Four Points by Sheraton Bintan, Lagoi Bay

Hotels
•
Four Points by Sheraton
9 (789 reviews)
Lagoi Bay Lot B-12 , Lagoi , id

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Food quality could be improved
Beach cleanliness issues

Categories

Cleanliness
8.83
Rooms and facilities were overall very clean.
Service
9.3
Staff were friendly, approachable, and attentive.
Location
9.34
Beautifully located with easy access to the beach and nearby eateries.
Room Quality
9.29
Rooms were spacious, clean, and very comfortable.
Amenities
8.82
Adequate amenities and well-maintained facilities.
Value for Money
8.78
Good value for money considering the overall experience.
Food and Beverage
8.33
Food quality was inconsistent; some comments about the restaurants were not very good.
Overall Experience
9.3
Overall, a memorable and restful getaway.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:23

Property Description

Luxurious Beachfront Stay
Located in Lagoi, Four Points by Sheraton Bintan, Lagoi Bay offers a 4-star experience with an outdoor pool, fitness center, and garden.

Family-Friendly Amenities
With a kids' club, children's playground, and a variety of room options, this hotel is perfect for families looking to relax and have fun by the sea.

Diverse Dining and Entertainment
Indulge in a delicious buffet breakfast with American and Asian options, dine at the on-site restaurant, or unwind at the nightclub. Plus, enjoy sea views from select rooms and 24/7 multilingual assistance.

Ready to experience the perfect blend of luxury and relaxation? Book your stay at Four Points by Sheraton Bintan, Lagoi Bay now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 789 reviews
Cleanliness: 8.83
Service: 9.3
Location: 9.34
Room Quality: 9.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.33
Overall Experience: 9.3
T
Tien Peng • extended_group • sg
9
Other than no World Cup channel, everything is good
Pros:

Clean and near to Lagoi plaza , making it very convenient for dinner

Cons:

No world cup channel , very strange the whole of Indonesia can watch World Cup free but here I unable to see, that very minus for me

2026-07-04 • via Nuitee
F
Fazlina • solo_traveller • sg
10
Pros:

Easily located very near the main mall and eateries. Though shuttle was provided you can easily walk there.We were given a complimentary decoration and a slice of cake for celebration. There's also complimentary photo taking per room. Breakfast was a large spread of indonesian and international food. Beachfront location is clean and beautiful. Lovely place to explore till far end during low tides. Lots of activities too, borrow a bicycle to ride around, canoe, jetski and many more. Staffs always goes the extra mile whether its housekeeping, at the restaurant or the reception.

Cons:

Nil

2026-07-02 • via Nuitee
H
Helen Lim • couple • sg
8
Beautiful Weekend!
Pros:

Hi Team
I want to express my gratitude to the team for ensuring that our recent stay at Four Point by Sheraton Bintan Lagoi was truly memorable for both my husband and I.
Your efforts made our experience exceptional, and we genuinely appreciated the warm hospitality throughout our visit.
The transfer from the Ferry terminal to your hotel was very smooth. However our room was not ready when we arrived, and we waited quite a while and only gotten our room after 3PM.
The team from the front desk were very helpful and tried to expediate for our room to be ready asap.
Our room were at Cabana King room. Very spacious, clean and happy with room size and very happy with the shower facilities. Breakfast at Rempah Kitchen covers a wide variety of dishes and the coffee managed by the staff behind the bar was good very good.
The location of the hotel is great with clean white sandy beach in front of the hotel and just 5mins walk to Lagoi Plaza, we had lunch at the local restaurant and shopping at Mustafa. We spent our afternoon at East Blue at Lagoi Plaza and truly enjoyed ourself. Just another short walk, we had a lot of fun in the evening at Tidal Bar with live band music.
Staff at Tidal bar very friendly.
Checking out was a smooth and the transfer from the hotel to Ferry Terminal was on schedule.
Overall, my husband and I had a wonderful time staying at Four Point by Sheraton Bintan Lagoi and we will definitely be back soon!
Best regards : Ms Lim G E
(stayed between 18 June and 21 June 2026)

Cons:

The Warung cart stalls is only available on Sat night

2026-07-01 • via Nuitee
T
tan • extended_group • sg
8
Staffs are friendly , helpful and always smiling.
Pros:

The restaurants n beach

Cons:

The pool .. too small

2026-06-30 • via Nuitee
M
Markus • couple • de
9
2026-06-28 • via Nuitee
K
Kelvin • solo_traveller • nz
10
Pros:

Great atmosphere. .super pool. Breakfast had to been seen to believe fantastic!!

Cons:

Boards around pool got very hot in sun. But that is life

2026-06-27 • via Nuitee
I
Ioana • solo_traveller • ro
10
2026-06-27 • via Nuitee
M
Megan • couple • au
9
Very enjoyable
Pros:

Very relaxing pool area

2026-06-26 • via Nuitee
S
Soaid • family_with_children • my
9
BEST,RELEKS, SANTAI UNTUK BUKAN HARI PACK PENGUNJUNG.
Pros:

PEMANDANGAN ..LAUT ..KOLAM RENANG.. MALAM YANG TENANG

Cons:

UBUR-UBUR (JELLY FISH) DI LAUT.TIDAK BOLEH BERENANG BEBAS..
LETAKKN SEKATAN SEPERTI JARING DALAM PETAK DIPESISIR PANTAI UNTUK KAWASAN RENANG PENGUNJUNG..MENGELAKKAN GANGUAN UBUR-UBUR

2026-06-24 • via Nuitee
C
Choo • couple • sg
9
2026-06-24 • via Nuitee
M
Mohit • family_with_children • in
9
2026-06-23 • via Nuitee
S
Sha • solo_traveller • my
10
2026-06-18 • via Nuitee
N
naniita • solo_traveller • sg
9
2026-06-18 • via Nuitee
J
Jessica_Zhao • couple • sg
7
2026-06-17 • via Nuitee
A
Antoine_d91 • solo_traveller • fr
10
Pros:

Amazing from A to Z !

2026-06-17 • via Nuitee
A
Alessandra • solo_traveller • br
9
Final de semana renovador.
Pros:

A infraestrutura deles é ótima!

Cons:

Não teve o que eu não gostei.

2026-06-16 • via Nuitee
C
Chen • couple • sg
9
酒店环境舒适整洁，整体氛围温馨放松。工作人员服务态度亲切有礼，热情且乐于提供协助，让人感受到宾至如归的体验。
Pros:

这次入住体验非常愉快！酒店环境舒适、干净，房间宽敞且设施齐全。最值得称赞的是工作人员的服务，始终保持热情、专业和礼貌，让整个住宿过程更加轻松愉快。非常适合家庭出游或情侣度假入住。

Cons:

酒店整体表现令人满意，若餐饮能够更加丰富，并在口味上有更多选择，相信能够让整体住宿体验更加完美。

2026-06-15 • via Nuitee
K
Khalish • couple • nl
9
Would definitely come back!!!
Pros:

From the moment they pick you up, and up until the moment they drop you off, the whole stay was amazing. The pictures basically reflect what you get. I loved that they decorated the room for us as we were celebrating our engagement. The staff was soooo sweet, they remembered our names and always welcomed us personally. The room was spacious and kept constantly clean for us. It was close to the swimming pool and the beach. The two restaurants on location was perfect - both western and Indonesian cuisine.

The experience was amazing and we'd definitely come back again. Thank you so much Sheraton team for making our stay a memorable one, we will be back soon!

Cons:

It would have been nicer if they had a pool where it was deeper so you could actually swim. I think the deepest pool they had was 1.2m.

2026-06-14 • via Nuitee
K
Kateryna • couple • sg
9
Thank you,Four Points by Sheraton.I enjoyed to stay in the beautiful hotel!
Pros:

The beach,staff

Cons:

I liked everything

2026-06-13 • via Nuitee
Y
Yuli • solo_traveller • sg
4
2026-06-11 • via Nuitee