Westlight Lisboa Madalena

Hotels
9.5 (149 reviews)
61 Rua Pedras Negras , Lisbon , pt

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Value for money concerns

Categories

Cleanliness
8.8
Multiple reviews highlighted issues with cleanliness, including mildew smells and ants in the room.
Service
10
The staff were consistently praised for their kindness and professionalism.
Location
10
Guests appreciated the central location, although there were some complaints about the street's unevenness.
Room Quality
9.3
Some guests reported issues with room maintenance, like windows not closing properly and lack of proper storage.
Amenities
9.8
The hotel offered some amenities, but there were complaints about missing items such as kettles and insufficient hooks.
Value for Money
8.3
Several reviews indicated the hotel did not meet expectations for the price paid.
Food and Beverage
9.8
Breakfast was generally considered good, but there were calls for more options and quality improvements.
Overall Experience
10
Despite some negative aspects, the overall experience was seen as pleasant due to staff attitude and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 15:45

Property Description

Luxurious Accommodation
Indulge in air-conditioned rooms with modern amenities like a flat-screen TV and a safety deposit box. Relax in the private bathroom with complimentary toiletries and a hairdryer.

Convenient Services
Enjoy the convenience of room service, 24-hour front desk, airport transfers, and bicycle rental service. Stay connected with free WiFi and explore the city stress-free.

Delicious Dining Options
Start your day right with a continental, Full English/Irish, or Italian breakfast at our on-site restaurant. Unwind at the bar with a refreshing drink after a day of sightseeing.

Book now to experience the perfect blend of comfort and convenience at Westlight Lisboa Madalena.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.5
Based on 149 reviews
Cleanliness: 8.8
Service: 10
Location: 10
Room Quality: 9.3
Amenities: 9.8
Value for Money: 8.3
Food and Beverage: 9.8
Overall Experience: 10
V
valentin • couple • at
8
Pros:

Die Lage ist super - und das Personal ist sehr freundlich (das ist zwar eine Floskel aber hier stimmt es …)

2026-02-14 • via Nuitee
V
Vladimir • solo_traveller • cz
9
Acceptable, but could be better if management and owner will care
Pros:

Perfect location. Clean room, coffee machine inside the room, good coffee.
Bed was perfect, real king size, perfect mattress.
Good soundproof plastic windows - its quite rare in Lisbon city center.
Nice (but quite light) breakfast included in the next cafe.

Cons:

Despite the good windows, the management doesn't care about noise.
The ceiling soundproofing is poor (or nonexistent), and conversations on the floor above can be heard. The toilet cistern dripped once every two seconds. This sound is very annoying.
The air conditioner control unit (inside the wall in electric box) hums noticeably.

The sink drain is almost completely clogged. I don't understand why - either the lazy maid doesn't wash her hands and doesn't know about the drain problem, or the lazy manager is skimping on calling a plumber.

2026-02-11 • via Nuitee
A
Aurora • couple • it
8
2026-02-11 • via Nuitee
J
jerome • extended_group • re
8
Très agréable
Pros:

Sa localisation et le personnel

Cons:

Pour 4 étoiles il manque un restaurant et des activités

2026-02-11 • via Nuitee
C
Charity • extended_group • us
9
2026-01-31 • via Nuitee
N
nurcan • extended_group • tr
10
Pros:

konumu çok iyi peronel güleryüzlü oda yeterince geniş banyo çok başarılı. Duş basıncı suyun gideri gibi konular çok başarılı . Her gün odamıza görevliler girip toparlamışlardı.

2026-01-31 • via Nuitee
R
Raffaele • couple • nl
10
Great location, nice place, helpful and friendly staff
Pros:

Great location, near to everything in the centrum. The staff is very friendly, and helpful. The room was clean, a bit small (though for only 2 nights was ok for us), it was quiet and warm enough for us. Nearby there are good cafes and restaurants (even local ones!). We did't have breakfast so cannot comment on it.

Cons:

Our room was (not too) small. As a result there was not much space to store clothes and luggages. Given that we were there only for 2 nights, we didn't need much space. I can see how it may not be too comfortable if you have more clothes or luggages.

2026-01-26 • via Nuitee
G
Genevieve • couple • us
10
Pros:

Staff were very kind and professional. We had an exceptional experience after a very long travel day.

2026-01-20 • via Nuitee
S
Silvio • couple • it
7
2026-01-20 • via Nuitee
M
Marta • couple • es
9
Molt bona
2026-01-19 • via Nuitee
F
Fariborz • family_with_children • nl
8
2026-01-19 • via Nuitee
D
Daniela • family_with_children • it
10
2026-01-19 • via Nuitee
M
MARIA DEL PILAR • family_with_children • es
10
Pros:

La ubicación es excelente. El desayuno está bien. Pero lo mejor sin ninguna duda el personal del hotel: muy amables y atentos en todo momento. Repetiría sin ninguna duda.

Cons:

Las almohadas eran incómodas.

2026-01-19 • via Nuitee
K
Karyn • solo_traveller • au
9
Pros:

Fantastic location

2026-01-19 • via Nuitee
H
hila • couple • il
9
ממליצה מאוד
Pros:

מקום מקסים נמצא במרכז קל להגיע לכל מקום ברגל הצוות היה נהדר וחייכן תמורה שווה למחיר מומלץ!!!

2026-01-19 • via Nuitee
K
Ken Martin • extended_group • dk
9
2026-01-19 • via Nuitee
C
CORENTIN • family_with_children • fr
9
2026-01-19 • via Nuitee
G
Ghislaine • family_with_children • fr
9
Excellent
Pros:

Tout étais parfait

Cons:

Mieux serait plus dure

2026-01-19 • via Nuitee
K
Katalin • family_with_children • ch
8
2026-01-19 • via Nuitee
K
Kathleen • extended_group • us
10
Lovely boutique hotel with great staff.
Pros:

Loved the decor. Very retro. Breakfast was exceptional and cafe was very cute. The staff was excellent. Charming, polite and professional.

Cons:

No comment

2026-01-19 • via Nuitee