Harbour Quays Apartments

Hotels
8.8 (887 reviews)
2 East Quay Drive , Gold Coast , au

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Free
Children allowed

Facilities

Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Private parking
Outdoor pool
Staff adhere to local safety protocols

Review Highlights

Pros:
Great location
Nice facilities
Clean and well-equipped apartments
Friendly staff
Cons:
Unsanitary conditions reported
Rude and unprofessional service mentioned
Unexpected late check-in fee
Room quality issues

Categories

Cleanliness
6.58
Multiple guests reported unsanitary conditions, including bed bug bites and a lack of pest control.
Service
7.58
Service experiences varied; while some staff were friendly, reports of rudeness and unprofessional conduct were significant.
Location
10
Location next to Harbour Town was praised as fantastic.
Room Quality
7.58
Rooms were described as needing maintenance; carpets and showers were lacking.
Amenities
10
Nice facilities were noted, including a pool, though some logistical issues arose with room assignments.
Value for Money
9.08
Late check-in fees were unexpected, impacting perceived value.
Food and Beverage
10
No specific mentions but presumed average quality for amenities offered.
Overall Experience
9.58
While some enjoyed their stay, significant issues particularly related to cleanliness and service led to overall dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:50

Property Description

Prime Location and Amenities
Conveniently located in Biggera Waters, Harbour Quays Apartments offers easy access to top attractions like Harbour Town Gold Coast and Southport Broadwater Parklands.

Comfort and Convenience
Experience comfort in our air-conditioned rooms with private bathrooms, balconies, and essential amenities such as a fridge, dishwasher, and kettle.

Relaxation and Leisure
Unwind by the outdoor swimming pool or explore nearby attractions like Helensvale Train Station and Australia Fair Shopping Centre.

Ready to experience the perfect blend of comfort and convenience at Harbour Quays Apartments? Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.8
Based on 887 reviews
Cleanliness: 6.58
Service: 7.58
Location: 10
Room Quality: 7.58
Amenities: 10
Value for Money: 9.08
Food and Beverage: 10
Overall Experience: 9.58
M
Maui • couple • nz
6
2026-08-08 • via Nuitee
K
Kylie • couple • au
10
2026-08-08 • via Nuitee
R
Rodney • couple • au
8
Our stay was of a practical nature, so every thing was at least satisfactory.
Pros:

Brerakfast was not supplied

2026-08-07 • via Nuitee
C
Chloe • extended_group • nz
5
We booked 3 apartments for a sports tournament, asked multiple times prior to be near each other, got there and one apar
2026-08-06 • via Nuitee
J
John • solo_traveller • au
10
Fantastic apartment
Pros:

The location was outstanding and facilities were top notch , we can't wait to visit again

Cons:

Not a thing everything was wonderful

2026-08-05 • via Nuitee
J
Jessica • solo_traveller • au
6
Pros:

Comfy bed

Cons:

The cold pool

2026-08-05 • via Nuitee
C
Christian • solo_traveller • au
10
Better than the advertisements and photos do it justice!
Pros:

The photos and maps do not do this property justice. The convenience of having Harbour Town nearby (with the bus stops) is so very much appreciated! The spa, sauna and gym facilities just a gate away are not evident in the advertisement. This is a truly stunning property!

Cons:

Nothing.

2026-08-04 • via Nuitee
B
Brad • solo_traveller • au
8
Cons:

The internet in room 1205 was terrible, no free to air tv and the apps on the tv wouldn’t load because the internet was so slow 15mbps download and 2mbps upload 🙄 dial up is faster.

2026-08-03 • via Nuitee
Y
Yuanfeng • family_with_children • nz
7
2026-08-03 • via Nuitee
T
Thomas • family_with_children • au
8
Coming back for a longer stay in the future
Pros:

The security of this place is exceptional

Cons:

That as a family of four we only got one key

2026-08-03 • via Nuitee
P
Peter • couple • au
8
2026-08-03 • via Nuitee
S
Sai • solo_traveller • au
9
2026-08-02 • via Nuitee
G
Gail • extended_group • au
7
We enjoyed our stay as it was close to our son. We would book there again, hoping that some of our comments were acted u
Pros:

The location was good - short walk to Harbour Town & short drive to beach

Cons:

Although it was clean, a curtain in main bedroom was hanging off the rail, walls were dirty in places, crockery & cutlery had not been inspected to ensure they had been washed effectively. Housekeeping in general was below standard

2026-08-02 • via Nuitee
K
Kim • family_with_children • au
8
Very nuce
Pros:

Very nice. Stayed here more than once. Great place. Staff were a bit abrupt

Cons:

Staff could be less snoby

2026-07-25 • via Nuitee
K
Karen • solo_traveller • au
10
Highly recommend this property if you’re looking for a long or short stay on the Gold Coast great communication spacious
Pros:

Convenient location, easy communication and access very comfortable

2026-07-25 • via Nuitee
K
Kathryn • family_with_children • nz
9
Loved it. Will be definitely staying again!
Pros:

Loved the ease of picking up/dropping off keys. Loved the room - very spacious and clean with great amenities. Bed and pillows were very comfortable. Fantastic location also with a great view. We loved our stay.

Cons:

Only downfall was that I could not find the button to turn on the bathroom fan so putting on makeup was not easy in the heat and the hot water could change to extremely hot sometimes in the shower which could be dangerous with small children.

2026-07-24 • via Nuitee
T
Tracey • solo_traveller • au
10
2026-07-24 • via Nuitee
M
Matthew • extended_group • au
9
Very comfortable and beautiful views.
Pros:

It’s very spacious, comfortable and close to amenities.

2026-07-23 • via Nuitee
S
Shazre • solo_traveller • nz
5
2026-07-22 • via Nuitee
X
Xiaorong • family_with_children • au
9
2026-07-22 • via Nuitee