Harbour Quays Apartments

Hotels
8.8 (796 reviews)
2 East Quay Drive , Gold Coast , au

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Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Staff adhere to local safety protocols
Self parking (surcharge)
Offsite parking discounted rates available
Exercise/lap pool
Swimming nearby

Review Highlights

Pros:
Great location
Nice facilities
Clean and well-equipped apartments
Friendly staff
Cons:
Unsanitary conditions reported
Rude and unprofessional service mentioned
Unexpected late check-in fee
Room quality issues

Categories

Cleanliness
6.58
Multiple guests reported unsanitary conditions, including bed bug bites and a lack of pest control.
Service
7.58
Service experiences varied; while some staff were friendly, reports of rudeness and unprofessional conduct were significant.
Location
10
Location next to Harbour Town was praised as fantastic.
Room Quality
7.58
Rooms were described as needing maintenance; carpets and showers were lacking.
Amenities
10
Nice facilities were noted, including a pool, though some logistical issues arose with room assignments.
Value for Money
9.08
Late check-in fees were unexpected, impacting perceived value.
Food and Beverage
10
No specific mentions but presumed average quality for amenities offered.
Overall Experience
9.58
While some enjoyed their stay, significant issues particularly related to cleanliness and service led to overall dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:50

Property Description

Prime Location and Amenities
Conveniently located in Biggera Waters, Harbour Quays Apartments offers easy access to top attractions like Harbour Town Gold Coast and Southport Broadwater Parklands.

Comfort and Convenience
Experience comfort in our air-conditioned rooms with private bathrooms, balconies, and essential amenities such as a fridge, dishwasher, and kettle.

Relaxation and Leisure
Unwind by the outdoor swimming pool or explore nearby attractions like Helensvale Train Station and Australia Fair Shopping Centre.

Ready to experience the perfect blend of comfort and convenience at Harbour Quays Apartments? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.8
Based on 796 reviews
Cleanliness: 6.58
Service: 7.58
Location: 10
Room Quality: 7.58
Amenities: 10
Value for Money: 9.08
Food and Beverage: 10
Overall Experience: 9.58
S
Spencer • family_with_children • au
10
Pros:

Great location, close to everything we needed. The team called to say we could check in early which was greatly appreciated.

Cons:

Nothing

2026-06-04 • via Nuitee
H
Hussain • family_with_children • au
10
Pros:

Loved the quietness and calmness in the area and lovely people so friendly and the atmosphere, living style and so much more and I hope I’ll get there someday again 😊

2026-06-04 • via Nuitee
J
Jamie • solo_traveller • au
10
Thank You very much Harbour Quays! Your property group is phenomenal and you have exceeded my expectations beyond measur
Pros:

Absolutely Everything 💯

Cons:

My stay wasn’t in Summer 🌺

2026-06-03 • via Nuitee
A
Alex • solo_traveller • au
7
2026-06-03 • via Nuitee
T
Trevor • solo_traveller • au
9
A great escape - home away from home with ease
Pros:

Everything was great... location, staff, smooth check-in & out, had everything available that you could need home away from home, awesome night view of city lights, safe

Cons:

* LATCH BROKEN on sliding door
(lounge to WC sliding door)

* LOUNGE needs a regular quick dry clean uplift to avoid debris/ dirt becoming embedded - it wasn't dirty - just to keep it fresh

* WC door was tricky - due to small space ... would recommend replace with sliding door when refurbishing - but not a deal breaker!

2026-06-01 • via Nuitee
淑媛 • couple • tw
10
Pros:

廚房用品很齊全
陽光很充足

Cons:

希望有室內拖

2026-05-31 • via Nuitee
P
Panida • couple • au
7
2026-05-30 • via Nuitee
N
Nicole • solo_traveller • au
9
Pros:

Location was great. Unit had everything.

Cons:

The beds were very firm.
Car parks small in width. High wasn't a problem

2026-05-29 • via Nuitee
H
Harish • solo_traveller • in
10
Pros:

Gr8

Cons:

All0

2026-05-28 • via Nuitee
C
Craig • family_with_children • au
9
Great place to stay, clean, quiet and handy
Pros:

Well presented and handy to shops

Cons:

fan in main bed room not working, no screens for fresh air.

2026-05-27 • via Nuitee
T
Tahnee • family_with_children • au
10
Most enjoyable
Pros:

The Apartment was Excellent very clean great service nothing was a problem will stay here anytime

Cons:

All excellent

2026-05-24 • via Nuitee
P
Patricia • solo_traveller • au
10
Comfortable and modern
2026-05-22 • via Nuitee
B
Blake • couple • au
10
We had a great stay and will be coming back for sure
Pros:

Great spot, very spacious we loved it

Cons:

Nil

2026-05-21 • via Nuitee
S
Sachie • solo_traveller • nz
7
2026-05-20 • via Nuitee
I
Ian Piper • solo_traveller • au
7
Harbour Quays Biggera Waters
Pros:

Location near Harbour Town, the Broadwater and fresh Seafood store. The unit was as new, beautiful and too spacious. Needs some indoor plants and other decor to fill the emptyness.

Cons:

The car park is Not Suitable for 4x4. The spaces are too thin, too short and the ceiling is too low if you have a roof rack with gear on it.

2026-05-19 • via Nuitee
T
Tom • family_with_children • au
10
The stay was excellent, definitely coming back again
Pros:

The location was good, the apartment was clean and plenty of room with everything we needed. Definitely got value for the money.

2026-05-19 • via Nuitee
B
Brandon • couple • au
7
2026-05-18 • via Nuitee
E
Ebony • solo_traveller • au
10
Amazing views, convenient and clean!
Pros:

The views we had were amazing! The location was super close to some great places and the convenience of Harbour Town was amazing but also dangerous for my bank account haha.

2026-05-17 • via Nuitee
W
Wiki • couple • au
9
2026-05-17 • via Nuitee
W
Wiki • couple • au
9
2026-05-17 • via Nuitee