Harbour Quays Apartments

Hotels
8.8 (842 reviews)
2 East Quay Drive , Gold Coast , au

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Private parking
Outdoor pool
Staff adhere to local safety protocols

Review Highlights

Pros:
Great location
Nice facilities
Clean and well-equipped apartments
Friendly staff
Cons:
Unsanitary conditions reported
Rude and unprofessional service mentioned
Unexpected late check-in fee
Room quality issues

Categories

Cleanliness
6.58
Multiple guests reported unsanitary conditions, including bed bug bites and a lack of pest control.
Service
7.58
Service experiences varied; while some staff were friendly, reports of rudeness and unprofessional conduct were significant.
Location
10
Location next to Harbour Town was praised as fantastic.
Room Quality
7.58
Rooms were described as needing maintenance; carpets and showers were lacking.
Amenities
10
Nice facilities were noted, including a pool, though some logistical issues arose with room assignments.
Value for Money
9.08
Late check-in fees were unexpected, impacting perceived value.
Food and Beverage
10
No specific mentions but presumed average quality for amenities offered.
Overall Experience
9.58
While some enjoyed their stay, significant issues particularly related to cleanliness and service led to overall dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:50

Property Description

Prime Location and Amenities
Conveniently located in Biggera Waters, Harbour Quays Apartments offers easy access to top attractions like Harbour Town Gold Coast and Southport Broadwater Parklands.

Comfort and Convenience
Experience comfort in our air-conditioned rooms with private bathrooms, balconies, and essential amenities such as a fridge, dishwasher, and kettle.

Relaxation and Leisure
Unwind by the outdoor swimming pool or explore nearby attractions like Helensvale Train Station and Australia Fair Shopping Centre.

Ready to experience the perfect blend of comfort and convenience at Harbour Quays Apartments? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.8
Based on 842 reviews
Cleanliness: 6.58
Service: 7.58
Location: 10
Room Quality: 7.58
Amenities: 10
Value for Money: 9.08
Food and Beverage: 10
Overall Experience: 9.58
K
Kim family_with_children au
8
Very nuce
Pros:

Very nice. Stayed here more than once. Great place. Staff were a bit abrupt

Cons:

Staff could be less snoby

2026-07-25 via Nuitee
K
Karen solo_traveller au
10
Highly recommend this property if you’re looking for a long or short stay on the Gold Coast great communication spacious
Pros:

Convenient location, easy communication and access very comfortable

2026-07-25 via Nuitee
K
Kathryn family_with_children nz
9
Loved it. Will be definitely staying again!
Pros:

Loved the ease of picking up/dropping off keys. Loved the room - very spacious and clean with great amenities. Bed and pillows were very comfortable. Fantastic location also with a great view. We loved our stay.

Cons:

Only downfall was that I could not find the button to turn on the bathroom fan so putting on makeup was not easy in the heat and the hot water could change to extremely hot sometimes in the shower which could be dangerous with small children.

2026-07-24 via Nuitee
T
Tracey solo_traveller au
10
2026-07-24 via Nuitee
M
Matthew extended_group au
9
Very comfortable and beautiful views.
Pros:

It’s very spacious, comfortable and close to amenities.

2026-07-23 via Nuitee
X
Xiaorong family_with_children au
9
2026-07-22 via Nuitee
S
Shazre solo_traveller nz
5
2026-07-22 via Nuitee
Z
Zac extended_group au
10
2026-07-19 via Nuitee
J
Jana solo_traveller nz
9
Pros:

The whole complex was very secure, including access to the complex, the parking, the building, pool and sauna and the room. The apartment had a lovely view and was clean and spacious. Nicely furnished and great to have two bathrooms. The kitchen was well set up. Beds were comfortable. The check in staff was friendly. Sauna, spa pool and pool clean and working well (did not use gym). A great stay, would happily stay again.

Cons:

In the original write up was no mention of $50 surcharge for check in after 7pm and that we couldn't arrive after 10pm at all. Our flights got delayed and this did cause us stress. We would have hoped for some sort of key lock box possibility.
The room was a bit echo-ey due to tile floors everywhere apart from bedroom. Didn't worry us but would matter if kids are meant to sleep while parents watch tv etc. The parking was quite tight if you have a car size medium or large. It was about 20-30 min drive to Surfers Paradise etc but we knew that. A shopping mall with multiple supermarkets are within 10 min walk or 2min drive. A couple more power points in the twin bedroom to charge phones etc would have been helpful.

2026-07-19 via Nuitee
L
Linda family_with_children au
5
Acceptable but would not stay again, especially for a long time.
Pros:

The size of the apartment was good.
The location close to harbour town was great. Very good for those focusing on shopping.

Cons:

The beds were very uncomfortable. There was no additional bedding and when I asked for additional blankets or doonas this was not able to be provided.
The apartment was south facing and so quite cold and nothing to enjoy the warm weather on the balcony for example.
The kitchen was basic stocked but some things missing like potato peeler. Kettle was very rusted.

2026-07-18 via Nuitee
P
Pete family_with_children au
9
Pros:

Bright, clean apartment close to shopping centre.

2026-07-18 via Nuitee
M
Michael couple nz
8
2026-07-17 via Nuitee
E
Elodie family_with_children nc
9
Génial, je recommande
Pros:

C’est la seconde fois que nous venons dans cet établissement, et toujours aussi satisfaits. Autant le personnel que les habitants sont très gentils. Nous reviendrons très certainement.
Et vraiment à côté de Harbour Town qui propose tout ce dont vous pouvez avoir besoin :)

Cons:

Prévoir un nettoyage plus rigoureux entre chaque client, bien que globalement propre.

2026-07-16 via Nuitee
G
glenys extended_group au
10
Thanks for facilitating an early check in, much appreciated. Overall very happy and would definitely stay again
Pros:

Location was great

Cons:

Was generally very good! Comfy beds, well equipped apartment - just a couple of mentions to help for next guests - couch was very comfortable but off putting to sit as it was horribly stained and in urgent need of cleaning or ,failing that, covering. Balcony door lock was broken, towel rail needed re attaching in the main ensuite. Cleaning behind and under furniture needs addressing.
Fantastic washing machine and dryer and kitchen had everything required.

2026-07-15 via Nuitee
D
David couple au
9
2026-07-15 via Nuitee
D
Dana family_with_children au
7
Spacious apartment close to shops and food.
Pros:

Spacious and had good facilities. Close to Harbourtown with a range of food options.

Cons:

No screen doors so to get air flow at night had to leave door open. No spare blankets, it was colder at night and these would have helped. Quite dusty under the beds, for asthmatic it was a bit hard to breathe at night. The main bed was not comfortable, we did not get restful sleep at all. But that comes down to preference.

2026-07-15 via Nuitee
E
Emma family_with_children au
5
Overall the apartment was ok but it was run down and grimy. I wouldn’t really recommend to others.
Pros:

Location was great.
Reception staff and check in process was excellent

Cons:

The apartment itself was run down and needed a revamp.
Curtains/blinds disintegrated on movement in master bedroom.
One of the beds in 2nd bedroom was so hard that it couldn’t be slept on.
Carpets were in need of replacing in master.

2026-07-14 via Nuitee
E
Edwin solo_traveller au
3
2026-07-13 via Nuitee
S
Sally family_with_children nz
9
Pros:

Good family stay. Very close to supermarket and outlet shopping mall. Close to theme park (need a car). Very clean has all fecility we need. If you want me to be picky, two personal things to mention are beds too soft (we like firm as bed)and my son likes dark room no light at all from window however room doesn't have black out curtain

2026-07-13 via Nuitee
A
Alannah solo_traveller au
10
2026-07-13 via Nuitee