Doubletree By Hilton Lagoa Azores

Hotels
•
Doubletree by Hilton
8.9 (265 reviews)
Av. da Inovação - Y Gama , Lagoa , PT

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly service
Cons:
Extra charges for amenities
Duplicate payment issue

Categories

Cleanliness
8.78
Overall cleanliness was satisfactory based on positive sentiment about room conditions.
Service
9.25
Fantastic service was highlighted in multiple reviews, indicating a very positive experience.
Location
8.99
Many guests noted the peaceful and good location, contributing positively to their stay.
Room Quality
9.04
Reviews frequently mentioned comfortable rooms, although some issues with towels were noted.
Amenities
8.67
Amenities are generally seen as good, though additional charges for spa services were a downside.
Value for Money
8.53
Concerns about extra charges for amenities reduced the perceived value for money for some guests.
Food and Beverage
8.78
Breakfast and dining experiences were generally well received, despite some price complaints.
Overall Experience
9.15
Despite some issues, the overall stay was rated very positively by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 07:33

Property Description

Luxurious Accommodation: Experience top-notch comfort with air-conditioned rooms, flat-screen TV, and private bathrooms at Doubletree By Hilton Lagoa Azores.

Dining and Relaxation: Indulge in delicious meals at the hotel's restaurant and unwind with a drink at the bar or on the terrace.

Convenient Location: Explore nearby attractions like Pico do Carvao and Lagoa do Congro while being only 14 km away from João Paulo II Airport.

To book your stay at this exquisite 5-star hotel in Lagoa, visit our website now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 265 reviews
Cleanliness: 8.78
Service: 9.25
Location: 8.99
Room Quality: 9.04
Amenities: 8.67
Value for Money: 8.53
Food and Beverage: 8.78
Overall Experience: 9.15
J
Jara • couple • ch
10
2026-09-19 • via Nuitee
S
Szymon • solo_traveller • pl
9
2026-09-18 • via Nuitee
M
Matěj • solo_traveller • nl
9
Pros:

Great hotel, nice clean rooms, exceptional breakfast and dinner, smiley staff, indoor serene pool with saunas, evening with cocktails on the rooftop bar with pool.

Cons:

The fact that I couldn’t share screen on the television was a bit disappointing.

2026-09-18 • via Nuitee
L
Leo • solo_traveller • ca
10
Pros:

The service, the rooms, the pool were fantastic!

2026-09-14 • via Nuitee
R
Rudó • solo_traveller • hu
9
Pros:

Barátságos és segítőkész személyzet. Félpanziós ellátással voltunk és nagyon finomak at vacsoráztunk. A reggeli is rendben volt. Jó helyen van a szálloda. 100 méteren belül egy bevásárlóközpont.

Cons:

Voltak apró problémák a szobával kapcsolatban, de a személyzet gyorsan megoldotta. A tetőtéri medencét csak 12 után lehetett használni. Egyszer csak 17-ig, mert valami rendezvény volt.
Erről értesítést csak aznap délután kaptunk.
Furcsa volt, hogy a SPA-t csak pénzért lehetett használni. Ilyet eddig még nem tapasztaltunk.

2026-09-14 • via Nuitee
S
Sara • couple • pt
10
2026-09-13 • via Nuitee
C
Carla • solo_traveller • pt
10
2026-09-12 • via Nuitee
C
Christine • couple • fr
7
Nous sommes déçus!
Pros:

l'emplacement et la piscine sont bien.

Cons:

Décevant petit déjeuner, il ressemble plutôt à une cantine. Croissants, pains au chocolat etc industriels et surtout pas frais de tout; pour nous les français ils étaient immangeables. Pas de pâtisserie locale, ni de jus d'oranges frais, pourtant le Portugal est producteur d'oranges. Table sans nappe ni set de table, déplorable pour un hôtel affichant 5 étoiles.
Pour avoir des peignoirs et des slippers il fallait les demander à la réception. Seul, le premier jour nous avons eu des petites serviettes pour les mains.
Le nettoyage du balcon n'était pas fait pendant notre séjours. En général le nettoyage était plutôt grossière.

De prévoir un espace séparé pour des parents avec des enfants en petit âge serait une bonne idée. Les cris et pleurs d'enfants quand vous voulez prendre un petit déjeuner tranquille, sont insupportable.

2026-09-10 • via Nuitee
M
Marcel • couple • de
8
2026-09-09 • via Nuitee
A
Alda • couple • us
10
Pros:

We were there for appointments at CUF next door. It was super convenient and the staff were very professional. We didn’t know how long the stay was and the staff were ver accommodating in checking us daily. The breakfast was excellent.

2026-09-07 • via Nuitee
V
Vladimír • couple • cz
10
2026-09-07 • via Nuitee
P
philippe • solo_traveller • fr
6
Pros:

Literie confortable.
Petit déjeuner correct sans être exceptionnel.
Un conseil : demandez une exposition Est. Côté Ouest vous avez droit à un immense chantier avec bruit des engins et le soleil qui chauffe votre chambre alors que la clim est poussive.

Cons:

L'hôtel peut privatiser son rooftop et donc la piscine avec. Ainsi il fut impossible d'accéder à la piscine à partir de 17h sans que l'on soit prévenu la veille ou le matin avant d' aller nous promener.
Je trouve cela inadmissible alors que son accès fait partie du prix.
On vous dit que vous pouvez aller à la piscine intérieure, mais il faut payer en supplément.

2026-09-06 • via Nuitee
M
Mathieu • couple • fr
8
2026-09-05 • via Nuitee
D
Dalal • couple • om
10
Super clean, spacious rooms, nice location
Pros:

Super clean, spacious rooms, nice location

Cons:

Nothing

2026-09-05 • via Nuitee
C
Carmen • couple • ch
8
Pros:

La cama muy cómoda, la habitación limpia y confortable, el personal del hotel muy amable

Cons:

La piscina cerró una tarde porque había un evento privado

2026-09-05 • via Nuitee
M
mendonca • solo_traveller • pt
10
Maravilha
Pros:

Tudo

Cons:

Tudo e ótimo

2026-09-04 • via Nuitee
L
Laurie • couple • ca
10
We really enjoyed our stay.
Pros:

The view from the pool deck was phenomenal. The bed was very comfortable. The food in the restaurant in the evening was delicious.

Cons:

No vending machines.

2026-09-02 • via Nuitee
M
Marco Paulo Raposo • couple • pt
10
2026-08-30 • via Nuitee
S
Sílvia • solo_traveller • pt
4
2026-08-29 • via Nuitee
T
tavares • solo_traveller • pt
10
2026-08-29 • via Nuitee