Harbour EasyStay Hotel Apartments Hope Harbour Hotel

Hotels
6 (3911 reviews)
11 John Lund Drive,Hope Island , Gold Coast , au

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Clean nice big rooms
Nice location
Cons:
Broken facilities
Poor service
Unpleasant food quality

Categories

Cleanliness
4.46
Several reviews mention issues with cleanliness, including dirty rooms and poor maintenance.
Service
7.93
Mixed reviews on service, with a few positive comments but significant complaints regarding staff responses.
Location
6.47
Positively mentioned for proximity to attractions but criticized for accessibility and overall desirability.
Room Quality
5.42
Rooms were described as spacious but had issues such as broken locks and uncomfortable bedding.
Amenities
5.45
Basic amenities were mentioned but some were lacking or in poor condition.
Value for Money
7.41
Affordable pricing noted, but quality was deemed subpar, leading to a reasonable value perception.
Food and Beverage
4.46
Negatively reviewed, especially breakfast quality, leading to a low rating.
Overall Experience
6.43
Overall sentiment is mixed; not the best stay but acceptable for the price.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:39

Property Description

Luxurious Accommodation with Stunning Pool Views

Featuring an outdoor swimming pool and sun terrace, Hope Harbour Hotel in Gold Coast offers a relaxing stay with pool views in every room. Guests can unwind in the sauna or enjoy a delicious meal at the on-site restaurant and bar. The 3-star hotel also provides free private parking and non-smoking rooms for convenience.

Comfortable Rooms and Exciting Amenities

Each room at Hope Harbour Hotel is equipped with a desk, private bathroom, TV, and air conditioning. Some rooms even boast a balcony for guests to enjoy the fresh air. The hotel also offers a barbecue area and table tennis for entertainment.

Convenient Location near Theme Parks

Located just a short drive from Warner Bros. Movie World, Dreamworld, and WhiteWater World, Hope Harbour Hotel is the perfect choice for travelers looking to explore the exciting attractions of Gold Coast.

Ready for a memorable stay? Book your room at Hope Harbour Hotel now!

Important information:

Please note:
* There is a 4.50 AUD fee for bank charges when paying with Credit or Debit Card
* There is a 25 AUD fee for late/early check in.

The charge for fresh towels is as follows: 8AUD per stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6
Based on 3911 reviews
Cleanliness: 4.46
Service: 7.93
Location: 6.47
Room Quality: 5.42
Amenities: 5.45
Value for Money: 7.41
Food and Beverage: 4.46
Overall Experience: 6.43
N
Neville couple au
1
2026-07-18 via Nuitee
S
Sana solo_traveller au
8
2026-07-18 via Nuitee
A
Amelia family_with_children nz
1
Disappointed
Pros:

Please avoid staying here it was absolutely disgusting from cleaning to people to staff it was very bad.

Cons:

Tried to get a refund but they declined despite photo evidence

2026-07-18 via Nuitee
N
Neville couple au
1
Will never return
Pros:

Location

Cons:

Mildew in the bathroom, room stunk, noisy, unclean, hairs in bathroom, generally not good, food took and hour to get to us,still waiting for garlic bread which we ordered prior to it

2026-07-18 via Nuitee
F
Free couple au
4
We have always has a good experience with the hotel until our recent visit
Pros:

The location and amenities were good and presented pretty average. The bistro staff were friendly and welcoming. The food is average

Cons:

The cleanliness of the room was poor with dirty dishes. The back sliding glass and fly screen were unlocked.

2026-07-18 via Nuitee
T
TREVOR solo_traveller au
8
Always enjoy the area and facilities
Pros:

Always good value

Cons:

Nil

2026-07-18 via Nuitee
K
Krystal solo_traveller au
1
NEVER BOOK HERE
Pros:

Nothing

Cons:

When we checked in the room was full of mould, it covered the bathroom and was even in the fridge. It was filthy and we couldnt stay in the room. The staff were rude and told me to book somewhere else this was at 10pm, and said they would refund me our stay the following day. When I called booking to get my refund the hotel refused stating they had a 3 day cancellation rule, I called them and was hung up on and my number blocked. It has been 3 days since and neither hotel or booking.com have resolved the issue and no refund has been processed or started. The entire experience has been horrible.

2026-07-17 via Nuitee
R
Raymond couple au
8
Enjoyable
Pros:

Nice view of the marina

Cons:

Mould in air conditioner

2026-07-17 via Nuitee
D
Danielle family_with_children au
6
Great location for us, older apartment, though, that needs some TLC.
Pros:

Great location, nice view from room. Staff were helpful.

Cons:

The room we stayed in was okay, but the entire ceiling in the bathroom was covered in mould. Aside from this there were drawers that were difficult to open and close. Needs an overall renovation in my opinion.

2026-07-17 via Nuitee
F
Floyd couple au
10
2026-07-17 via Nuitee
S
Samantha solo_traveller au
1
Absolutely disgraceful
Pros:

Location

Cons:

Disgusting room - won’t even put your dog in it
Wondered what disease I would get from the bed. So bad checked in and left after 5 minutes

2026-07-17 via Nuitee
D
Dion solo_traveller au
1
Pros:

Nothing

Cons:

The way the owner/manager spoke to me and treated me!

2026-07-17 via Nuitee
M
Marlene family_with_children au
6
There was no way to contact anyone if there was an issue plus the fire alarm was cheeping. It will go off for some poor
Pros:

The property was located in a good place and the size of the rooms etc were really good

Cons:

It is winter and there was no blanket or doona. I was freezing all night and had all my clothes on. I put the air conditioner on and it doesn’t have a heat setting.
I was frozen all night.

2026-07-16 via Nuitee
C
Cloe family_with_children au
10
Loved it
Pros:

Great facilities

Cons:

Nothing

2026-07-16 via Nuitee
D
David solo_traveller au
3
Very poor maintenance. Won’t be back EVER
Pros:

Pizza bar was only good thing in whole hotel

Cons:

Bad facilities, mirror dirty, just no maintenance has been done a the room. Curtains held up by string, rubber seals on door broken, curtains wouldn’t close, soap dispensers broken and no tea or coffee at all in room.

2026-07-15 via Nuitee
S
singh family_with_children au
3
Never book again
Cons:

Aircon didn't work.
Wifi was not available

2026-07-15 via Nuitee
F
Fuakoko solo_traveller au
8
Pros:

Rooms were spacious, 3x double beds in one area
Helpful and accomodating staff
Budget friendly room price
Views and location
Lots of parking available
Easy to access rooms with lifts, keycodes
Free wi-fi

Cons:

TV remote didn't work
Cleanliness (floors and bathroom areas very dusty and rusty)
Inside of the jug was rusty + mould
Cold Spa pools
Main foyer area was a bit dirty with rubbish around

2026-07-15 via Nuitee
J
Judi solo_traveller au
8
It was a very pleasant stay , very quiet , loved everything
Pros:

Loved the proximity of where it was.
Had a lovely view
Was a very comfortable room
Loved the area

Cons:

Maybe a microwave in the room.
Other than that no complaints whatsoever.

2026-07-15 via Nuitee
M
Melinda family_with_children au
5
Pros:

Location to theme parks

Cons:

Mouldy bathrooms

2026-07-14 via Nuitee
M
Mackintosh-Keiller couple au
1
the hotel is very tired and the lifts were absolutely filthy. The cleanliness of the hotel was awful
Pros:

The location was lovely. Unfortunately the room was dusty, dirty ,the floors filthy and the bathroom sink was cracked on both sides and had been glued together. there was a hole in the wall and hair all over the bathroom floor and shower. the bed covers had not been washed and had dirty marks on them. the fridge was very old and the freezer was thick with ice and frost and needed to be defrosted. There were no plates or cutlery and only one wine glass and two tumblers.
The air conditioner on the balcony was hanging off the wall.

Cons:

The view from the balcony was lovely.

2026-07-14 via Nuitee