The Sarah by Urban Rest

Hotels
8 (330 reviews)
255 Victoria Street , Sydney , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Free wired internet
Internet access

Review Highlights

Pros:
Great location
Comfortable bed
Cons:
Poor cleanliness
Slow service

Categories

Cleanliness
6.5
Multiple guests reported issues with cleanliness, including dusty rooms and filthy curtains.
Service
7.5
Guests experienced poor service, mentioning a lack of response from staff when problems arose.
Location
10
The location received positive remarks, noted as convenient and amazing.
Room Quality
6.5
Several reviews highlighted small, cramped rooms and issues with amenities, leading to dissatisfaction.
Amenities
7
A few amenities were mentioned negatively, with guests expressing disappointment in the lack of basic comforts.
Value for Money
8.5
Some felt it was overpriced for the conditions observed, particularly regarding cleanliness and service.
Food and Beverage
9.5
Not applicable as no specific food and beverage comments were made.
Overall Experience
8.5
Overall experience was mixed, with both positive and negative aspects mentioned across reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:22

Property Description

Luxurious Accommodation
Experience comfort and style at The Sarah by Urban Rest, a 4-star hotel in the vibrant Darlinghurst district. Each air-conditioned room is equipped with a flat-screen TV and free WiFi, ensuring a relaxing stay for all guests.

Convenient Amenities
Enjoy the convenience of in-room kettle facilities, perfect for brewing a hot cup of tea at any time. Explore nearby attractions such as the Royal Botanic Gardens, International Convention Centre Sydney, and Hyde Park Barracks Museum, all within a short distance from the hotel.

Accessible Location
Situated close to Central Station Sydney and the Art Gallery of New South Wales, The Sarah by Urban Rest offers easy access to popular landmarks. With Sydney Kingsford Smith Airport just 8 km away, your journey to relaxation begins as soon as you arrive.

Important information:

After booking confirmation, an online check‑in form will be sent via link and must be completed to access your apartment.

Check‑in details will be provided 2 days before arrival. A damage pre‑authorization of 200 (local currency) will be taken during online check‑in and released within 7 business days after check‑out, subject to unit inspection.

We manage multiple units at this location, and the layout of your assigned apartment may vary from the photos shown.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8
Based on 330 reviews
Cleanliness: 6.5
Service: 7.5
Location: 10
Room Quality: 6.5
Amenities: 7
Value for Money: 8.5
Food and Beverage: 9.5
Overall Experience: 8.5
P
Petra • couple • au
9
Would definitely head back to the Sarah. Wonderful location, something a little different and very comfortable. Value fo
Pros:

Loved the location, the decor and feel of the room and the whole property. Very comfortable, clean and slightly quirky.

Cons:

Nothing we didn’t like

2026-02-11 • via Nuitee
L
Lilly • couple • au
2
2026-02-08 • via Nuitee
S
Sarah Moffitt • solo_traveller • au
8
2026-01-30 • via Nuitee
Y
Yunal • solo_traveller • au
7
Relaxing and enjoyable
Pros:

Great location and good comms from staff

Cons:

Nil

2026-01-27 • via Nuitee
E
Ellen • solo_traveller • gb
2
Avoid The Sarah. Dirty and disappointing.
Pros:

The location is amazing.

Cons:

I would not recommend staying here. Our room was incredibly dusty and the curtains were absolutely filthy and clearly had not been washed in years. An alarm was going off on the fire panel for over 24 hours which could be heard from our room.

Additionally, I had a sentimental pair of earrings go missing from our room during our stay. I messaged the staff immediately and asked them to at least speak with the housekeeping staff to see if they were accidentally swept into laundry. They never even bothered replying to me.

The location is great but I would avoid staying here. We were left very disappointed.

2026-01-20 • via Nuitee
A
Amanda • couple • nz
9
Very happy with our room away from home.
Pros:

Great layout and design

2026-01-20 • via Nuitee
H
Holly • couple • au
10
Great stay! Amazing location
Pros:

Amazing!! Clean. Everything you need for a couple nights away.

Cons:

Nothing

2026-01-20 • via Nuitee
I
Isabella • extended_group • us
10
2026-01-20 • via Nuitee
M
Marne • couple • au
10
2026-01-19 • via Nuitee
S
Sean • couple • au
8
2026-01-19 • via Nuitee
J
Jacob • couple • au
10
2026-01-19 • via Nuitee
I
IAN • couple • au
9
Pros:

Quiet, clean and convenient to St Vincent’s hospital

Cons:

Issues with chromecast not connecting, but this was resolved after contacting support

2026-01-19 • via Nuitee
G
Georgina • solo_traveller • au
7
Pros:

The ease of checking in and out. It was clean and comfortable.

Cons:

The bathroom door!!! I really did not like that you had to press a button every time to access the bathroom. I also didn’t like how open the shower was and water got everywhere.

2026-01-19 • via Nuitee
M
Michelle • solo_traveller • au
10
Great location and was clean and tidy.
Pros:

Breakfast not offered. Great location next to St. Vincent’s hospital where my husband stayed

2026-01-19 • via Nuitee
M
Marcin • couple • pl
10
2026-01-17 • via Nuitee
V
Vika • couple • au
10
Affordable Luxury
Pros:

Location was spot on for what we needed.

2026-01-16 • via Nuitee
V
Vika • couple • au
10
Great location, friendly booking staff.
Pros:

Great location, friendly booking staff.

2026-01-16 • via Nuitee
K
Kathryn • solo_traveller • au
8
2026-01-15 • via Nuitee
S
Susan • couple • au
9
Enjoyable
Pros:

The lift

Cons:

Located near hospital

2026-01-14 • via Nuitee
H
Helen • couple • au
9
We stayed for 5 nights. It is a very small space but well planned and comfortable. Location is excellent, a ten-minute w
Pros:

Location is excellent.

Cons:

Not enough hanging space. Don’t hooks placed strategically around the room would be really helpful.

2026-01-09 • via Nuitee