Facilities

Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Ironing service
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Clean rooms
Good breakfast
Cons:
High prices
Poor service experience for some
Inconsistent room quality

Categories

Cleanliness
8.66
Rooms were clean but there were mentions of issues with insufficient supplies.
Service
9.63
Most guests found staff to be friendly and attentive, though one review noted rudeness from a male staff member.
Location
10
Described as beautiful and close to major attractions.
Room Quality
9.17
Rooms are often praised but there are concerns about furniture quality.
Amenities
8.62
Amenities present but some reviews indicate lack of certain services.
Value for Money
8.15
Several comments about high price compared to quality and experiences.
Food and Beverage
8.61
Breakfast is generally good but some reviews suggest more variety is needed.
Overall Experience
9.16
Overall experiences were positive, with minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:43

Property Description

Luxurious Accommodation
Experience air-conditioned rooms with modern amenities like a minibar, flat-screen TV, and private bathroom.

Convenient Services
Enjoy a 24-hour front desk, airport transfers, room service, and free WiFi throughout the property.

Central Location
Located in the heart of Rome, you are just a short distance away from major attractions like Piazza Venezia and the Roman Forum.

Book now for an unforgettable stay at The Sanctuary Urban Retreat, where luxury meets convenience in the heart of Rome.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 656 reviews
Cleanliness: 8.66
Service: 9.63
Location: 10
Room Quality: 9.17
Amenities: 8.62
Value for Money: 8.15
Food and Beverage: 8.61
Overall Experience: 9.16
K
Karen extended_group au
10
Highly recommend this hotel, quiet and safe neighbourhood and transport options to get you anywhere! 👍
Pros:

Quiet, great neighbourhood, close to restaurants and tram/train to go right into Termini, modern vibes, fabulous breakfast and very friendly staff.

Cons:

Nothing

2026-06-04 via Nuitee
S
Stephan couple at
8
Perfekt für Sigthseeing in Rom!
Pros:

Top Lage für den Besuch der römischen Altstadt. Schönes großes und sauberes Zimmer.

Cons:

Aus dem Innenhof könnte man mehr machen. Die Bar war immer unbesetzt und es fühlte sich alles ein wenig lieblos an. Leider war auch das Personal nicht so wirklich in top of things. Die Rezeption wollte uns nach der Ankunft informieren, wann das Zimmer fertig ist - ist nicht geschehen. Und das um 15.00 Uhr das Zimmer noch nicht fertig geputzt war, war auch ein wenig überraschend. Aber das sind nur Details, die am sonst guten Aufenthalten nicht wirklich etwas geändert haben.

2026-06-02 via Nuitee
H
HOWARD family_with_children us
1
Would not recommend
Pros:

Breakfast

Cons:

Staff was not accommodating . Ended up paying for two rooms and only needed one . Not good business

2026-06-02 via Nuitee
E
Emily couple au
4
Ok - I would stay elsewhere for the price we paid, was not worth our money,
Pros:

Quiet location, however a little bit far from everything.

Cons:

Value for money - very expensive and not worth it. Our room had broken amenities and needed a good clean. Also don’t get me started on the towels - horrid!!! Like a small sarong, we had to ask for a normal towel several times!

2026-06-01 via Nuitee
C
Chen extended_group cn
8
2026-05-30 via Nuitee
P
Paulo couple br
10
Fantástico!
Pros:

Adoramos a nossa hospedagem. O lugar é muito bem localizado e os funcionários são muito receptivos e educados. Fomos muito bem recebidos.

Conseguimos fazer tudo a pé ou de ônibus pela cidade, de forma bem fácil.

Recomendo fortemente esse lugar para quem não quer ficar muito próximo da grande movimentação de pessoas que tem no centro.

Cons:

As toalhas podem ser melhores. Mas é apenas um detalhe.

2026-05-26 via Nuitee
E
Evelyne couple be
4
Veel te duur voor wat het was!
Pros:

De stijl. Tetradoeken als handdoek wat op zich leuk gevonden was. Alleen enkel kleine handdoeken en een gastendoekje

Cons:

Slecht onthaal, geen onthaal eigenlijk
Geen uitleg over faciliteiten.
Ontbijt 25min wachten op eieren.
Bar ging open om 17u30. Zaten van 17u05 te wachten. Om 18u nog niet open. Excuus was dat drank te halen is in ontbijtruimte.

2026-05-23 via Nuitee
M
Martina solo_traveller it
7
La zona mi ha fatto scegliere il vostro hotel
Pros:

Arredamento e semplicità ma ricercata

Cons:

Negativa la colazione . Dolci commerciali , 3
Panini di numero esposti chiaramente da surgelato , la stanza con luci fredde . Le foto nel sito non centrano nulla .Il ragazzo carino ma non basta . Delusione .sconsiglio il soggiorno ai miei amici per questo

2026-05-19 via Nuitee
C
Carolina couple br
9
Pros:

Os funcionários foram super prestativos comigo. Receberam minhas compras e minha mala em antecipado. O quarto era grande o lugar é agradável, cama confortável. O local é silencioso e calmo, mas ainda perto do centro de Roma.

Cons:

As toalhas feitas em tecido de algodão , tipo toalhas turcas, são bem estranhas.

2026-05-14 via Nuitee
C
Chloé couple fr
6
Bonne localisation pour une jolie chambre.
Pros:

L’emplacement est idéal. La chambre était très joliment décorée. Le petit déjeuner très bon et copieux.

Cons:

Pour une nuit d’hôtel à 400 euros, nous aurions espéré plus qu’une bouteille d’eau en guise de bienvenu.
La terrasse était sale, ainsi que la table et les chaises. Des fourmis étaient dans la douche au matin. Déçus également de ne pas trouver des pâtes ou pizzas ou spécialités italiennes sur le menu du repas.

2026-05-13 via Nuitee
J
John couple us
10
Pros:

Like everything about this place but the location is unbeatable

2026-05-13 via Nuitee
D
Daoqing family_with_children hk
7
The property is over priced.
Pros:

The hotel is located at a quiet neighbourhood. We feel quite safe. Walking distance to colosseum.

Cons:

The hotel didn’t really live up to my expectation. Honestly, for the price charged, I expected much more.
- First, only one bottle of complimentary water was offered for a 3 guests suite upon check in. There was no refill the next day. We were asked to pay €3 for any additional bottle.
- The room looks nice in the photos but facilities have deteriorated.
- The staff at the reception was lukewarm.

2026-05-10 via Nuitee
G
Gianluca couple it
9
Pros:

La posizione

Cons:

Manca una adeguata illuminazione dello specchio in bagno

2026-05-10 via Nuitee
A
Amalia couple gr
10
2026-04-26 via Nuitee
I
Iris extended_group de
9
Äußerst gelungen... 100%ige Weiterempfehlung
Pros:

Authentisch, modern, clean, Ausstattung, Frühstück, Innenhof

2026-04-23 via Nuitee
Мартин couple bg
10
2026-04-19 via Nuitee
I
If87 couple it
7
2026-03-23 via Nuitee
G
Giulia couple it
10
2026-03-22 via Nuitee
P
Philip solo_traveller mt
9
2026-03-09 via Nuitee
M
Marcelo extended_group br
10
2026-03-03 via Nuitee