Portola Grand Arabia Hotel

Hotels
7.9 (57 reviews)
No. 3 Jalan Professor A. Majid Ibrahim II , Banda Aceh , id

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good staff
Great location
Delicious breakfast
Cons:
Unclean linens
Older facilities
Weak WiFi

Categories

Cleanliness
6.65
There were mentions of unclean linens and areas needing upkeep.
Service
8.65
Staff were noted as helpful and friendly.
Location
9.15
Several reviews praised the excellent location.
Room Quality
7.15
Some reviews indicated rooms were a bit dated and had loose tiles.
Amenities
7.65
Amenities were mentioned as generally good, but some improvements are needed.
Value for Money
8.15
Good value for the price, as per various reviews.
Food and Beverage
8.15
Breakfast and rooftop restaurant were positively noted.
Overall Experience
7.65
Overall satisfaction was decent, but some areas require improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:24

Property Description

Luxurious Accommodation
Portola Grand Arabia Hotel, a 4-star gem in Banda Aceh, offers a premium stay experience. Enjoy top-notch amenities such as a restaurant, room service, and a 24-hour front desk, all complemented by free WiFi throughout the property.

Delicious Breakfast Selection
Start your day right with a scrumptious breakfast spread at Portola Grand Arabia Hotel. Indulge in buffet, continental, and Asian options to suit your palate and energize you for the day ahead.

Convenient Location
Located just 5.1 km from Harapan Bangsa Stadium and 16 km from Sultan Iskandar Muda International Airport, our hotel offers easy access to key attractions and transportation hubs.

Ready to experience luxury and convenience at Portola Grand Arabia Hotel? Book now for an unforgettable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

7.9
Based on 57 reviews
Cleanliness: 6.65
Service: 8.65
Location: 9.15
Room Quality: 7.15
Amenities: 7.65
Value for Money: 8.15
Food and Beverage: 8.15
Overall Experience: 7.65
K
Katarzyna • family_with_children • pl
7
Ogólnie hotel czysty i w dobrej lokalizacji. Natomiast obsługa miła i uśmiechnięta, ale ani obsługa recepcji ani obsługa
Pros:

Lokalizacja

Cons:

Obsługa w ogóle nie rozumiała po angielsku. Pomylone zamówienia, niezrealizowane zamówienia

2026-03-12 • via Nuitee
A
Abdullah • couple • id
10
Pros:

Hotel bersih dan staf ramah
Makanan sedaap

Cons:

-

2026-01-24 • via Nuitee
N
Norhaini • family_with_children • my
8
2025-12-21 • via Nuitee
S
Suhaila • couple • my
9
A nite in portola grand arabia
Pros:

Location of the hotel

2025-12-17 • via Nuitee
H
Hafizah • couple • my
7
Pros:

The location

2025-12-15 • via Nuitee
F
franz helmut • solo_traveller • de
7
2025-12-11 • via Nuitee
N
Norule • extended_group • my
10
2025-12-04 • via Nuitee
S
Santiago • solo_traveller • es
3
2025-11-17 • via Nuitee
A
Ana • couple • my
10
Pros:

Very good

Cons:

No

2025-11-10 • via Nuitee
C
Christine • extended_group • au
7
Staff were very helpful
Pros:

Breakfast was very good

2025-11-04 • via Nuitee
M
Mary • couple • cn
8
The facility is a little bit old. Hope that next time the staff can help carrying the luggage
Pros:

Good service at the front desk.

Cons:

Pancake making is too slow.

2025-10-30 • via Nuitee
M
Mary • couple • cn
8
Pros:

房间比较老，整体服务还不错。

Cons:

前台行李员不主动帮忙提行李，不知道为什么

2025-10-26 • via Nuitee
T
Tsuyoshi • couple • my
10
2025-10-26 • via Nuitee
M
Mahalia • couple • au
10
Kind staff, perfect location, comfy bed.
Pros:

The staff and the food and the atmosphere of the park next door. Very pleasant.

2025-10-26 • via Nuitee
F
FARRAH FARRIZA • extended_group • my
9
2025-10-15 • via Nuitee
F
FARRAH FARRIZA • extended_group • my
9
Very nice and cozy stay.
Pros:

Good location.I’m just walking to Museum Tsunami about 5 minutes.All the facilities were good.The morning breakfast also all the food very delicious 👍😁

2025-10-15 • via Nuitee
D
Danique • couple • nl
7
Beetje gedateerd, maar prima!
Pros:

De locatie is top! Erg in het centrum. Vriendelijk personeel, ontbijt was simpel voor een westerling maar prima.

Cons:

Het was niet helemaal schoon in de kamer en we hadden vies beddengoed. Hier en daar kan het hotel een likje verf gebruiken en een nieuw behangetje plakken, maar naast dat is het prima verblijven voor in Banda Aceh.

2025-09-18 • via Nuitee
M
Marion • extended_group • fr
8
Très Bon pour une nuit et ce prix!
Pros:

Belle Terasse sur le toit.

2025-09-10 • via Nuitee
S
Sara • couple • it
8
2025-08-15 • via Nuitee
S
Sönmez • extended_group • tr
10
Pros:

Her şey çok güzeldi

2025-08-13 • via Nuitee