DoubleTree by Hilton Jakarta Bintaro Jaya

Hotels
•
Doubletree by Hilton
8.9 (238 reviews)
Jl. Boulevard Bintaro Jaya Blok O-2 , Serpong , id

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Breakfast food quality
Cleanliness issues in linens

Categories

Cleanliness
8.35
Some reviews mention odors in towels and bed linens.
Service
9.35
Many positive remarks about the friendly and attentive staff.
Location
9.35
Strategic location directly connected to a mall, convenient access.
Room Quality
8.85
Spacious rooms with unique views and overall comfortable stays.
Amenities
8.85
Facilities mentioned as enjoyable, though the pool is small.
Value for Money
8.85
General sentiment aligns with positive stay experiences.
Food and Beverage
8.35
Mixed reviews about breakfast quality; options need improvement.
Overall Experience
9.25
Overall positive experiences with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:47

Property Description

Luxurious Amenities
Enjoy a lavish stay with an outdoor swimming pool, free bikes, and a fitness centre at DoubleTree by Hilton Jakarta Bintaro Jaya.

Exquisite Dining
Indulge in a delicious buffet, American, or Asian breakfast at the hotel's restaurant.

Convenient Services
Benefit from free WiFi, room service, and a 24-hour front desk. Book now for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 238 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.85
Value for Money: 8.85
Food and Beverage: 8.35
Overall Experience: 9.25
Y
Yurina • family_with_children • nl
8
Business vibes hotel
Pros:

Attached to the BxC 2 Mall and easy access to and from the airport. A short walk to KRL station (the quickest way to get to Jakarta’s city center), It’s relatively new, so everything is still spotless.

Cons:

The strong hotel parfum at the lobby.

2026-08-29 • via Nuitee
N
Nuke nancy • couple • id
9
2026-08-29 • via Nuitee
W
WEI-HSIN • couple • tw
10
2026-08-26 • via Nuitee
E
Emita • family_with_children • ch
8
Wonderfull very clean, the coffee so good. The breakfast excellent
Pros:

Very clean and comfortable

The smell of the coridor 🤩

Cons:

All good, but sometimes some security doesn't understand the doors to enter the hotel from the mall.

2026-08-25 • via Nuitee
M
Maria • couple • au
10
2026-08-20 • via Nuitee
R
Reza Nugraha • solo_traveller • id
8
Pros:

The location connected to BXC

Cons:

There is no bidet hose in the toilet.

2026-08-20 • via Nuitee
F
Firman • couple • sa
9
Definitely will come back again
Pros:

For sure the location which is very close to shopping areas sich as mall and restaurants or cafes.

Cons:

At one time this hotel will get trafficked as the hotel is in area with the mall.

2026-08-15 • via Nuitee
P
Pryse • family_with_children • sa
8
The hotel is connected to a mall, a thirty minute ride from the airport and very convenient.
Pros:

The staff were really helpful and sent a WA message where I could contact them 247. The amenities in the bathroom were really nice.

Cons:

The elevator is quite slow.

2026-08-09 • via Nuitee
A
Antreas • solo_traveller • cy
10
2026-08-08 • via Nuitee
W
Williams • couple • jp
9
2026-08-05 • via Nuitee
R
Romana • couple • cz
10
2026-08-03 • via Nuitee
M
Maulia Ommaya • family_with_children • id
8
Nice hotel
Pros:

Breakfast menu was great and delish! Strategic location

Cons:

There’s someone knocked the wall at 2-3 AM. i guess for construction job. It was unpleasant experience

2026-08-03 • via Nuitee
M
Maria Karenina • solo_traveller • ph
10
2026-07-21 • via Nuitee
F
Fitri • solo_traveller • id
8
Pros:

I like the bathroom n the lighting

Cons:

I didn't like the swimming pool, i didn't like there is no netflix to watch movie, i did not like its not allow to bring food from outside to swimming pool

2026-07-20 • via Nuitee
P
Petriana • couple • nl
10
Exceptional hospitality, comfortable rooms, and a fantastic breakfast make every stay memorable.
Pros:

One of my favourite hotels to stay at. The staff are always warm and welcoming, the rooms are comfortable and well-maintained, and the facilities are excellent. The breakfast is particularly outstanding, with a wide variety of high-quality options to suit every taste. The exceptional hospitality and overall experience make me look forward to returning every time.

Cons:

I was completely satisfied with my stay and have no suggestions for improvement. Please keep up the outstanding hospitality and service that make this hotel a wonderful place to stay.

2026-07-20 • via Nuitee
R
Russell • solo_traveller • gb
9
Stayed there on 3 separate occasions at the start of July and would have no hesitation in staying there again
Pros:

Super clean, very polite and helpful staff, great pool and cracking view over the city

Cons:

Can’t say there was any

2026-07-18 • via Nuitee
H
Halimatus Saadiah • solo_traveller • sg
10
Can't wait to come back again 😊
Pros:

Loved the location as it's conveniently connected to the mall. The hotel was clean and well-maintained, and the staff kindly upgraded us to a king room for my birthday, which was a lovely surprise. The breakfast venue was pleasant & the breakfast spread offered a good variety.

Cons:

Nothing

2026-07-06 • via Nuitee
H
Halimatus Saadiah • solo_traveller • sg
10
Can't wait to come back again 😊
Pros:

Loved the location as it's conveniently connected to the mall. The hotel was clean and well-maintained, and the staff kindly upgraded us to a king room for my birthday, which was a lovely surprise. The breakfast venue was nice & the breakfast spread offered a good variety.

Cons:

Nothing

2026-07-06 • via Nuitee
V
Viona • family_with_children • de
8
2026-07-01 • via Nuitee
B
Birgit • family_with_children • nl
10
2026-06-23 • via Nuitee