Boutique Hotel Piazza Carità

Hotels
8.1 (396 reviews)
Piazza Carità, 32 Scala B, 2 Piano , Naples , it

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Bathroom cleanliness issues
Room amenities lacking
Difficult hotel layout

Categories

Cleanliness
7.74
Concerns were raised about bathroom cleanliness and room maintenance.
Service
9.21
The staff was praised for their professionalism and attentiveness, especially during breakfast.
Location
8.75
The location was noted as very central and convenient, though some described issues with surrounding area.
Room Quality
7.2
Rooms were described as not meeting expectations for 'deluxe' status and lacking necessary amenities.
Amenities
7.73
Limited supplies and issues with air conditioning were noted, affecting the experience.
Value for Money
7.69
Guests expressed that the hotel did not provide value in relation to the expectations set.
Food and Beverage
8.24
Breakfast was appreciated but had to be taken in a different hotel as part of a peculiar arrangement.
Overall Experience
8.21
Overall experience was mixed with some highlights but significant drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:49

Property Description

Central Location
Conveniently located in Naples, Boutique Hotel Piazza Carità is near popular attractions like Mappatella Beach and Palazzo Reale Napoli.

Comfortable Rooms
Enjoy air-conditioned rooms with modern amenities including a flat-screen TV, minibar, and a private bathroom with a bidet. Some rooms even boast a balcony with city views.

Multilingual Staff and Breakfast
Our 4-star hotel offers a buffet breakfast and has staff fluent in English, Spanish, French, and Italian. Feel free to ask them for recommendations or tips at the 24-hour front desk.

Experience the charm of Naples with Boutique Hotel Piazza Carità - book now for a memorable stay!

Important information:

Guests are required to collect their room key at the reception of SoulArt Hotel located at Piazza Carità 32, Sc A 1st floor, in the same building where the Boutique Hotel Piazza Carità is located. Additional instructions will be provided after booking.

A luggage room is available for guests who arrive early.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Airport code: NAP

Location

Guest Reviews

8.1
Based on 396 reviews
Cleanliness: 7.74
Service: 9.21
Location: 8.75
Room Quality: 7.2
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 8.24
Overall Experience: 8.21
E
Elisabetta extended_group it
5
Napoli sempre bella
Pros:

La posizione, lo staff, la colazione e in particolare la professionalità, la disponibilità e signorilità di Silvia

Cons:

Il bagno non all’altezza di un 4 stelle.
Il personale non è stato attento al rifacimento giornaliero della camera, in particolare il riassetto dei letti, sostituzione salviette e pulizia.

2025-10-13 via Nuitee
P
Paolo solo_traveller it
5
2025-10-13 via Nuitee
L
Lee
6
Pros:

Great location, not easy to locate as reception is part of a bigger block.. which in itself is a bit dated...that said the accomodation itself isn't... staff lovely, lots to do near by

2025-10-10 via Nuitee
B
Błażej couple pl
8
2025-10-09 via Nuitee
F
Francisco extended_group pt
2
Não recomendo
Pros:

Localização

Cons:

O nosso quarto teve água fria a viagem inteira

2025-10-06 via Nuitee
A
Anna extended_group ca
5
I would not go back to this hotel.
Pros:

We liked the personal attention we received for our daily breakfast.

Cons:

1. This boutique hotel is part of a business building with other professional services. We did not like its location as it did not have any way that you could park your vehicle in the front to unload your luggage. The "Piazza" was always dirty and there are many homeless people in the area.
2. The entrance to the building with lots of graffiti has a large metal gate door that was locked upon our arrival. So if you arrive on a Saturday or Sunday, it is locked (no porter).
3. The reception is separate from where your room is located so there is no way that you can communicate with the reception by dialing (ie: 9 or 0) in case of an emergency. I brought this issue to their attention.
4. Supplies to the room is limited (no tissues, small bottles of shampoo, etc. so bring your own).
5. Problem with the air conditioning throughout (our friends had none for 4 days, although we reported it to reception). Hairdryer was not working and was replaced on the 3rd day.

2025-10-02 via Nuitee
solo_traveller it
9
2025-09-29 via Nuitee
R
Regina family_with_children es
9
Pros:

El personal y la ubicación

Cons:

Un poco ruidoso por la gente en la plaza.

2025-09-28 via Nuitee
family_with_children es
8
Buena ubicación
Pros:

Buen desayuno e inmejorable ubicación

Cons:

El desayuno era en otro hotel en el mismo edificio pero en otra planta y escalera diferente.

2025-09-28 via Nuitee
8
878SallyS Couples Tourrettes, Fayence, Var, Provence-Alpes-Cote d'Azur
4
Disappointing
Pros:

We stayed in this hotel for a one night stop-over in Naples. Location was the best part, as central & close to everything we wanted to visit. However, to say ‘boutique’ it was not. We booked a ‘deluxe’ double room & again it was not deluxe - no ‘city view’ plus all the accessories listed in the description on the website were not there. We would have complained & asked to be moved, but the check-in was at the Soul Art Hotel which is confusing as was the building layout itself. For us to get over to our room in the Boutique Hotel Piazza Carita, it was a task with heavy luggage & could be challenging to navigate around the stairways & antiquated lift system. If visiting again we would look for an alternative, as I am sure Naples has a lot to offer.

2025-09-20 via Tripadvisor
G
giuseppe couple it
9
Comodo ed ottimo
Pros:

Cortesia del personale in reception e un particolare ringraziamento per la disponibilità e l’attenzione della responsabile della colazione; un bel modo iniziare la giornata per un ospite.

2025-09-20 via Nuitee
A
arvanitidou couple gr
9
Pros:

η τοποθεσία εξαιρετική πολύ κοντά στο μετρό και σε συνοικίες με μεγάλο ενδιαφέρον (ισπανική συνοικία) πολλά εστιατόρια κοντά και γενικά πολυσύχναστο μέρος δεν αισθάνεσαι καμία απειλή στην περιοχή.

Cons:

Δυσκολία υπήρχε στο να αναγνωρίσεις την είσοδο του ξενοδοχείου. Ενώ η είσοδος της οικοδομής είναι μεγάλη ουσιαστικά δεν καταλαβαίνεις ότι έφτασες στον προορισμό σου. Το βρήκαμε λόγω των εφαρμογών του κινητού και υπάρχει δυσκολία στο να ανοίξεις την πόρτα την πρώτη φορά που πηγαίνεις πριν σου δώσουν την κάρτα με τους κωδικούς. Τις καθημερινές με την παρουσία του θυρωρού είναι πιο εύκολα.

2025-09-16 via Nuitee
S
Simona couple it
10
2025-09-16 via Nuitee
V
Vanhee couple be
7
2025-09-15 via Nuitee
S
sergio family_with_children it
8
Napoli a piedi
Pros:

La posizione ideale per muoversi a piedi

Cons:

Il bagno piccolo e senza mensole di appoggio

2025-09-15 via Nuitee
N
Nita friends
6
Pros:

Had a very warm and friendly greeting from Paolo at reception. He was informative and we appreciated him holding our bags until our room was available.

The building itself is multipurpose and used by many businesses, so it was a little confusing finding the hotel from the outside. The signage on the 1st floor of scala A was also confusing as it had a different hotel name (SolArt).

The room was large and clean. However it was lacking a 4 star feel with some basic amenities, furniture and aesthetics missing. The silicone around the shower looked mouldy, the shower tray was spongy underfoot and the actual shower was installed wonky, so a lot of water ended up outside the shower tray. There was also a lack of storage throughout. The balcony had no furniture and the tarpaulin under the balcony above ours was hanging down, which we found strange.

The location was perfectly central allowing us to walk everywhere, and there were transport links nearby.

It’s a perfectly serviceable hotel, but prepare yourself for a 2-3 star standard. It could be so much better with a few things that the hotel could consider and is within its control to change.

2025-09-15 via Nuitee
G
GJC extended_group lt
7
Pros:

Good location, spacious room, comfortable bed, nice people who work in this hotel.

Cons:

Very low water pressure: almost impossible to wash the hair or take a decent shower (yes, we've informed the hotel staff about that). I have never had such a situation in any hotel before. Due to this reason, I would not stay here again.

2025-09-11 via Nuitee
A
Ann O’Donnell couple ie
10
Excellent stay
Pros:

Wonderful location. Room was perfect. Staff were helpful and kind. Air conditioning was great. An amazing Art Gallery.

Cons:

Hard to find the premises..

2025-09-09 via Nuitee
C
Cinthia couple es
9
Un hotel diferente, muy bien ubicado.
Pros:

La ubicación es muy buena, muy cerca de la estación de metro y al principio de la calle Toledo. En un primer momento puede parecer peligrosa por la noche la plaza por donde entras, pero estuvimos cuatro días y el ambiente fue muy seguro. La habitación muy amplia, igual que el baño. Todo muy limpio. A pesar de estar muy céntrico y dar a la calle, se duerme bien, no hay mucho ruido. El portero del edificio es un señor muy amable.

Cons:

Cuando piensas en un hotel 4 estrellas no te imaginas que las habitaciones estarán en la segunda planta de un edificio enorme de los años 30, en el que además hay centros odontológicos, despachos, etc. La recepción está en la primera planta de otra escalera. La entrada del edificio suele tener basura, quizás porque está al lado de un Burger King. La estancia ha sido genial, pero es un 4 estrellas peculiar.

2025-09-08 via Nuitee
P
Paula family_with_children gb
10
Me and my little boy enjoined a 2 night stay here before heading to Rome
Pros:

This properly is located perfectly close to all restaurants / bars/ met stations felt very safe

Cons:

No complaints

2025-09-08 via Nuitee