Harbour Quays Apartments

Hotels
8.8 (620 reviews)
2 East Quay Drive , Gold Coast , au

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Staff adhere to local safety protocols
Self parking (surcharge)
Offsite parking discounted rates available
Exercise/lap pool
Covered parking
Swimming nearby

Review Highlights

Pros:
Great location
Nice facilities
Clean and well-equipped apartments
Friendly staff
Cons:
Unsanitary conditions reported
Rude and unprofessional service mentioned
Unexpected late check-in fee
Room quality issues

Categories

Cleanliness
6.58
Multiple guests reported unsanitary conditions, including bed bug bites and a lack of pest control.
Service
7.58
Service experiences varied; while some staff were friendly, reports of rudeness and unprofessional conduct were significant.
Location
10
Location next to Harbour Town was praised as fantastic.
Room Quality
7.58
Rooms were described as needing maintenance; carpets and showers were lacking.
Amenities
10
Nice facilities were noted, including a pool, though some logistical issues arose with room assignments.
Value for Money
9.08
Late check-in fees were unexpected, impacting perceived value.
Food and Beverage
10
No specific mentions but presumed average quality for amenities offered.
Overall Experience
9.58
While some enjoyed their stay, significant issues particularly related to cleanliness and service led to overall dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:50

Property Description

Prime Location and Amenities
Conveniently located in Biggera Waters, Harbour Quays Apartments offers easy access to top attractions like Harbour Town Gold Coast and Southport Broadwater Parklands.

Comfort and Convenience
Experience comfort in our air-conditioned rooms with private bathrooms, balconies, and essential amenities such as a fridge, dishwasher, and kettle.

Relaxation and Leisure
Unwind by the outdoor swimming pool or explore nearby attractions like Helensvale Train Station and Australia Fair Shopping Centre.

Ready to experience the perfect blend of comfort and convenience at Harbour Quays Apartments? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.8
Based on 620 reviews
Cleanliness: 6.58
Service: 7.58
Location: 10
Room Quality: 7.58
Amenities: 10
Value for Money: 9.08
Food and Beverage: 10
Overall Experience: 9.58
H
Hollie • family_with_children • au
8
Cool and comfortable. Would stay again. Easy to access.
Pros:

Clean and tidy. great location. Friendly staff.

Cons:

No where to put food as the pantry was full of cooking appliances. Although they were also great. Dishwasher didn’t work. Would recommend signs to the pool access. Didn’t know about the holding deposit before staying which was inconvenient to the holiday budget.

2026-04-04 • via Nuitee
H
Harry • couple • au
10
2026-04-03 • via Nuitee
S
Sigrid Van Fondern • couple • au
8
Overall good experience and will stay again.
Pros:

Great location. Clean and tidy. Friendly staff and easy check-in.

Cons:

Missed some type of coffee maker. Just instant coffee did not do it for me.

2026-04-02 • via Nuitee
L
Lindia • extended_group • au
8
2026-04-02 • via Nuitee
Z
Zheanne • extended_group • au
9
Pros:

The unit was big and have everything in the kitchen if you love cooking.

2026-04-02 • via Nuitee
J
Julie • couple • au
8
2026-04-01 • via Nuitee
S
Sue • extended_group • au
5
Did the job
Pros:

Location and size

Cons:

Ensuite shower was disgraceful dried mould looked like it hadn't been cleaned properly in a long while.
Did not use. Tap loose in ensuite sink. Terrible water pressure and water temperature went hot and cold

2026-04-01 • via Nuitee
M
Melissa • couple • au
10
Pros:

Convenience location

2026-03-30 • via Nuitee
P
peter • extended_group • au
7
Pros:

Good size apartment, comfortable beds and full size kitchen..

Cons:

Air conditioner didn't work very well at all. Was very hot even with the doors open as the sun was in direct contact with the apartment. Pool not really suitable for families with smaller children. Parking very tight and can be hard to manage and did cause damage to our car.

2026-03-30 • via Nuitee
B
Brett • extended_group • au
8
2026-03-30 • via Nuitee
N
Nan • couple • au
10
2026-03-30 • via Nuitee
S
Stefan • couple • au
7
2026-03-29 • via Nuitee
L
Ludo • couple • au
10
2026-03-26 • via Nuitee
V
Vicky • extended_group • nz
9
Great place to stay
Pros:

Great location nice and clean and quite. Entrance way downstairs always smelt fresh and clean

Cons:

Car parking was very tight even for the average car

2026-03-25 • via Nuitee
J
Jeremy • family_with_children • au
10
2026-03-24 • via Nuitee
L
Ludmilla • family_with_children • au
8
Enjoyed our stay. We were able to get around where we wanted to go as we had hired a car.
Pros:

Good location with parking onsite. Air conditioned self contained apartment that was very roomy and comfortable. Bathrooms clean and apartment tidy. Liked the fact that it was a secure parking and access to apartments.

Cons:

Nothing to complain about.

2026-03-23 • via Nuitee
A
Aaron • solo_traveller • au
10
2026-03-23 • via Nuitee
P
Paul • couple • au
10
10/10 would definitely come again
Pros:

Literally every

Cons:

Nothing !

2026-03-23 • via Nuitee
A
Amber • family_with_children • au
10
2026-03-23 • via Nuitee
K
Kim • family_with_children • au
10
2026-03-21 • via Nuitee