Harbour Quays Apartments

Hotels
8.8 (705 reviews)
2 East Quay Drive , Gold Coast , au

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Staff adhere to local safety protocols
Self parking (surcharge)
Offsite parking discounted rates available
Exercise/lap pool
Covered parking
Swimming nearby

Review Highlights

Pros:
Great location
Nice facilities
Clean and well-equipped apartments
Friendly staff
Cons:
Unsanitary conditions reported
Rude and unprofessional service mentioned
Unexpected late check-in fee
Room quality issues

Categories

Cleanliness
6.58
Multiple guests reported unsanitary conditions, including bed bug bites and a lack of pest control.
Service
7.58
Service experiences varied; while some staff were friendly, reports of rudeness and unprofessional conduct were significant.
Location
10
Location next to Harbour Town was praised as fantastic.
Room Quality
7.58
Rooms were described as needing maintenance; carpets and showers were lacking.
Amenities
10
Nice facilities were noted, including a pool, though some logistical issues arose with room assignments.
Value for Money
9.08
Late check-in fees were unexpected, impacting perceived value.
Food and Beverage
10
No specific mentions but presumed average quality for amenities offered.
Overall Experience
9.58
While some enjoyed their stay, significant issues particularly related to cleanliness and service led to overall dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:50

Property Description

Prime Location and Amenities
Conveniently located in Biggera Waters, Harbour Quays Apartments offers easy access to top attractions like Harbour Town Gold Coast and Southport Broadwater Parklands.

Comfort and Convenience
Experience comfort in our air-conditioned rooms with private bathrooms, balconies, and essential amenities such as a fridge, dishwasher, and kettle.

Relaxation and Leisure
Unwind by the outdoor swimming pool or explore nearby attractions like Helensvale Train Station and Australia Fair Shopping Centre.

Ready to experience the perfect blend of comfort and convenience at Harbour Quays Apartments? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.8
Based on 705 reviews
Cleanliness: 6.58
Service: 7.58
Location: 10
Room Quality: 7.58
Amenities: 10
Value for Money: 9.08
Food and Beverage: 10
Overall Experience: 9.58
M
Melissa • solo_traveller • au
10
2026-04-30 • via Nuitee
J
Jeremy • extended_group • au
9
2026-04-30 • via Nuitee
S
Sharlene • family_with_children • au
10
Definitely stay again!!
Pros:

Location was fantastic. Next to Harbourtown making dining very excessable. We were in a very roomy apartment with full kitchen. Undercover parking also a bonus.

2026-04-29 • via Nuitee
M
Mark • family_with_children • au
9
Excellent
Pros:

Nice clean good location

2026-04-29 • via Nuitee
K
Kate • family_with_children • au
10
Amazing stay! Highly recommend.
Pros:

Amazing views. Amazing space. Comfortable and just exceeded what we were expecting. Friendly neighbours. Easy access.

Cons:

Parking was difficult as quite small for the 8 seater van.

2026-04-28 • via Nuitee
F
Flagged • solo_traveller • au
1
2026-04-27 • via Nuitee
H
Haruka • family_with_children • au
8
If we visit GG again, we’ll definitely stay here again!
Pros:

Staff helped us quickly even there were some problems, it was great to txt them.
Great location for kids, not only the pool, but also we can access to grass area and playground from the apartment.
There were lots of kitchen staff, was happy to use air fryer for my kids.

Cons:

My kids stayed the rooms with frosted glass door then woke up early as the morning lights came in.
If the curtains were black out, that’ll be perfect for us.

2026-04-26 • via Nuitee
T
TEAMOS • solo_traveller • nz
1
Dirty
Pros:

Location

Cons:

Dirty, bed bugs, unsafe!

2026-04-26 • via Nuitee
K
Kirsty • couple • au
10
Wil definitely be looking to stay here again in the future. Absolutely
Pros:

Spacious, everything you could possibly need.

Cons:

No screens to leave balcony doors open

2026-04-26 • via Nuitee
M
Maddison • couple • au
8
Clean, modern rooms with close proximity shopping
Pros:

Tidy, good layout and lots of space

Cons:

The hot water was only available for one person per day

2026-04-26 • via Nuitee
D
Dorothy • family_with_children • au
9
Great place to sleep, not there long enough to enjoy
Pros:

Clean
Quite
Comfortable beds

Cons:

My basin did not drain away as it should

2026-04-25 • via Nuitee
B
Bamford Earthworks • solo_traveller • au
10
2026-04-22 • via Nuitee
L
LOUISE • family_with_children • au
8
Chilled and relaxing
Pros:

The location

Cons:

The car spaces are small
There was no pegs and washing liquid for interstate travellers that would have been handing. We brought washing liquid but couldn’t take it with us.
The bathrooms could have been a little bit more cleaner in the shower.

2026-04-21 • via Nuitee
R
Raymond • family_with_children • au
9
Pros:

We were notified by the staff that an item was left behind, communication was great and the assistance offered was appreciated. The text updates prior, during and after our stay was also great. And the apartment was excellent, spacious, quiet, next door to Harbour Town shops and outlets and the people we ran into that live there were all friendly.

Cons:

The only thing was the allocated car space. Having a big car and that the space had a storage unit in it also caused extra effort in parking and made it difficult to get in/out of not only our car but likely the car parked next to us also.

2026-04-21 • via Nuitee
K
Kathleen • solo_traveller • au
8
Good but could be better
Pros:

Comfy bed.. good shower.

Cons:

No wifi and extremely bad reception. Often none at all. Wifi is essential! Pillows too high. Not sufficient kitchen equipment or supplies.

2026-04-20 • via Nuitee
C
Cindy • family_with_children • au
10
Really happy with everything about the apartment and how friendly staff were.
Pros:

Cleanliness and location

Cons:

N/a

2026-04-20 • via Nuitee
L
Lisa • couple • au
8
2026-04-20 • via Nuitee
K
Kaye • extended_group • au
10
The apartments suited the needs of our group very well.
Pros:

It was very spacious, had all required items and was in a great location.

Cons:

It could have been cleaner and lacks a bit in maintenance but only minor items nothing significant.

2026-04-20 • via Nuitee
N
Nereida • extended_group • au
9
2026-04-19 • via Nuitee
M
Mark • couple • au
9
Pros:

Great, quiet location. Large, comfortable 2 bed, 2 bath accommodation. Would definitely stay here again

2026-04-19 • via Nuitee