that you have to pay to use the pool
Paint is peeling from the walls, our window leaked in the rain, the shower door didn’t close properly and soaked the bathroom floor. Tea and coffee wasn’t filled up every day had to ask for more and they tried to charge me for a coffee sachet!
Breakfast was €20 per person per day! Went next door to a little bakery for croissants and coffee which was €2
It’s in a good location next to the bus stop and on the boarder of the main Livorno area

Easy to access, nice reception area and staff, quiet room

I stayed in a superior room which was in poor condition

Ideal muy recomendable

Dirty bed! Bad Service! A/C did not work and front desk said they could not do anything about it.

Das Hotel ist in die Jahre gekommen und das sieht man an allen Ecken und Kanten. Das Bett ist bequem. Das Personal an der Rezeption, im Speisesaal und der Concierge waren sehr freundlich. Als dann ein Problem mit unserem Zimmer aufgetaucht ist (es hat durch die Badezimmerdecke getropft - und nicht zu wenig) kam der Manager. Danach war die Kommunikation furchtbar. Es gab kein Geld zurück, ich musste dem Manager mailen, der nur auf drängen geantwortet hat, keine zufriedenstellende Lösung bekommen. Expedia wurde involviert.

Beautiful and well maintained classical building from the end of the 19th Century in front of the sea. Excellent restaurant on the roof with amazing view. Attentive and efficient staff.

Nice location

Exemplary service by every staff member we encountered. The property is palacial and elegant.
Wonderful property.

This was an outstanding hotel. The rooms were big, not the typical small European room. The bathroom had a tub and a shower and also was large. The location was beautiful - right across from the ocean. I would stay here again!!