Gardea SoulFamily Resort

Hotels
9.1 (44 reviews)
Via delle Busatte 60 , Nago-Torbole , it

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Family-friendly
Friendly staff
Cons:
Poor location
Room quality issues

Categories

Cleanliness
9.16
Several reviews reported issues with cleaning and noise.
Service
10
Staff were consistently described as friendly and accommodating.
Location
8.66
Criticism regarding the hotel's location in the reviews.
Room Quality
8.16
Concern over the rooms being noisy and not meeting five-star expectations.
Amenities
10
Family-friendly amenities were highlighted positively.
Value for Money
7.66
The pricing was heavily critiqued given the room quality and overall experience.
Food and Beverage
9.16
The food received mixed reviews but was generally considered good.
Overall Experience
10
Despite some criticisms, many enjoyed their stay and plan to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 16:14

Property Description

Luxurious Accommodation

Guests can enjoy air-conditioned rooms with modern amenities and stunning pool views. Each room is equipped with a desk, kettle, minibar, and a flat-screen TV for ultimate comfort and relaxation.

Wellness and Entertainment

Indulge in the hotel's indoor pool, sauna, and spa center for a rejuvenating experience. In the evening, enjoy entertainment options or unwind in the garden while the kids have a blast at the on-site kids' club.

Culinary Delights

Experience delectable Italian and local cuisine at the hotel's restaurant, with options for vegetarians, dairy-free, and gluten-free guests. The perfect place to savor a variety of flavors during your stay.

Book now to experience luxury, relaxation, and culinary delights at Gardea SoulFamily Resort in Nago-Torbole.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.1
Based on 44 reviews
Cleanliness: 9.16
Service: 10
Location: 8.66
Room Quality: 8.16
Amenities: 10
Value for Money: 7.66
Food and Beverage: 9.16
Overall Experience: 10
S
Sadri family_with_children fr
10
Pros:

⭐️⭐️⭐️⭐️⭐️
Wir hatten einen sehr angenehmen Aufenthalt im Gardea Soulfamily Resort Hotel. Alle Mitarbeiter waren äußerst freundlich – besonders Aurora an der Rezeption, die uns herzlich willkommen geheißen hat. Das gesamte Hotel war sehr sauber und gepflegt. Wir kommen gerne wieder und empfehlen es zu 100% weiter!

2025-10-03 via Nuitee
S
Scott and Debra partner
10
Pros:

Definitely the place to go if you have small children. Property was beautiful, the staff went above and beyond to please. Food was excellent!

2025-09-19 via Nuitee
T
Tanya family_with_children il
10
Pros:

We loved everything about this hotel.. the atmosphere, the food and all the little details. A perfect place for a family vacation with children

2025-09-13 via Nuitee
A
Aude family_with_children ae
1
This hotel in no way reflects 5-star standards. At best this is a 3-star property
Pros:

Electric bike

Cons:

• The restaurant is mediocre.
• The hotel is poorly located
• The facilities are not worthy of a five-star hotel.
• The bedding is mediocre, absolutely not worthy of a five-star.
• The rooms are noisy and the cleaning is not good
• There is no valet service. Upon arrival, we had to insist for the hostess to show us the facilities and our room (otherwise, they just hand you the key and you have to find it yourself! Seriously ?).
• Check-out is at 10 a.m., whereas the standard is noon or even 1 p.m. This schedule is unacceptable.

We paid more than €700 per night for a very bad room with no view. I regularly stay in five-star hotels, and during our trip to Italy we only stayed in five-star establishments. I can assure you that this hotel is barely worth 3 stars.

2025-09-01 via Nuitee
K
Katie
10
Amazing stay!
Pros:

Amazing hotel, great for families excellent food and service

2025-08-29 via Nuitee
M
Maria Shangrila
10
Pros:

Coming back and staying here again

2025-08-19 via Nuitee
C
Carl
10
We'll probably go back!
Pros:

What an amazing hotel. Their website and the reviews don't convey some of the important small details about this hotel that make a family stay.

First and foremost, this is obviously a hotel for families. They prioritise the kids and that's amazing. The kids club is really good. They print the weeks itinerary that runs from Monday to Sunday so that you can see everything that is on. You can drop your kid/s at anytime without booking them in so it's so easy to pick and choose when you want some peace! There's lots for the kids to do so they don't get bored. Although I think a few more toys or activities might help for the times when there isn't a defined activity scheduled.

The pools are brilliant and it's generally easy to stay close to your kids and have an eye on them. They are of a good depth and slightly heated. The only negative is that the tiles on the inside are super slippery.

We thought the food was really good and it was nice to experience different types of Italian food. Make sure you like Italian food though as getting any other type of food is impossible with the exception of a couple of things on the kids menu. There was always plenty of choice at dinner but it would have been good to see a few other things at breakfast or a change of some things from day to day.

Finally the staff. They are incredible and so friendly. They are almost at the level of the friendliness of Fijian people and that is really saying something!

2025-08-19 via Nuitee
A
Aurelie
10
Belle expérience de qualité en famille
Pros:

Service irréprochable, équipe très accueillante et chaleureuse. Très bonne qualité de restauration. Quelques animations organisées par l’établissement agréables et en petit comité grâce a la taille de l’hôtel. Très bonne expérience en famille.

2025-08-13 via Nuitee
J
JanK3 family_with_children cz
10
Gardea Soulfamily
Pros:

Krásný, čistý, moderní hotel, skvělý a ochotný personál, vše co jsme potřebovali, nic nebyl problém. Plno vyžití pro děti. Za nás ideální hotel pro rodiny s dětmi. Byli jsme v tomto hotelu již hned po otevření a musím říct, že za ty 2 roky vylepšili spoustu věcí, ať je to servis v restauraci, doplnění zábran atd. Je vidět, že opravdu naslouchají hostům a ladí detaily. Určitě sem pojedeme znovu!

2025-08-09 via Nuitee
L
Lorraine family_with_children us
8
Great experience for the kids, but you’ll
Pros:

The staff was very kind. There were thoughtful touches for the kids like gifts, entertainment and nighttime stories.

Cons:

This was the most I’ve ever spent on a hotel room. Two hooks fell off the wall in the bathroom. The “suite” is no bigger than a typical hotel room in the USA. The property is not easily walkable to town. Paying for water at dinner feels insulting when it is included for breakfast. We were told there was a six night minimum and another family we talked to were told there was a five night minimum.

2025-08-07 via Nuitee
A
Adam family_with_children gb
9
Pros:

Small, family friendly hotel. Amazing food, service and views

Cons:

More older children food choices (mine were 9 and 11)
Paid for water with dinner but free with breakfast
Coffee machine after dinner

2025-08-05 via Nuitee
E
Esther family_with_children de
10
2025-08-04 via Nuitee
E
Emma family_with_children ie
10
Pros:

Gardea has thought of everything for families. It has a lovely relaxed atmosphere, modern facilities and is spotless. The staff are so helpful and friendly. We had such a lovely trip.

2025-08-02 via Nuitee
N
Natallia family with young children us
10
Exceptional
2025-07-30 via Nuitee
G
Gregory family_with_children
10
Pros:

Beautiful property and extremely kids friendly!

2025-07-07 via Nuitee
E
Eisa family with young children kw
10
Thank you
2025-06-26 via Nuitee
E
Erkan family with young children ch
10
For Family Holidays a prefect choice
Pros:

The Staff is Top

2025-06-09 via Nuitee
D
diba family
10
Pros:

This was a family trip with two kids , 10 &14 years old . It was a brilliant trip , staff including kitchen team were welcoming, experienced and friendly , food was amazing, generous , variety of Italian cuisine , freshly made, tailored to your taste and by order daily. we were treated as they would treat their family.
Location is perfect for families who would like to do activities with children, cycling, swimming, walking , hiking, sailing. The view of the lake is amazing from the pool. Pool has warm water and plenty of chairs and sun-beds around the pool to relax . A water slide trampoline and little play area were bonus for those with small kids .
Hotel was clean and spotless, rooms are comfortable, beautifully designed and each individual room has view of the valley and lake .
Overall we loved it and would like to come back soon

2025-05-31 via Nuitee
K
Khaled young couple kw
1
Bad
2025-05-24 via Nuitee
M
marco family_with_children
10
Pros:

Pillows could have been more plush but otherwise terrific. Staff are lovely.

2025-04-26 via Nuitee