THE STEPS Hotel - by Eitch Collection

Hotels
9.2 (522 reviews)
Via delle Carrozze, 92 , Rome , IT

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Room size and conditions

Categories

Cleanliness
7.72
Mentioned issues with cleaning and dust accumulation in the reviews.
Service
10
Guests praised the friendly and helpful staff.
Location
10
Great location cited multiple times as a strong point.
Room Quality
9.22
Mixed sentiments, with some noting small size and underwhelming conditions.
Amenities
8.72
Cons addressed the absence of certain amenities like an on-site bar.
Value for Money
8.22
Discontent with pricing relative to room conditions and service.
Food and Beverage
9.72
Good feedback on breakfast, but some wished for more options.
Overall Experience
10
Overall positive sentiments, but significant issues reported by some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:54

Property Description

Luxurious Accommodation: Indulge in air-conditioned rooms equipped with modern amenities like a coffee machine and a safety deposit box.

Central Location: Situated just 400 meters from the iconic Spanish Steps, our 4-star hotel offers easy access to Rome's popular attractions.

Exceptional Service: Enjoy conveniences such as airport transfers, a 24-hour front desk, and free WiFi, ensuring a seamless stay.

Experience luxury and convenience at The Steps at Eitch Belsiana - book your stay now to make unforgettable memories in Rome.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 522 reviews
Cleanliness: 7.72
Service: 10
Location: 10
Room Quality: 9.22
Amenities: 8.72
Value for Money: 8.22
Food and Beverage: 9.72
Overall Experience: 10
A
Aysegül • couple • tr
9
Gönül rahatlığıyla tercih edebilirsiniz
Pros:

Oda temizliği, banyosu , odada ütü olması, odanın genişliği idealdi, konumu

Cons:

Kahvaltısı yetersizdi ve bazı ürünler bayattı

2026-11-06 • via Nuitee
I
Islami • couple • xk
10
Pros:

We had an absolutely wonderful experience at Steps Hotel! From the moment we arrived, everything was excellent. The location is simply perfect, right in the heart of Rome, within walking distance of the city’s most beautiful attractions, restaurants, and shopping areas. It made exploring Rome so easy and enjoyable.

What truly made our stay special, however, was the outstanding hospitality, especially from Tomas! He was incredibly kind, welcoming, professional, and always ready to help with anything we needed. His genuine care and willingness to go the extra mile made us feel truly valued as guests. People like Tomas are what turn a great hotel stay into an unforgettable experience!

The hotel itself was lovely, comfortable, and perfectly located, but it was the warmth and hospitality that made the biggest difference.

A special thank you to Tomas for making our visit to Rome even more memorable! Steps Hotel is lucky to have someone like him.

We would absolutely recommend this hotel to anyone visiting Rome and would happily stay here again❤️🇮🇹

2026-11-03 • via Nuitee
רגינה • couple • il
9
2026-11-01 • via Nuitee
A
Aspa • family_with_children • gr
8
Very good location, helpful staff overall very good stay
Pros:

Location excellent

2026-10-27 • via Nuitee
M
Megan • couple • nl
10
Super centraal, het personeel was super vriendelijk we voelde ons echt gast in dit hotel
Pros:

Super centraal, het personeel was super vriendelijk we voelde ons echt gast in dit hotel

2026-10-27 • via Nuitee
N
Naveh Filer • couple • il
10
2026-10-25 • via Nuitee
D
Danyah • couple • sa
6
2026-10-21 • via Nuitee
T
Tuğba • couple • tr
9
Mükemmel konum
2026-10-17 • via Nuitee
L
Lourdes • couple • br
10
Muito agradável
Pros:

Ótima localização .
O quarto é moderno e tudo funciona muito bem.
Os funcionários são muito atenciosos.

Cons:

Gostei de tudo

2026-10-16 • via Nuitee
M
MINGYANG • extended_group • cn
8
Pros:

Many thanks to the front‑desk staff Joy and all other members for their help. On the rainy day, they kindly called to book our transfer to the airport for us. The price was also very reasonable.

Cons:

the cleanliness of the bedding needs further improvement

2026-10-16 • via Nuitee
A
Andréia • couple • br
9
Pros:

Tudo

2026-10-14 • via Nuitee
M
Massimo • extended_group • it
6
2025-10-18 • via Nuitee
C
Cacique Sas Luisa Fernanda • couple • co
10
2025-10-17 • via Nuitee
F
Fernando • couple • ve
10
2025-10-17 • via Nuitee
E
Erin • couple • us
7
Pros:

Comfortable rooms and very nice bathroom.

Cons:

Under construction, no elevator as advertised, and buildings are blocks away from reception.

2025-10-16 • via Nuitee
A
Alejandro • couple • es
7
Pros:

La ubicación y el diseño

Cons:

Habitación pequeña, sin servicio de desayuno en el hotel, hotel en obras.

2025-10-13 • via Nuitee
K
kobi • couple • il
9
Pros:

מיקום

Cons:

חדרים קטנים

2025-10-13 • via Nuitee
A
Andy • couple • gb
7
Pros:

Great location, in the heart of Rome, excellent staff, superb service.

Cons:

No on site bar, rooms quite small

2025-10-12 • via Nuitee
L
Lil • family
8
Pros:

Love it

2025-10-11 • via Nuitee
• couple • us
10
2025-10-11 • via Nuitee